No sound devices on Manjaro Linux with Pascom Client62

Hey there,

since clientversion 60 there is no soundcard detected within the pascom client on my system. That’s why I am currently stuck with version 59. Unfortunately I am not able to upload files, so I have to paste contents here:

Client.log:

[2020-05-12 9:28:40.829] [Debug] [default] unknown:0 - PASINK: name= alsa_output.pci-0000_00_1f.3.analog-stereo monitor_source: 0 monitor_source_name: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:28:40.829] [Debug] [default] unknown:0 - PASOURCE: name= alsa_input.pci-0000_00_1f.3.analog-stereo monitor_source: 4294967295 monitor_source_name: n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:28:40.829] [Debug] [default] unknown:0 - Discovered all Pulseaudio devices ndevs= 2
[2020-05-12 9:28:40.829] [Debug] [default] unknown:0 - Writing new ~/.asoundrc
[2020-05-12 9:28:40.837] [Debug] [controller.GStreamerController] unknown:0 - initializing gstreamer
[2020-05-12 9:28:41.132] [Debug] [controller.GStreamerController] unknown:0 - gstreamer sucessfully initialized
[2020-05-12 9:28:41.132] [Debug] [ui.NotificationController] unknown:0 - Primary screen changed. Rows 4 / Cols: 4
[2020-05-12 9:28:41.132] [Debug] [service.IpcService] unknown:0 - Initialized shared memory IPC
[2020-05-12 9:28:41.134] [Info] [MdApplication] unknown:0 - installationid: “{96985b90-c50b-4107-9ad5-ea8c01df63fc}”
[2020-05-12 9:28:41.252] [Info] [service.UILoader] unknown:0 - Loading component “view/MainForm.qml”
[2020-05-12 9:28:41.428] [Debug] [ui.MigrationController] unknown:0 - Check versions, clientVersion: 62.1.1061 , dbVersion: 59.1.726
[2020-05-12 9:28:41.428] [Warning] [default] unknown:0 - QSqlDatabasePrivate::removeDatabase: connection ‘qt_sql_default_connection’ is still in use, all queries will cease to work.
[2020-05-12 9:28:41.430] [Info] [MdApplication] unknown:0 - “Version: 62.R1061_3cad033\r\nBuild Timestamp: 20200420092404\r\nMemory: 140.7Mb used, 31.1Gb available\r\nOS: Manjaro Linux\r\nHostname: pc-cd\r\nType: manjaro unknown x86_64\r\nKernel: linux 5.6.11-1-MANJARO\r\nInstallationId: {96985b90-c50b-4107-9ad5-ea8c01df63fc}\r\n”
[2020-05-12 9:28:41.435] [Debug] [default] unknown:0 - Pulseaudio sink/source “alsa_input.pci-0000_00_1f.3.analog-stereo” , alsa: “HDA Intel PCH”
[2020-05-12 9:28:41.435] [Debug] [default] unknown:0 - Pulseaudio sink/source “alsa_output.pci-0000_00_1f.3.analog-stereo” , alsa: “HDA Intel PCH”
[2020-05-12 9:28:41.428] [Info] [MigrationWorker] unknown:0 - Migration worker started
[2020-05-12 9:28:41.464] [Debug] [MigrationWorker] unknown:0 - Migration step 100 finished with result 0
[2020-05-12 9:28:41.496] [Info] [MigrationWorker] unknown:0 - Database has been vacuumed
[2020-05-12 9:28:41.507] [Info] [MigrationWorker] unknown:0 - Migration worker finished successfully
[2020-05-12 9:28:41.507] [Warning] [default] unknown:0 - QSqlDatabasePrivate::removeDatabase: connection ‘qt_sql_default_connection’ is still in use, all queries will cease to work.
[2020-05-12 9:28:41.590] [Info] [LoginController] unknown:0 - userprofileid: “58ca34ed7c61fbf16a0402851aff4e92cce215301bf75dad8b28a20dec937ef5”
[2020-05-12 9:28:41.640] [Info] [service.ConnectionService] unknown:0 - Connecting to ip “10.1.xxx.x”
[2020-05-12 9:28:41.653] [Info] [service.ConnectionService] unknown:0 - client reconnecting
[2020-05-12 9:28:41.664] [Info] [service.ConnectionService] unknown:0 - client reconnecting
[2020-05-12 9:28:41.718] [Info] [service.ConnectionService] unknown:0 - client reconnecting
[2020-05-12 9:28:41.850] [Warning] [default] :-1 - : QML QQuickLayoutAttached: Binding loop detected for property “maximumWidth”
[2020-05-12 9:28:42.350] [Debug] [controller.ClientController] unknown:0 - received server version 7.18.12.9000
[2020-05-12 9:28:42.492] [Debug] [controller.ToastController] unknown:0 - Info “The new preferred device has been set to: pascom Softphone [Christopher Dambrowski]”
[2020-05-12 9:28:42.492] [Debug] [controller.SoftPhoneController] unknown:0 - Trying to register softphone
[2020-05-12 9:28:42.492] [Debug] [controller.SoftPhoneController] unknown:0 - Softphone is not registered, scheduling try in 1500 ms
