Wir haben seit ein paar Monaten das Problem mit dem Windows-Client, dass dieser selbstständig die Gespräche beendet. Wir haben nur einen Windows-User, die restlichen leute nutzen Linux und haben keine Probleme. Die Probleme des Windows-Users treten allerdings sowohl auf dem Homeoffice- als auch auf dem Office-Pc auf, also unterschiedliche PC’s und Internetleitungen. Wir nutzen die Pascom-Cloud (hwits).
Das Problem besteht seit mehreren Monaten und über mehrere Client-Versionen und tritt mehrmals pro Woche auf.
Aktuell haben wir Version Version v72.R1658_797e25e.
Heute z.B. 10:11. Der Client hat sich mitten im Gespräch ab- und wieder angemeldet (Namen und Telefonnummern wegen Datenschutz zensiert):
[2021-04-15 9:59:08.422] [T10920] [Info] [service.PlatformService] "Used Memory: 239.5Mb, Available Memory: 31.9Gb"
[2021-04-15 10:02:43.972] [T8920] [Info] [pc.MdAccount] Sip registration changed, new reg state: true
[2021-04-15 10:07:38.052] [T8920] [Info] [pc.MdAccount] Sip registration changed, new reg state: true
[2021-04-15 10:11:33.513] [T10920] [Warning] [service.XmppConnectionTransportCompat19] "KeepAliveError"
[2021-04-15 10:11:33.522] [T10920] [Info] [service.MdSoftphone] Shutdown
[2021-04-15 10:11:33.522] [T10920] [Info] [service.DeviceService] Shutdown audio devices
[2021-04-15 10:11:33.523] [T10920] [Info] [service.DesktopAudioController] Call Microphone is now "Mikrofon (3- G533 Gaming Headset)"
[2021-04-15 10:11:33.574] [T10920] [Info] [service.DesktopAudioController] Call speaker is now "Lautsprecher (3- G533 Gaming Headset)"
[2021-04-15 10:11:33.619] [T10920] [Info] [service.DeviceService] Microphone Device removed: "Wave mapper"
[2021-04-15 10:11:33.619] [T10920] [Info] [service.DesktopAudioController] Call Microphone is now "Mikrofon (USB Live Camera audio)"
[2021-04-15 10:11:33.667] [T10920] [Info] [service.DeviceService] Microphone Device removed: "Mikrofon (3- G533 Gaming Headset)"
[2021-04-15 10:11:33.669] [T10920] [Info] [service.DeviceService] Microphone Device removed: "Mikrofon (USB Live Camera audio)"
[2021-04-15 10:11:33.669] [T10920] [Info] [service.DesktopAudioController] Call speaker is now "Lautsprecher (2- High Definition Audio Device)"
[2021-04-15 10:11:33.757] [T10920] [Info] [service.DeviceService] Speaker Device removed: "Lautsprecher (3- G533 Gaming Headset)"
[2021-04-15 10:11:33.757] [T10920] [Info] [service.DesktopAudioController] Call speaker is now "4 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:33.841] [T10920] [Info] [service.DeviceService] Speaker Device removed: "Lautsprecher (2- High Definition Audio Device)"
[2021-04-15 10:11:33.842] [T10920] [Info] [service.DesktopAudioController] Call speaker is now "3 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:33.915] [T10920] [Info] [service.DeviceService] Speaker Device removed: "4 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:33.916] [T10920] [Info] [service.DeviceService] Speaker Device removed: "3 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:33.967] [T10920] [Debug] [controller.SoftPhoneController] stop beeper sound
[2021-04-15 10:11:33.967] [T10920] [Debug] [service.MdSoftphone] closing transport 0
[2021-04-15 10:11:33.967] [T10920] [Debug] [service.MdSoftphone] deleting sip account
[2021-04-15 10:11:34.159] [T10920] [Info] [controller.MediaStreamController] Phonecall ended, clean up eventual video stream contexts
[2021-04-15 10:11:34.159] [T10920] [Info] [service.PhonecallService] phonecall destroyed id 2
[2021-04-15 10:11:34.174] [T10920] [Warning] [service.MdSoftphone] Could not find call with id 1
[2021-04-15 10:11:34.174] [T10920] [Debug] [controller.SoftPhoneController] Cleanup guarding reference to call
[2021-04-15 10:11:34.174] [T10920] [Debug] [util.MdCall] Destruct Call
[2021-04-15 10:11:34.181] [T10920] [Debug] [service.DesktopAudioController] Available Microphones: 0 / Available Speakers: 0
[2021-04-15 10:11:34.411] [T10920] [Debug] [controller.ToastController] Warning "Unbekanntes Mikrofon als Mikrofon und Unbekannter Lautsprecher als Lautsprecher verwenden"
[2021-04-15 10:11:35.024] [T10920] [Debug] [service.DeviceService] Rescanning audio/video devices
[2021-04-15 10:11:35.024] [T9676] [Debug] [service.DeviceService] scan for devices
[2021-04-15 10:11:35.081] [T10920] [Debug] [UsbMonitor] Notifying about device change
[2021-04-15 10:11:35.081] [T10920] [Debug] [default] removeHeadsetToast for ui::headset::SennheiserHeadset(0x50f3f10) "EPOS / Sennheiser"
[2021-04-15 10:11:35.081] [T10920] [Warning] [sennheiser.SennheiserConnection] Socket isn't connected. Can't close it.
