User Handbooks

Desktop Client User Guide

pascom Desktop Client User Guide for Windows, MacOS und Linux

Mobile Client User Guide

pascom mobile App User Guide for Android and iOS

Web Conference User Guide

User manual for pascom Web Client in your web browser

Administration

Quick Start

Not sure how to get started with pascom? Get off to a flying start with our Quick Start Guide!

Lets Go!

Server Setup

The pascom phone system is at home on many different platforms. Use this section to find out more and learn about the differing installation and upgrade possibilities.

User Management

How to add users or import users from 3rd party data sources such as Microsoft Active Directory

Telephone Book

How to add and access telephone book entries.

Team Management

Teams in pascom phone systems are comparable to queues. Call strategies support you with target call management.

Client Administration

pascom phone systems include native clients for Windows, MacOS, Linux, iOS and Android. Learn everything about installation and administration here.

Endpoints

pascom is compatible and interoperable with a number of Desktop VoIP phones. This guide explains how you can automatically and securely on-board i.e. integrate any supported device with your pascom phone system.

Gateway Configuration

How to use Gateways to integrate ISDN or Analog technologies such as fax and ISDN connections.

Trunks

pascom is compatible with a wide range of providers. Here you can find out everything about the basic settings, accounts and call rules.

Trunk Templates

The pascom phone system includes a SIP provider database including a number of templates for creating SIP, analog and ISDN trunks. These templates are designed to support admins with the trunk setup and automatically add the appropriate call rules.

Automatic Call Distribution

How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing.

Modules

pascom solutions offer a number of modules to expand functionality and to integrate 3rd party software applications. These modules are included as standard and do not require any additonal installtion or licences.

Concepts

Gain a better understanding of the pascom phone system

How to

Our Howtos are designed to help you with specific topics.

Support & Release Notes

Our Release Notes provide an excellent overview of all our asterisk based VoIP phone system release versions.

Developer APIs

For developers pascom provides a REST and XMPP API as well as an IO-Framework

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