[2020-05-12 9:28:42.492] [Debug] [service.DesktopAudioController] unknown:0 - Available Microphones: 0 / Available Speakers: 0
[2020-05-12 9:28:42.492] [Debug] [controller.ToastController] unknown:0 - Error “pascom Softphone cannot be used as no speakers have been detected.”
[2020-05-12 9:28:42.559] [Info] [service.MdSoftphone] unknown:0 - Initializing pjsip…
[2020-05-12 9:28:42.562] [Info] [service.MdSoftphone] unknown:0 - Init SIP Stack
[2020-05-12 9:28:42.641] [Info] [service.MdSoftphone] unknown:0 - Initializing softphone
[2020-05-12 9:28:42.641] [Info] [service.MdSoftphone] unknown:0 - Try to register user: “7dyrePWDqaq1GRw”
[2020-05-12 9:28:42.641] [Debug] [service.MdSoftphone] unknown:0 - Softphone is selected device, register it
[2020-05-12 9:28:42.716] [Info] [service.MdSoftphone] unknown:0 - Softphone registration state is: true
[2020-05-12 9:28:42.717] [Debug] [controller.SoftPhoneController] unknown:0 - configure AEC: Mode: 3 / 0 Options: ( 3 ), Tail length: 30 ms
[2020-05-12 9:28:42.717] [Debug] [service.MdSoftphone] unknown:0 - apply aec settings
[2020-05-12 9:28:42.718] [Info] [service.AudioService] unknown:0 - Pjsip is ready, refreshing audio devices
[2020-05-12 9:28:42.774] [Info] [service.AudioService] unknown:0 - Microphone Device added: “pulse”
[2020-05-12 9:28:42.775] [Info] [service.DesktopAudioController] unknown:0 - Call Microphone is now “pulse”
[2020-05-12 9:28:42.775] [Info] [service.DesktopAudioController] unknown:0 - Call speaker is now “pulse”
[2020-05-12 9:28:42.777] [Debug] [service.DesktopAudioController] unknown:0 - Available Microphones: 1 / Available Speakers: 1
[2020-05-12 9:28:42.777] [Debug] [controller.SoftPhoneController] unknown:0 - Enabling is already in progress ignore it.
[2020-05-12 9:28:42.781] [Debug] [controller.updateController] unknown:0 - Detecting proxy settings
[2020-05-12 9:28:42.781] [Info] [controller.updateController] unknown:0 - Disabling update because application directory is not writable
[2020-05-12 9:28:42.781] [Debug] [controller.updateController] unknown:0 - Auto Update initialized. Scheduling next check in “00:00:47”
[2020-05-12 9:28:42.955] [Debug] [controller.updateController] unknown:0 - Proxy for https Update: NoProxy “”":0" [“Tunnel Listen UDP SctpTunnel SctpListen”]
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0003”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0002”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x0bda” / PID: “0x0316”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0003”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x06cb” / PID: “0x009a”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x04f2” / PID: “0xb604”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x8087” / PID: “0x0a2b”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x2cb7” / PID: “0x0210”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x058f” / PID: “0x9540”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x045e” / PID: “0x00cb”
[2020-05-12 9:28:42.955] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0002”
[2020-05-12 9:28:42.787] [Debug] [UsbEventWorker] unknown:0 - Starting worker
[2020-05-12 9:28:42.805] [Info] [pc.MdAccount] unknown:0 - Sip registration changed, new reg state: true
[2020-05-12 9:28:42.955] [Warning] [controller.SoftPhoneController] unknown:0 - Received register from other client for this account. Stopping re-registration
[2020-05-12 9:28:42.980] [Info] [service.MdSoftphone] unknown:0 - Register event received. This device: true
[2020-05-12 9:28:42.980] [Debug] [service.MdSoftphone] unknown:0 - REGISTER STATE CHANGED true true
[2020-05-12 9:28:42.980] [Info] [service.PhonecallService] unknown:0 - My phone state is available finish all calls
[2020-05-12 9:28:43.302] [Debug] [controller.ToastController] unknown:0 - Warning “Using pulse as microphone and pulse as speaker”
[2020-05-12 9:28:43.472] [Debug] [service.DesktopAudioController] unknown:0 - Available Microphones: 1 / Available Speakers: 1
[2020-05-12 9:28:43.472] [Info] [ui.HeadsetController] unknown:0 - Headset audio device rescan finished ( 0 cycles)