[2021-04-15 10:11:35.081] [T10920] [Debug] [default] removeHeadsetToast for ui::headset::PolyHeadset(0x50f3eb0) "Poly / Plantronics"
[2021-04-15 10:11:35.081] [T10920] [Debug] [service.DeviceService] Rescanning audio/video devices
[2021-04-15 10:11:35.113] [T9676] [Debug] [service.DeviceService] found 6 audio and video devices
[2021-04-15 10:11:35.113] [T10920] [Debug] [service.DeviceService] audio devices refreshed, currently 5 devices
[2021-04-15 10:11:35.113] [T10920] [Debug] [service.DeviceService] video devices refreshed, currently 1 devices
[2021-04-15 10:11:39.815] [T10920] [Debug] [ui.MigrationController] Check versions, clientVersion: 72.1.1658 , dbVersion: 72.1.1658
[2021-04-15 10:11:39.815] [T10920] [Info] [LoginController] userprofileid: "c0561cbd14de3d6169c7c1969f0307486bc5de2cea871baef62323a4234ce4f4"
[2021-04-15 10:11:39.870] [T10920] [Info] [service.XmppConnectionTransportCompat19] Connecting to ip "18.196.228.33" ( "pascom.cloud" )
[2021-04-15 10:11:39.870] [T10920] [Debug] [service.XmppConnectionTransportCompat19] Host "pascom.cloud" resolved to QHostAddress("18.196.228.33")
[2021-04-15 10:11:39.874] [T10920] [Info] [service.XmppConnectionTransportCompat19] client reconnecting
[2021-04-15 10:11:39.877] [T10920] [Info] [service.XmppConnectionTransportCompat19] client reconnecting
[2021-04-15 10:11:40.360] [T10920] [Debug] [controller.ClientController] received server version 7.19.15.9000
[2021-04-15 10:11:40.444] [T10920] [Debug] [controller.SoftPhoneController] Trying to register softphone
[2021-04-15 10:11:40.444] [T10920] [Debug] [controller.SoftPhoneController] Softphone is not registered, scheduling try in 1500 ms
[2021-04-15 10:11:40.444] [T10920] [Debug] [controller.ClientController] received feature flags: ("PM-1731_doorbell", "MD-12764_transfer_to_group", "MD-11369_dial_push", "MD-12419_team_voicemail", "MD-12571_group_prefix", "MD-12727_feature_flag", "MD-12518_avatar_for_teams", "MD-12548_recv_fax_download", "PM-1294_assets", "MD-11937_gsm_fallback")
[2021-04-15 10:11:40.459] [T10920] [Info] [service.MdSoftphone] Initializing pjsip...
