Contact / Call Center Solutions

Boost Customer Service with pascom's Contact / Call Center Solutions
Open Standards, Advanced Call Center Functionality, Highly Customisable

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Your Benefits

pascom Call Center Solutions support Contact Centers of all sizes boost customer service and drive center performance. Advanced Call Center Features and Open Standards mean our software is can be adapted to meet the specific demands of any Contact or Call Center Environment.

Enhanced
Management

Advanced
Functionality

Skills
Based Routing

High
Availability

Open Standards
Flexibility

Incredible
Scalability

pascom Contact / Call Center solutions deliver an extensive range of Call Center features which are included as standard. As our phone system sofware is based on Open Standards, you can assured that you will be able to connect and seamlessly integrate our software with your existing infrastructure, no matter whether your are operating a company Contact Center or a fully fledged Call Center.

For more information on how our on-premise or cloud based Contact Center and Call Center solutions can benefit your business, contact our consultancy team and arrange your personalised demonstration. Alternatively, check out our Call Center references below.

KiKxxl Case Study

pascom Contact / Call Center Solutions

Advanced Contact Center Management

pascom's PBX software includes all you need to professionally manage and measure your call center performance. Provide your call center team with the tools they need to drive performance. Dynamically log in and out of call queues, monitor SLAs and call queues statistics with our customisable real-time wallboards and drive great customer service and team success.

Image - Live Contact Center Statistics
Image - Customisable Call Center Wallboards

High Performance Call Queues

Provide the highest quality of service with pascom's advanced Contact Center call routing options and make sure your callers are always happy. Track agent performance with Real-Time statistics and drive customer satisfaction with our advanced ACD strategies including Skills Based Routing, Round Robin and Hunt Groups.

Advanced Call Center Functionality

Support your Contact Center agents and provide them with all the tools needed to deliver excellent customer service. With call labels, center agents are able to greet callers more professionally as well as gain an instant understanding of why the caller is calling.

Monitor call statistics and gain an immediate overview of call center agent performance. Listen in on calls and use the whisper function to offer in-call support to your agents and if needs be take over the call with the barge-in function. Use our integrated call recording solution for quality control and contact center agent training purposes.

Image - Advanced Call Center Functionality
Image - Open Standards Call Center Software

Flexible Open Standards Solution

pascom contact center solutions deliver call centers with a flexible open standards solution that allows the seamless integration with your existing infrastructure, from CRM / ERP systems to dialers and call center analytics. Ensure that your Call Center enjoys maximum up time with the pascom High Availability cluster and automatic failovers.

As a software based solution, pascom Call Centers benefit from excellent scalability combined with an all inclusive licensing model and the flexibility to customise the solution to match your specific needs.

60+ Business Features

No matter what your requirements are, our cloud phone systems have the features your business needs to overcome the challenges of the modern business world. From classic PBX functionality such as IVR menus & AutoAttendants through to Unified Communications, mobility and advanced Call / Contact Center solutions - we offer everything in one complete solution.

pascom feature highlights
Contact
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