Stefan,
I made a test with our PBX with one skb-queue with three members.
Member 771 has skill 80
Member 776 has skill 100
Member 777 has skill 100
I made ten calls, each one was routed to 776 because of highest skill and lowest number (as I guess)
Extension 777 never gets a call even allthough it has the same skill.
I made three calls more but set 776 to skill 80 and now all three calls go to 777. But if I set extension 771 to skill level 100 all calls would be routed to this member. Here is the cli output (sorry for the length):
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: — **** Enter queue
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: — Found skill 23
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-00025993
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 14:59:37] VERBOSE[11702][C-00011b17] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: — **** Enter queue
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: — Found skill 23
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-00025995
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 14:59:49] VERBOSE[11773][C-00011b18] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: — **** Enter queue
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: — Found skill 23
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-00025997
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:00:00] VERBOSE[11841][C-00011b19] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: — **** Enter queue
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: — Found skill 23
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: — **** Enter queue
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: — Found skill 23
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-0002598a
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 14:58:25] VERBOSE[11156][C-00011b14] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-00025999
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:00:15] VERBOSE[12020][C-00011b1a] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: — **** Enter queue
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: — Found skill 23
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-0002599b
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:00:27] VERBOSE[12102][C-00011b1b] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: — **** Enter queue
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: — Found skill 23
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-0002599d
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:00:46] VERBOSE[12212][C-00011b1c] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: — **** Enter queue
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: — Found skill 23
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-0002599f
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:00:58] VERBOSE[12293][C-00011b1d] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: — **** Enter queue
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: — Found skill 23
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-000259a1
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:01:11] VERBOSE[12366][C-00011b1e] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: — **** Enter queue
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: — Found skill 23
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-000259a3
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 100
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:01:23] VERBOSE[12435][C-00011b1f] app_queue.c: – Called Local/776@mdc_multidial-776
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: — **** Enter queue
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: — Found skill 23
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-000259a5
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 80
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:02:23] VERBOSE[12908][C-00011b20] app_queue.c: – Called Local/777@mdc_multidial-777
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: — **** Enter queue
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: — Found skill 23
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-000259a8
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 80
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:02:37] VERBOSE[12994][C-00011b21] app_queue.c: – Called Local/777@mdc_multidial-777
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: — **** Enter queue
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: — Found skill 23
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] res_musiconhold.c: – Started music on hold, class ‘default’, on SIP/mdc_trunk_conf-8-000259ab
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: — Agent Local/777@mdc_multidial-777 has score 100
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: — Agent Local/776@mdc_multidial-776 has score 80
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: — Agent Local/771@mdc_multidial-771 has score 80
[Apr 20 15:02:50] VERBOSE[13073][C-00011b22] app_queue.c: – Called Local/777@mdc_multidial-777