[2021-04-15 10:11:40.461] [T10920] [Info] [service.MdSoftphone] Init SIP Stack
[2021-04-15 10:11:40.462] [T10920] [Debug] [service.MdSoftphone] SIP log level: 0 . Message logging enabled: false
[2021-04-15 10:11:40.467] [T10920] [Debug] [service.MdSoftphone] Opus / HD Audio enabled: true
[2021-04-15 10:11:40.467] [T10920] [Info] [service.MdSoftphone] Initializing softphone
[2021-04-15 10:11:40.467] [T10920] [Info] [service.MdSoftphone] Try to register user: "Zk79CkgwpoIxxxx"
[2021-04-15 10:11:40.469] [T10920] [Debug] [service.MdSoftphone] Softphone is selected device, register it
[2021-04-15 10:11:40.469] [T10920] [Info] [service.MdSoftphone] Softphone registration state is: true
[2021-04-15 10:11:40.469] [T10920] [Info] [service.DeviceService] Pjsip is ready, refreshing audio devices
[2021-04-15 10:11:40.469] [T10920] [Debug] [service.DeviceService] Rescanning audio/video devices
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Microphone Device added: "Wave mapper"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Microphone Device added: "Mikrofon (3- G533 Gaming Headset)"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Microphone Device added: "Mikrofon (USB Live Camera audio)"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Speaker Device added: "Lautsprecher (3- G533 Gaming Headset)"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Speaker Device added: "Lautsprecher (2- High Definition Audio Device)"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Speaker Device added: "4 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:40.474] [T10920] [Info] [service.DeviceService] Speaker Device added: "3 - ASUS VP28U (AMD High Definition Audio Device)"
[2021-04-15 10:11:40.475] [T10920] [Debug] [controller.SoftPhoneController] disable AEC
[2021-04-15 10:11:40.475] [T10920] [Debug] [service.MdSoftphone] apply aec settings
[2021-04-15 10:11:40.527] [T10920] [Debug] [controller.updateController] Detecting proxy settings
[2021-04-15 10:11:40.527] [T10920] [Debug] [controller.updateController] Auto Update initialized. Scheduling next check in "00:06:41"
[2021-04-15 10:11:40.528] [T10920] [Info] [ui.OutlookController] OnConnected
[2021-04-15 10:11:40.560] [T10920] [Debug] [service.DesktopAudioController] Available Microphones: 3 / Available Speakers: 5
[2021-04-15 10:11:40.475] [T15232] [Debug] [service.DeviceService] scan for devices
[2021-04-15 10:11:40.500] [T15232] [Debug] [service.DeviceService] found 6 audio and video devices
[2021-04-15 10:11:40.614] [T10920] [Debug] [service.DeviceService] audio devices refreshed, currently 5 devices
[2021-04-15 10:11:40.614] [T10920] [Debug] [service.DeviceService] video devices refreshed, currently 1 devices
[2021-04-15 10:11:40.619] [T10920] [Info] [service.DesktopAudioController] Call Microphone is now "Wave mapper"
[2021-04-15 10:11:40.619] [T10920] [Info] [service.DesktopAudioController] Call speaker is now "Wave mapper"
[2021-04-15 10:11:40.620] [T10920] [Debug] [service.DesktopAudioController] Available Microphones: 3 / Available Speakers: 5
[2021-04-15 10:11:40.621] [T10920] [Debug] [controller.newsController] Detecting proxy settings
[2021-04-15 10:11:40.621] [T10920] [Debug] [controller.updateController] Proxy for https Update: NoProxy """:0" ["Tunnel Listen UDP SctpTunnel SctpListen"]
[2021-04-15 10:11:40.686] [T10920] [Debug] [ProtoEventHandler] Sending getEventsRequest
[2021-04-15 10:11:40.713] [T10920] [Debug] [controller.newsController] Proxy for news fetch: NoProxy """:0" ["Tunnel Listen UDP SctpTunnel SctpListen"]
[2021-04-15 10:11:40.726] [T10920] [Debug] [ProtoEventHandler] Need to synchronize approximately 1 events
[2021-04-15 10:11:40.746] [T10920] [Debug] [ProtoEventHandler] fastForwardEvent received
[2021-04-15 10:11:40.839] [T10920] [Info] [service.PhonecallService] Phone state is available, marking all remaining calls as finished, previous PhoneStateType: 3
[2021-04-15 10:11:40.841] [T3476] [Info] [pc.MdAccount] Sip registration changed, new reg state: true
[2021-04-15 10:11:40.870] [T10920] [Info] [service.MdSoftphone] Register event received. This device: true
[2021-04-15 10:11:41.121] [T10920] [Debug] [controller.ToastController] Warning "Wave mapper als Mikrofon und Wave mapper als Lautsprecher verwenden"
[2021-04-15 10:11:41.619] [T10920] [Debug] [UsbMonitor] Notifying about device change
[2021-04-15 10:11:41.619] [T10920] [Debug] [default] removeHeadsetToast for ui::headset::SennheiserHeadset(0x50f3f10) "EPOS / Sennheiser"
[2021-04-15 10:11:41.619] [T10920] [Warning] [sennheiser.SennheiserConnection] Socket isn't connected. Can't close it.
