pascom Cloud Phone System Documentation

User Handbooks

pascom App User Guide

pascom Desktop Client User Guide for Windows, MacOS und Linux

Web Conference User Guide

User manual for pascom Web Client in your web browser

pascom Direct

Useful tips & tricks that will help simplify your daily tasks as a pascom mobile and desktop app user

Administration

First Steps

Not sure how to get started with pascom? Get off to a flying start with our Quick Start Guide!

System Management

Get to know the pascom Cloud System and learn more about your telephone system in this section

User Management

How to add users or import users from 3rd party data sources such as Microsoft Active Directory

Telephone Book

How to add and access telephone book entries.

pascom Connector Imports

How to import users and contacts via the pascom Connector. Use sources such as Microsoft Active Directory.

Setup pascom Teams

Teams in pascom phone systems are comparable to queues. Call strategies support you with target call management.

pascom App Management

pascom phone systems include native apps for Windows, MacOS, Linux, iOS and Android. Learn everything about installation and administration here.

pascom is compatible and interoperable with a number of Desktop VoIP phones. This guide explains how you can automatically and securely on-board i.e. integrate any supported device with your pascom phone system.

Gateway Configuration

How to use Gateways to integrate ISDN or Analog technologies such as fax and ISDN connections.

Trunk Settings

Here you can find out everything about the basic settings of an trunk, SIP accounts and call rules.

Automatic Call Distribution

How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing.