pascom ONE Trunking

Cloud only

Everything you need to know about managing pascom phone numbers

What is pascom trunking?

pascom Trunking is the term used to describe pascom’s Sip-Trunk. This sip Trunk is not physically set up at your location, but works purely virtually. You only need an internet connection independent from your location to use the pascom trunk.

Manage pascom phone numbers

You can easily manage pascom phone numbers in the mypascom portal. To do so, log in to the mypascom portal with your account data and click on the menu . There you will find an overview of your subscriptions. Click on the button at the pascom ONE telephone system where you want to manage the phone numbers.


In the details overview, you will find an overview of your phone numbers in the bottom area.


pascom ONE phone numbers overview


Status of pascom phone numbers

In the phone number overview you will find a status for each phone number, which we explain briefly below.


Status Description
Pending The phone number is still in the registration phase. This process can take up to 20 minutes
Active The phone number can be used actively in the pascom PBX
Dead The phone number is linked to the subscription. After cancellation of the subscription, the registration of the phone number is canceled


Additionally you will get a message in the admin panel under > at the basic settings if the pascom Trunk is usable.

Rufnummernstatus


Create or buy new pascom phone numbers.

Within the scope of your subscription you can use phone numbers, which are included free of charge by your licenses. The number of usable phone numbers is thus based on the number of booked licenses. If you need phone numbers that exceed the limit of the included phone numbers, you can buy additional phone numbers.


To do this, log in to the mypascom portal with your account data and click on the menu . There you will find an overview of all your phone numbers. Click on the button .


In the next step, select the subscription to which you want to add more phone numbers.

select pascom ONE subscription


In the New phone numbers section you can see how many phone numbers are included in your subscription and how many of them you are already using.


pascom ONE New Phone Number


Now click on the button


If you need more phone numbers than are included in your subscription, you can purchase them in addition at the currently applicable rates.


If not already done, the next step requires you to upload a current phone bill or proof of business for verification.

Select phone number block

In the following section you need to select a phone number block in which your phone numbers will be generated.

pascom ONE phone number block


The 1 phone number block is used for single phone numbers. You can adjust the block size in steps of 10. When using a phone number block with a size of 10 or more, root numbers followed by an extension are generated.


After selecting the block size, you have the option to choose from 3 phone number suggestions. For a phone number block size from 10 phone numbers vary of course only the root numbers.

  1. Single phone number

pascom ONE single phone numbers

  1. Phone numbers with extension

pascom ONE call number block


Clicking on the button will take you to the order overview where you can once again check your data and complete the purchase.

Set up pascom phone number on the phone system

The pascom trunk is already set up on the telephone system, so you do not need to worry about the setup. You can find the pascom trunk on the admin interface under > .

Adjust incoming call rules of the pascom trunk

By default all incoming calls, no matter on which of your pascom phone numbers, will be set to one and the same internal extension.

pascom ONE default incoming call rule

Customize the routing of your phone numbers into the pascom telephone system according to your requirements. The following example shows a single number routed to an internal extension.

callrule for single numbers

For phone number blocks you can route single call numbers detached to the pascom phone system or use variables to route the whole extension to the exact same internal extensions.

callrule for call number block

At this point, using the instructions for call rules you have many more options to route your phone numbers into the pascom phone system.

Provisioning period of new pascom phone numbers

New purchased or ported phone numbers usually need 1 business day for provisioning and registration. You can see the status of the phone numbers in the mypascom portal via the menu .

Can I transfer already existing phone numbers to pascom?

If you already have phone numbers with a provider that you would like to transfer to pascom, you can use our porting order. This will port your phone numbers to pascom. Alternatively, you can set up your existing provider on the pascom telephone system, as long as it is supported by pascom. A list of supported providers can be found here.