This article only applies to commercial pascom customers. Community users will automatically receive updates from the current update channel and are not able to switch update channels!
There are currently 3 pascom Update Channels available
|CURRENT||The Current Channel contains the latest pascom release, including all the newest functions. Of course, these have been put through intensive tests, however this version has only been in productive operation within smaller user environments and for a shorter period of time.|
|STABLE||Stable is the default setting for every pascom installation. By using the “Stable” Channel you will receive a pascom version which is recommended for productive systems. This will mean that the update will have been already been put into productive testing for at least 3 months prior to be released as “Stable” but therefore does not included the newest functions.|
|LTS||LTS or Long Time Support was introduced as mobydick version 7.11 due to the fact that numerous underlying modifications were made in mobydick 7.12, which are no longer compatible with previous versions (for example switching from an installations packet licensing technology to using license keys or removing support for Junghanns ISDN cards).|
Only process updates using the Update Tool!
Before updating, please check your Update Channel under my.pascom.
Should you not have any login details, as a pascom customer you can create a new account free of charge at any time under my.pascom. You will need your e-mail address and your pascom System ID.
Log into the marketplace and click on licenses. Select the license that is to be edited and you will see an overview and the status of the Update Channel. Should the channel not be correct, click on
Select Update Channel and choose your required channel.
An update section is available within the pascom UI. There are a few options to reach the updater:
Servicetab before logging on and then on
Appliancemenu and open the updater via
Alternatively, you can open the updater via the URL:
Finally, log in using your Admin user. After logging in, you will see an overview of the different packets which are all assigned with a status.
|green||Packet is up to date|
|yellow||A new version is available and can be installed|
|grey||an additional packet is available and can also be installed|
|red||The packet has not been installed correctly|
Should no new packet information be displayed, it could be that your pascom does not have access to the update pool. In this case, check the Update pool network connection:
Community Version: community.pascom.net via Port TCP 80
Licensed Version: https://my.pascom.net Port TCP 443
Install Updates will start the update process. Next the new packets will be downloaded and installed.
The process can be monitored directly in a browser window.
Do not close the browser during an update!
It may be necessary to run the update process several times, for example if the update mechanism itself needs to be updated. You will be notified as needed.
For the above described update processes, pascom requires an internet connection. Should an online update not be possible, (e.g. pascom is not permitted to communicate externally or an unstable internet connection) we also offer an offline updates process.
Offline updates packets are individual according to pascom server. Using an update packet intended for a different pascom server will lead to problems!
Log into the my.pascom and select the license for the system by which the offline update should be processed.
Should you still be operating a mobydick Version 7.00 to 7.09, the updater will need to be updated. Click on
Download Current Updater
within the mobydick updater, click on the
Upload tab and upload the Updater packet and following the on-screen instructions.
Under my.pascom, download either
Offline Update packet. According to your installation, please choose either the 32 or 64 Bit packet.
Offline Update packet in the upload field and follow the onscreen instructions.