[2020-05-12 9:28:43.932] [Debug] [default] unknown:0 - PASINK: name= alsa_output.pci-0000_00_1f.3.analog-stereo monitor_source: 0 monitor_source_name: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:28:43.932] [Debug] [default] unknown:0 - PASOURCE: name= alsa_input.pci-0000_00_1f.3.analog-stereo monitor_source: 4294967295 monitor_source_name: n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:28:43.932] [Debug] [default] unknown:0 - Discovered all Pulseaudio devices ndevs= 2
[2020-05-12 9:28:43.932] [Debug] [default] unknown:0 - Writing new ~/.asoundrc
[2020-05-12 9:29:07.959] [Debug] [util.MdWavPlayer] unknown:0 - Player started
[2020-05-12 9:29:10.013] [Debug] [util.MdWavPlayer] unknown:0 - Player stopped
[2020-05-12 9:29:10.014] [Debug] [util.MdWavPlayer] unknown:0 - Destroying sound port
[2020-05-12 9:29:12.918] [Debug] [controller.ClientController] unknown:0 - Starting clean up worker
[2020-05-12 9:29:12.918] [Debug] [controller.ClientController] unknown:0 - Stopping clean up worker
[2020-05-12 9:29:17.721] [Debug] [util.MdWavPlayer] unknown:0 - Player started
[2020-05-12 9:29:18.414] [Debug] [util.MdWavPlayer] unknown:0 - Player stopped
[2020-05-12 9:29:18.415] [Debug] [util.MdWavPlayer] unknown:0 - Destroying sound port
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0003”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0002”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x0bda” / PID: “0x0316”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0003”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x06cb” / PID: “0x009a”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x04f2” / PID: “0xb604”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x8087” / PID: “0x0a2b”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x2cb7” / PID: “0x0210”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x058f” / PID: “0x9540”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x045e” / PID: “0x00cb”
[2020-05-12 9:29:19.957] [Debug] [UsbMonitor] unknown:0 - notify attach for VID: “0x1d6b” / PID: “0x0002”
[2020-05-12 9:29:19.957] [Debug] [UsbEventWorker] unknown:0 - Starting worker
[2020-05-12 9:29:20.495] [Debug] [service.DesktopAudioController] unknown:0 - Available Microphones: 1 / Available Speakers: 1
[2020-05-12 9:29:20.495] [Info] [ui.HeadsetController] unknown:0 - Headset audio device rescan finished ( 0 cycles)
[2020-05-12 9:29:20.920] [Debug] [default] unknown:0 - PASINK: name= alsa_output.pci-0000_00_1f.3.analog-stereo monitor_source: 0 monitor_source_name: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:29:20.921] [Debug] [default] unknown:0 - PASOURCE: name= alsa_input.pci-0000_00_1f.3.analog-stereo monitor_source: 4294967295 monitor_source_name: n_ports: 2 n_formats: 1 card: 0 is_hw: true
[2020-05-12 9:29:20.921] [Debug] [default] unknown:0 - Discovered all Pulseaudio devices ndevs= 2
[2020-05-12 9:29:20.921] [Debug] [default] unknown:0 - Writing new ~/.asoundrc
[2020-05-12 9:29:27.821] [Debug] [UsbEventWorker] unknown:0 - worker shutdown
[2020-05-12 9:29:29.917] [Debug] [util.PCHttpUpdateDownloader] unknown:0 - Check Update Server: QUrl(URL-MASKED) UA: “pascom_Client / 62.R1061_3cad033 (linux) {96985b90-c50b-4107-9ad5-ea8c01df63fc} 11921 7.18.12.9000 en”
[2020-05-12 9:29:30.238] [Debug] [util.PCDownloader] unknown:0 - Received 304 Not Modified
[2020-05-12 9:29:30.239] [Debug] [util.PCHttpUpdateDownloader] unknown:0 - Update Check done. “”
[2020-05-12 9:29:30.239] [Debug] [controller.updateController] unknown:0 - Auto Update initialized. Scheduling next check in “05:48:47”
[2020-05-12 9:29:36.912] [Info] [service.AudioService] unknown:0 - Shutdown audio devices
[2020-05-12 9:29:36.919] [Info] [service.AudioService] unknown:0 - Microphone Device removed: “pulse”
[2020-05-12 9:29:36.920] [Debug] [controller.GStreamerController] unknown:0 - deinitialize gstreamer
[2020-05-12 9:29:36.934] [Info] [service.MdSoftphone] unknown:0 - Shutdown
[2020-05-12 9:29:36.935] [Debug] [service.MdSoftphone] unknown:0 - deleting sip account
[2020-05-12 9:29:36.962] [Info] [service.MdSoftphone] unknown:0 - Softphone registration state is: false
[2020-05-12 9:29:37.019] [Info] [pc.MdAccount] unknown:0 - Sip registration changed, new reg state: false

