Using AI Agents in the pascom Call Logs
19. Feb 2026
Learn how to view call data collected by AI agents within the pascom app's team call logs.
Documentation
The entire pascom world explained in our product documentation
pascom App User Handbook
Discover our comprehensive user handbook for the pascom app
Introduction
Discover the basics of the pascom app. In the “Getting Started” section, you will find guides on registration, layout, and key features – perfect for gaining your first impression of the app.
4 Articles
20.01.2026
Telephony
Get to know the key telephony features of the pascom app. Here you will find instructions on how to connect, hold, and retrieve calls.
11 Articles
16.12.2025
Latest tutorials
Here you will find tutorials that have been recently created or modified.
How to use pascom App Actions
19. Feb 2026
In this tutorial we will show you how to use pascom App actions and transfer call data to an 3rd party application.
Transfer to Conference
18. Feb 2026
Learn how to start or join a conference in a pascom group with your call partner.
pascom Teams - Working with call queues
18. Feb 2026
Learn all you need to know about pascom teams and working with queues
All tutorials
Here you will find all tutorials from this category sorted alphabetically.
AI Transcription of Call Recordings
Learn how to view and use call recordings in text form
Answering Incoming Calls
In this guide, you will learn how to answer or accept incoming calls in the pascom app.
App Feature Overview per Platform
Get an overview of individual functions and features on Windows, MacOSX, Linux, Android and iOS
Audio-Conferencing
Use the pascom Client conference tools for more effective collaboration with your colleagues and customers
Blind Transfer
Learn how to transfer calls quickly and efficiently without prior consultation (Blind Transfer).
Chat, Group-Chats and Filesharing
Use chat groups, share information with colleagues and send files.
Extension Switch usage
Extension switches allow convenient control of call actions via the pascom client.
Groups for Chat-Rooms and Conferences
Create pascom groups for chat rooms and audio- /video conferences
Headset and Audio Settings
Configure your audio and headset settings with this tutorial
How to use pascom App Actions
In this tutorial we will show you how to use pascom App actions and transfer call data to an 3rd party application.
Intercom User Guide
The pascom telephone system allows extensive interaction with Intercoms. In this manual you will learn which functions can be used.
Layout and Overview
Learn how to adapt the pascom app's responsive layout to your workflow and utilize the different view modes efficiently.
Line Key Configuration
In this guide we will show you how to set up the line keys of your hardware phone
Making calls via tomedo®
In this tutorial we show you how to use the tomedo® integration.
Making Outgoing Calls
In this guide, you will learn how to make outgoing calls using the pascom app.
Manage and Use Client Profiles
Learn how to use the pascom client profiles.
Managing My Devices
In this guide we explain how to use the Find Me Follow Me settings to control how and when your devices ring.
Mobile App Pairing
Learn how to pair the pascom mobile app with your desktop application to stay professionally reachable even when you're on the move.
Mobile App Troubleshooting for Android and iOS
In this guide, you will find useful help for individual problems that may occur on Android and iOS operating systems.
Outbound Call Rules (Identities) for Outgoing Calls
Learn how to control your outbound caller ID using identities and make outgoing calls as a team.
pascom Client Settings
In this tutorial you will learn which settings you can make on the pascom client.
pascom Teams - Working with call queues
Learn all you need to know about pascom teams and working with queues
Profile and Contactlist
Overview and details of profile and contact list.
Remote Control of Mobile Devices
In this guide we explain how to use the pascom Desktop Client to control the pascom Mobile App.
Search, Smart Filters, and Notifications
Everything you need to know about notifications, the search function, and smart filters in the pascom app.
Send and receive faxes
In this Tutorial we will show you how to send and receive faxes and how to fully automate fax transmission.
The Call and Team Journal
Manage and analyze your call history and team activities with the Call and Team Journal in the pascom app.
The Phone Area Explained
This guide provides an overview of the functions of the telephony area in the pascom app.
The Phonebook
Learn everything you need to know about using the pascom telephone book
Transfer to Conference
Learn how to start or join a conference in a pascom group with your call partner.
Transfer, Pickup and Call forwarding
Learn how to transfer, pickup and redirect calls
Use Kuando Busylight
The Kuando Busylight enables a visual presence display in conjunction with the pascom client
Use the Call Recording System
This guide details how to use the pascom app's call recording function.
Using AI Agents in the pascom Call Logs
Learn how to view call data collected by AI agents within the pascom app's team call logs.
Using WhatsApp Chat
Learn how to use the pascom App to chat with customers via WhatsApp
Video-Conferencing with Screensharing
Use the video and screen sharing tools of the pascom Client for more effective collaboration with your colleagues.
Virtual Voicemailbox
These guide will help you to use your voicemail box