pascom unifies call centre and team collaboration functionality to deliver a multichannel contact centre solution, enabling you to increase your contact centre’s first call resolution rates, bring down caller waiting times and add the personal touch to your customer engagement. Through adopting a collaborative approach to contact centre operations, call agents are well equipped with instant desktop access to essential information and tools enabling to offer outstanding customer service.
The pascom Contact Centre suite combines traditional call centre PBX functionality i.e. AutoAttendant, IVRs and Music on Hold with intelligent call queuing, professional Automatic Call Distributors (ACD) and Call Recording to ensure your callers benefit from an effortless, customer-friendly in-call experience. Further enhance inbound call routing with Skills-based routing to connect callers to the most qualified agent first up, reducing wait, talk and hold times whilst improving resolution rates.
Identify and react to spikes in call volumes, call routing issues and improve future resource planning with indepth real-time contact centre monitoring and actionable analytics. pascom’s contact centre wallboard solutions allow campaign managers and team supervisors to monitor agent and centre performance in real-time, allowing them to ensure service levels and support agents in hitting targets.
Seamlessly integrate your pascom contact centre solution into a wide range of CRM, ERP, accountancy and patient management software systems and benefit from a fully unified contact centre solution. Contact Centre tools such as click-2-dial vastly simplify contact center agent workflows while CRM system integration automatically keeps the central phone book upto date, ensuring your agents have instant access to the most accurate customer information to further improve the customer experience (CX).
Get your new pascom virtual phone system up and running in minutes and start enjoying all the perks that a modern software-based virtual IP PBX has to offer. The pascom FREE edition includes the complete pascom UC suite, 2 permanently free concurrent user licences and pascom.cloud virtual PBX hosting!