pascom unifies call centre and team collaboration functionality to deliver a multichannel contact centre solution, enabling you to increase your contact centre’s first call resolution rates, bring down caller waiting times and add the personal touch to your customer engagement. Through adopting a collaborative approach to contact centre operations, call agents are well equipped with instant desktop access to essential information and tools enabling to offer outstanding customer service.
The pascom Contact Centre suite combines traditional call centre PBX functionality i.e. AutoAttendant, IVRs and Music on Hold with intelligent call queuing, professional Automatic Call Distributors (ACD) and Call Recording to ensure your callers benefit an effortless, customer-friendly in-call experience. Further enhance inbound call routing with Skills-based routing to connect callers to the most qualified agent first up, reducing wait, talk and hold times whilst improving resolution rates.
Identify and react to spikes in call volumes, call routing issues and improve future resource planning with indepth real-time contact centre monitoring and actionable analytics. pascom’s contact centre wallboard solutions allow campaign managers and team supervisors to monitor agent and centre performance in real-time, allowing them to ensure service levels and support agents in hitting targets.
Seamlessly integrated your pascom on-premise and cloud contact centre solution into a wide range of CRM, ERP and accounting software systems, allowing you to further improve customer experiences with a fully unified contact centre solution.
Get your new pascom virtual phone system up and running in minutes and start enjoying all the perks that a modern software-based virtual IP PBX has to offer. The pascom FREE edition includes the complete pascom UC suite, 2 permanently free concurrent user licences and pascom.cloud virtual PBX hosting!