[2021-04-15 10:11:41.619] [T10920] [Debug] [default] removeHeadsetToast for ui::headset::PolyHeadset(0x50f3eb0) "Poly / Plantronics"
[2021-04-15 10:11:41.619] [T10920] [Debug] [service.DeviceService] Rescanning audio/video devices
[2021-04-15 10:11:41.632] [T15920] [Debug] [service.DeviceService] scan for devices
[2021-04-15 10:11:41.656] [T15920] [Debug] [service.DeviceService] found 6 audio and video devices
[2021-04-15 10:11:41.656] [T10920] [Debug] [service.DeviceService] audio devices refreshed, currently 5 devices
[2021-04-15 10:11:41.656] [T10920] [Debug] [service.DeviceService] video devices refreshed, currently 1 devices
[2021-04-15 10:11:41.676] [T10920] [Debug] [service.DesktopAudioController] Available Microphones: 3 / Available Speakers: 5
[2021-04-15 10:11:44.272] [T10920] [Debug] [service.ConnectionService] will block ui for request with id: "qxmpp394"
[2021-04-15 10:11:44.403] [T10920] [Debug] [service.MdSoftphone] Add outbound call id -1, now 1 calls
[2021-04-15 10:11:44.403] [T10920] [Debug] [service.MdSoftphone] Thread id mdsoftphone: threadID= QThread(0x21b3218)
[2021-04-15 10:11:44.772] [T10920] [Debug] [service.PhonecallService] Received ChannelEvent: "03323785xxxx" state: "ringing" dev: "pascom Softphone [Jens B.]" id: 3 chain: "1618474304451_3" internal: false outbound: true eventId: "PJSIP/Zk79CkgwpoIZ9Pw-00000004"
[2021-04-15 10:11:44.772] [T10920] [Info] [service.PhonecallService] phonecall created id 3
[2021-04-15 10:11:44.772] [T10920] [Info] [service.PhonecallService] Add channel for device "pascom Softphone [Jens B.]"
[2021-04-15 10:11:44.863] [T10920] [Debug] [service.WinPlatformController] New softphone call, refresh device ids
[2021-04-15 10:11:44.863] [T10920] [Debug] [service.IdentityService] generating avatar image for "Rico xxxx"
[2021-04-15 10:11:44.869] [T10920] [Debug] [controller.SoftPhoneController] disable AEC
[2021-04-15 10:11:44.869] [T10920] [Debug] [service.MdSoftphone] apply aec settings
[2021-04-15 10:11:44.995] [T10920] [Debug] [service.DeviceService] Rescanning audio/video devices
[2021-04-15 10:11:44.999] [T5840] [Debug] [service.DeviceService] scan for devices
[2021-04-15 10:11:45.020] [T5840] [Debug] [service.DeviceService] found 6 audio and video devices
[2021-04-15 10:11:45.035] [T10920] [Debug] [service.DeviceService] audio devices refreshed, currently 5 devices
[2021-04-15 10:11:45.035] [T10920] [Debug] [service.DeviceService] video devices refreshed, currently 1 devices
[2021-04-15 10:11:45.048] [T10920] [Debug] [service.DesktopAudioController] Available Microphones: 3 / Available Speakers: 5
[2021-04-15 10:11:47.099] [T10920] [Debug] [service.PhonecallService] Received ChannelEvent: "0332378xxxxx" state: "busy" dev: "pascom Softphone [Jens B.]" id: 3 chain: "1618474304451_3" internal: false outbound: true eventId: "PJSIP/Zk79CkgwpoIZ9Pw-00000004"
[2021-04-15 10:11:47.109] [T10920] [Info] [service.PhonecallService] Add channel for device "pascom Softphone [Jens B.]"
[2021-04-15 10:11:47.112] [T10920] [Debug] [service.MdSoftphone] Changing mute state for all calls to: false
[2021-04-15 10:11:47.359] [T3476] [Info] [util.MdCall] Media State change, Call State is now 4
[2021-04-15 10:11:47.359] [T3476] [Debug] [controller.SoftPhoneController] stop beeper sound
[2021-04-15 10:11:47.360] [T10920] [Debug] [controller.SoftPhoneController] stop beeper sound
Zum System:
System:
Gerätename DESKTOP-5TFO642
Prozessor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz
Installierter RAM 32,0 GB
Geräte-ID 32D3C4E2-5A8F-4C39-B63B-91162006AAFE
Produkt-ID 00330-80000-00000-AA663
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Edition Windows 10 Pro
Version 20H2
Installiert am 10.08.2020
Betriebssystembuild 19042.867
Leistung Windows Feature Experience Pack 120.2212.551.0
Wir haben schon eine komplette neuinstallation des Clients inkl. löschen des Konfigurationsverzeichnisses probiert.
Falls weitere Informationen benötigt werden, kein Problem.
Für jede Hilfe sind wir sehr dankbar.