Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
pascom Server Update, Backup and Restore
+ Cloud and Self HostedUpdate, backup and restore the pascom telephone system
Training Video
Phone System Updates
Never update the pascom system using the APT command (or similar commands). This will destroy your pascom phone system.
With a newly available version, cloud systems are automatically updated in service intervals. These take place outside of business hours at night.
If you have already deployed a pascom 18 or newer phone system, the following steps are necessary when updating your phone system.
Download pascom ISO
Download the latest version of the pascom phone system server ISO file from the downloads page on our website.
Perform pascom Update
Log into the pascom Server Management UI.
Under the menu option click the button and upload the ISO file downloaded in the previous step.
Restart pascom
During the phone system restart and installation process, telephony services will not be available and all active calls will be disconnected. Therefore, never perform a system restart while the system is in use.
The installation of updates is done only when the phone system has been restarted. To perform a restart, click >
As soon as the update has successfully finished, the host with the new server version will be listed under > .
Firmwares | OS-A and OS-B
The pascom system has a firmware cluster module, which can easily switch back to the previous version in the case of update problems. During an update, the OS that is not currently started is selected. If the update is successful, the updated OS version is started automatically and the previous one is ended, which is then used for the next update.
Before you update your pascom telephone system, always make a complete backup of your data, as it cannot be restored in case of update problems. The firmware cluster module does not protect against data loss!
What to do if an update fails?
- Connect your hardware appliance to a monitor + keyboard. (Virtualized mostly already available)
- Restart the whole System under > .
- At the beginning of the boot process you can select OS-A or OS-B, which will then be loaded.
- You can then easily start the update again.
System Backup
Backup via the pascom Server Management Interface (Onsite only)
On the pascom Server Management interface, you can access the of your telephone instance via , where you will first find an overview of your backups.
- Click Create and a full backup of your system will be generated.
- Manage your backups by downloading the backupfiles via the link in the file name, or removing them using the trashcan symbol.
Backup via the Admin Web Interface
Both cloud and on-site pascom systems have the option of creating backups directly via the admin web interface. To do this, go to > on . There are other options available to you here.
- Include Recordings
- Include received Facsimiles
- Include Voicemails
As soon as the database backup is completed, you will receive a link to download your backup file.
System Restore
If you have problems with the size of your backup file when restoring it on the pascom system, please contact our support.
Restore via the pascom Server Management Interface (Onsite only)
On the pascom Server Management interface, you can access the of your telephone instance via , where you will first find an overview of your backups.
- Load a backup onto the pascom system using the Button.
- Alternatively, you can start a system restore of the corresponding backup from your backup list using the black Button.
Restore via the Admin Web Interface
Both cloud and on-site pascom systems have the option of importing backups directly via the admin web interface. To do this, go to > and .
Select your backup file via select file and start the recovery process with the button .
Restore via the Installation-Wizard
When setting up a new pascom telephone system, you can use the installation wizard to import your existing database backup during the setup process.
Simply click on the button, upload your backup file and the rest of the process will do the installation wizard for you.