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Documentation

The documentation for older versions (<= pascom 17) can be found here

Welcome to the pascom documentation, containing all you need to know regarding the phone system, our Clients and our Release Notes

    Server Setup

    The pascom phone system is at home on many different platforms. Use this section to find out more and learn about the differing installation and upgrade possibilities.

    User Management

    Adding Users Add new users and configure the most important settings. Import Users via XLSX Import users for the initial installation via XLSX file (Excel, Open Office, Libreoffice, etc) Add Teams In a pascom phone system, teams are comparable to call queues. Call strategies support you control calls in a targeted manner. Microsoft Active Directory Integration User Synchronisation and Authentication with Microsoft Active Directory

    pascom Clients

    pascom phone systems include native clients for Windows, MacOS, Linux, iOS and Android

    Endpoints

    pascom is compatible and interoperable with a number of Desktop VoIP phones. This guide explains how you can automatically and securely on-board i.e. integrate any supported device with your pascom phone system.

    Gateways

    How to use Gateways to integrate ISDN or Analog technologies such as fax and ISDN connections.

    Trunks

    How to add and register your on-premise pascom Business VoIP Phone System or pascom Hosted PBX with a trunk from your preferred Voice Service Provider.

    Trunk Templates

    The pascom phone system includes a SIP provider database including a number of templates for creating SIP, analog and ISDN trunks. These templates are designed to support admins with the trunk setup and automatically add the appropriate call rules.

    Automatic Call Distribution

    How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing.

    Concepts

    Gain a better understanding of the pascom phone system

    Howtos

    Our Howtos are designed to help you with specific topics.

    Release Notes

    Our Release Notes provide an excellent overview of all our asterisk based VoIP phone system release versions.