Auswertung aller geführten Gespräche nach Uhrzeit

Hallo!

gibt es eine einfache Möglichkeit eine Auswertung zu generieren, wie viele Gespräche ≤ 09.00 Uhr, wie viele zwischen 09.00 und 17.00 Uhr, und wie viele ≥ 17.00 Uhr geführt werden?

Hallo @iPhil,

welche Version verwendest du?

Bei einer 18 kannst du die Rufstatistik (pascom Doku) mit einem Zeitfilter versehen.

Gruß,
Rapha

Hallo @rapha,

danke für dein Antwort.
Ich kann zwar bei dem Filter eine Zeitspanne eingeben.
Für mich wäre aber wichtig innerhalb einer Zeitspanne (sagen wir 1 Jahr), das Aufkommen an den jeweiligen Tagen darzustellen. Habe ich da was übersehen?

Beispiel:
Wie viele Calls innerhalb des letzten Jahres waren
. vor 09.00 Uhr
. zwischen 09.00 Uhr und 17.00 Uhr
. ab 17.Uhr (theoretisch dann bi 09.00 Uhr am nächsten Tag)

sg//Phil

Da müsstest du einen eigenen Query bzw. Panel anlegen.

So könnten SingleStats mit den Bereichen aussehen.

pascom_calls_by_hour

Grafana Panel JSON:

{
  "__inputs": [
    {
      "name": "DS_CALLDATA",
      "label": "CallData",
      "description": "",
      "type": "datasource",
      "pluginId": "postgres",
      "pluginName": "PostgreSQL"
    }
  ],
  "__requires": [
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    {
      "type": "panel",
      "id": "singlestat",
      "name": "Singlestat",
      "version": "5.0.0"
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  ],
  "annotations": {
    "list": [
      {
        "builtIn": 1,
        "datasource": "-- Grafana --",
        "enable": true,
        "hide": true,
        "iconColor": "rgba(0, 211, 255, 1)",
        "name": "Annotations & Alerts",
        "type": "dashboard"
      }
    ]
  },
  "editable": true,
  "gnetId": null,
  "graphTooltip": 0,
  "id": null,
  "links": [],
  "panels": [
    {
      "cacheTimeout": null,
      "colorBackground": false,
      "colorValue": false,
      "colors": [
        "#299c46",
        "rgba(237, 129, 40, 0.89)",
        "#d44a3a"
      ],
      "datasource": "${DS_CALLDATA}",
      "format": "none",
      "gauge": {
        "maxValue": 100,
        "minValue": 0,
        "show": false,
        "thresholdLabels": false,
        "thresholdMarkers": true
      },
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        "w": 3,
        "x": 0,
        "y": 0
      },
      "id": 2,
      "interval": null,
      "links": [],
      "mappingType": 1,
      "mappingTypes": [
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          "name": "value to text",
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          "from": "null",
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        "lineColor": "rgb(31, 120, 193)",
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      },
      "tableColumn": "",
      "targets": [
        {
          "format": "time_series",
          "group": [],
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "SELECT CAST(date_part('hour', record_timestamp) as integer) as time,\n       count(*) as value\nFROM filter_calls($__timeFrom(), $__timeTo(),'all','*','*','','','','')\nWHERE CAST(date_part('hour', record_timestamp) as integer) BETWEEN 0 AND 8\nGROUP BY time;",
          "refId": "A",
          "select": [
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              {
                "params": [
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          "timeColumn": "time",
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            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
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      ],
      "thresholds": "",
      "title": "Calls between 0 and 9",
      "type": "singlestat",
      "valueFontSize": "80%",
      "valueMaps": [
        {
          "op": "=",
          "text": "N/A",
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        }
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      "valueName": "total"
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      "colorBackground": false,
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      "colors": [
        "#299c46",
        "rgba(237, 129, 40, 0.89)",
        "#d44a3a"
      ],
      "datasource": "${DS_CALLDATA}",
      "format": "none",
      "gauge": {
        "maxValue": 100,
        "minValue": 0,
        "show": false,
        "thresholdLabels": false,
        "thresholdMarkers": true
      },
      "gridPos": {
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        "x": 0,
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        }
      ],
      "maxDataPoints": 100,
      "nullPointMode": "connected",
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      "postfix": "",
      "postfixFontSize": "50%",
      "prefix": "",
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      "rangeMaps": [
        {
          "from": "null",
          "text": "N/A",
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        "full": false,
        "lineColor": "rgb(31, 120, 193)",
        "show": false
      },
      "tableColumn": "",
      "targets": [
        {
          "format": "time_series",
          "group": [],
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "SELECT CAST(date_part('hour', record_timestamp) as integer) as time,\n       count(*) as value\nFROM filter_calls($__timeFrom(), $__timeTo(),'all','*','*','','','','')\nWHERE CAST(date_part('hour', record_timestamp) as integer) BETWEEN 9 AND 16\nGROUP BY time;",
          "refId": "A",
          "select": [
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              {
                "params": [
                  "value"
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                "type": "column"
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            {
              "name": "$__timeFilter",
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              "type": "macro"
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        "show": false,
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      },
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      "targets": [
        {
          "format": "time_series",
          "group": [],
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          "rawQuery": true,
          "rawSql": "SELECT CAST(date_part('hour', record_timestamp) as integer) as time,\n       count(*) as value\nFROM filter_calls($__timeFrom(), $__timeTo(),'all','*','*','','','','')\nWHERE CAST(date_part('hour', record_timestamp) as integer) BETWEEN 17 AND 23\nGROUP BY time;",
          "refId": "A",
          "select": [
            [
              {
                "params": [
                  "value"
                ],
                "type": "column"
              }
            ]
          ],
          "timeColumn": "time",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        }
      ],
      "thresholds": "",
      "title": "Calls between 17 and 23",
      "type": "singlestat",
      "valueFontSize": "80%",
      "valueMaps": [
        {
          "op": "=",
          "text": "N/A",
          "value": "null"
        }
      ],
      "valueName": "total"
    }
  ],
  "schemaVersion": 16,
  "style": "dark",
  "tags": [],
  "templating": {
    "list": []
  },
  "time": {
    "from": "now-1y",
    "to": "now"
  },
  "timepicker": {
    "refresh_intervals": [
      "5s",
      "10s",
      "30s",
      "1m",
      "5m",
      "15m",
      "30m",
      "1h",
      "2h",
      "1d"
    ],
    "time_options": [
      "5m",
      "15m",
      "1h",
      "6h",
      "12h",
      "24h",
      "2d",
      "7d",
      "30d"
    ]
  },
  "timezone": "",
  "title": "Calls by Hour",
  "uid": "UmrAe9IZz",
  "version": 3
}

Gruß,
Rapha

2 Likes

Hallo @rapha!

Sehr cool, danke!
Das ist genau das, was ich gesucht habe.
Ich habe da mal bei uns integriert. Doch leider werden keine Daten angezeigt.

Hast du eine Idee, an was das liegen könnte?

sg//Phil

Habe das Dashboard nochmal neu exportiert (siehe vorheriger Post), diesmal mit Export for sharing externally.

Gruß,
Rapha

:muscle:
Yes, danke @rapha!!
Nach einer kleiner Anpassung (“datasource”) funktioniert es nun auch bei mir!

sg//Phil