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Documentation

The documentation for older versions (<= pascom 17) can be found here

Welcome to the pascom documentation, containing all you need to know regarding the phone system, our Clients and our Release Notes

    Server Setup

    The pascom phone system is at home on many different platforms. Use this section to find out more and learn about the differing installation and upgrade possibilities.

    User Management

    How to add users or import users from 3rd party data sources such as Microsoft Active Directory

    Team Management

    Teams in pascom phone systems are comparable to queues. Call strategies support you with target call management.

    pascom Clients

    pascom phone systems include native clients for Windows, MacOS, Linux, iOS and Android

    Endpoints

    pascom is compatible and interoperable with a number of Desktop VoIP phones. This guide explains how you can automatically and securely on-board i.e. integrate any supported device with your pascom phone system.

    Gateways

    How to use Gateways to integrate ISDN or Analog technologies such as fax and ISDN connections.

    Trunks

    How to add and register your on-premise pascom Business VoIP Phone System or pascom Hosted PBX with a trunk from your preferred Voice Service Provider.

    Trunk Templates

    The pascom phone system includes a SIP provider database including a number of templates for creating SIP, analog and ISDN trunks. These templates are designed to support admins with the trunk setup and automatically add the appropriate call rules.

    Automatic Call Distribution

    How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing.

    Modules

    pascom solutions offer a number of modules to expand functionality and to integrate 3rd party software applications. These modules are included as standard and do not require any additonal installtion or licences.

    Concepts

    Gain a better understanding of the pascom phone system

    Howtos

    Our Howtos are designed to help you with specific topics.

    Release Notes

    Our Release Notes provide an excellent overview of all our asterisk based VoIP phone system release versions.