In order to be able to better integrate our phone system into the our customers IT environment, it is possible to access a pascom phone system using a number of interfaces.
In order to be able to choose the most appropriate method of integration, you must first have knowledge of the acomplete pascom architecture:
One can see from the diagram above that there are currently 5 possible interfaces for pascom. Depending on the application, you should choose the best option for your project. The following table helps you to differentiate between the possibilities:
|SSH||Access via putty/ssh/scp/Batchscripts||Automation on Operating System level. Start/Ending of Services low level File operations etc.||Direct access to all Operating system functions and services|
|AMI||Asterisk Manager Interface||Direct Control of Asterisk Functions without additional abstraction layers||Simpler entry, Clear Text Protocol on the TCP socket||Depending on requirements, steep learning and cost curves.|
|HTTP-UI||Remote control of UI/Browser||Simple Operations Management.||Very easy to use||We cannot guarantee compatibility between versions, scripts on this level are fragile. Generally, as a result you should refrain from using this interface.|
|REST||HTTP access to many high level system aspects||Master Data and Live State read outs. Options for; User login/out, Roaming, Queue Agents Operations, Coupling on system to system level.||Simple entry thanks to interactive documentation||One-Way Protocol, no event control possible.|
|XMPP||Real time access in the Telephony System||Complete actions for individual users, react to telephony events. Enables coupling on system to system or user to user levels.||Highest Abstraction level. All Data and events are based on pascom objects. Fully Documented.||Entry is only possible with a suitable Framework in the preferred programming language. Steep learning curve and lengthy and wordy protocols.|