Pascom Client Info:
Version: 62.R1061_3cad033
Build Timestamp: 20200420092404
Memory: 165.5Mb used, 31.1Gb available
OS: Manjaro Linux
Hostname: pc-cd
Type: manjaro unknown x86_64
Kernel: linux 5.6.11-1-MANJARO
InstallationId: {96985b90-c50b-4107-9ad5-ea8c01df63fc}

System: Host: pc-cd Kernel: 5.6.11-1-MANJARO x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: KDE Plasma 5.18.5
Distro: Manjaro Linux
Machine: Type: Laptop System: LENOVO product: 20L90021GE v: ThinkPad T580 serial:
Mobo: LENOVO model: 20L90021GE serial: UEFI: LENOVO v: N27ET36W (1.22 ) date: 07/04/2019
Battery: ID-1: BAT0 charge: 28.0 Wh condition: 29.6/31.9 Wh (93%) model: LGC 01AV493 status: Unknown
ID-2: BAT1 charge: 23.2 Wh condition: 23.2/24.0 Wh (97%) model: SMP 01AV452 status: Full
CPU: Topology: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP arch: Kaby Lake rev: A L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 28808
Speed: 800 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800 8: 800
Graphics: Device-1: Intel UHD Graphics 620 vendor: Lenovo driver: i915 v: kernel bus ID: 00:02.0
Device-2: NVIDIA GP108M [GeForce MX150] vendor: Lenovo driver: nvidia v: 440.82 bus ID: 02:00.0
Display: x11 server: X.Org 1.20.8 driver: modesetting,nvidia resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 20.0.6 direct render: Yes
Audio: Device-1: Intel Sunrise Point-LP HD Audio vendor: Lenovo driver: snd_hda_intel v: kernel bus ID: 00:1f.3
Sound Server: ALSA v: k5.6.11-1-MANJARO
Network: Device-1: Intel Ethernet I219-V vendor: Lenovo driver: e1000e v: 3.2.6-k port: efa0 bus ID: 00:1f.6
IF: enp0s31f6 state: down mac:
Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: d000 bus ID: 04:00.0
IF: wlp4s0 state: up mac:
IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A
IF-ID-2: wwp0s20f0u6 state: down mac:
Drives: Local Storage: total: 476.94 GiB used: 112.84 GiB (23.7%)
ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLB512HAJQ-000L7 size: 476.94 GiB
Partition: ID-1: / size: 434.48 GiB used: 112.84 GiB (26.0%) fs: ext4 dev: /dev/dm-0
ID-2: swap-1 size: 34.21 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-1
Sensors: System Temperatures: cpu: 46.0 C mobo: 44.0 C
Fan Speeds (RPM): cpu: 0
Info: Processes: 306 Uptime: 1h 49m Memory: 31.10 GiB used: 10.75 GiB (34.6%) Init: systemd Compilers: gcc: 9.3.0
Shell: bash v: 5.0.16 inxi: 3.0.37

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC257 Analog [ALC257 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0

I hope anyone out there can help me out here, since Pascom only supports Ubuntu LTS officially.

Kind regards.