PASCOM App Settings

In this tutorial you will learn which settings you can make in the PASCOM App.

Settings

17.09.2026

PUBLIC

+ Desktop & Mobile

Open App Settings

  1. Open the via the PASCOM menu. You can also click on the button in the upper right corner of the Telephony area.

Open App Settings

  1. Click on the Settings menu.

App Settings

Change language and design

The PASCOM App is available in different languages. Simply click on and select your preferred language. After selecting the language, a message will appear in the bottom area to restart the PASCOM App.

  1. You can choose between 2 different . A light and a dark design scheme are available.

Change download folder

All files sent to you by your colleagues are downloaded into a Download folder. By default, this folder is the same as the Download folder of your browser. However, you can change this folder.

  1. Click on the button at the Download Folder item and specify a new folder in the selection window.

Start PASCOM App automatically

You log on to your operating system and the PASCOM App starts automatically, so you are ready to use right away.

Start PASCOM App automatically

  1. Activate the option .

Disable dynamic scrolling

Dynamic scrolling makes navigation through menus and lists smoother. When scrolling, you will notice that the moving content rolls a little bit more.

If you do not like this scrolling behavior, you can turn off the option by clicking on .

Customize keyboard shortcuts

In the PASCOM App you can work with shortcuts to make navigation easier.

  1. Click on in the Settings menu.

shortcuts

To change a shortcut for the desired function, click on the and enter a new key combination.

Shortcut keys are only available in the Desktop App under Windows and macOS.

In the following the global keyboard shortcuts are explained in detail:

Shortcut Key Description
Smart On / Off Hooking Enables incoming call pickup via shortcut key, even when the app is not the active window.
Click-to-Dial Enables dialing a number direct from a browser or document by highlight and pressing the shortcut keys.
Toggle Window This function enables either bringing the app to the foreground or minimising the app via a shortcut key.

PASCOM App Advanced Settings and Support Information

In case of errors or problems with the PASCOM App, you can assist your system administrator or the PASCOM support team by providing log and support information.

  1. Click on in the Settings menu.

PASCOM App Advanced Settings

  1. Here you will find the of the PASCOM App, which opens in a text editor.

  2. Generate a support package for your system administrator or PASCOM support. Click on . You will find the zip archive in your Download folder.

  3. Enable/Disable the Debug Mode, so that the PASCOM App can collect even more useful support data in the background and the log data can be evaluated more extensively as a result.


Change RDP mode in the advanced settings

If you want to switch the RDP mode for terminal sessions on or off, you can change the mode in the advanced settings by clicking on .

Activate automatic updates

Here you determine whether the PASCOM App should automatically process new program versions. A manual restart must still be performed by the user. If you deactivate the Automatic Updates, you can check the PASCOM App for new updates from time to time under About PASCOM App.

HD Audio setting

This option always uses the latest audio codec for phone calls when enabled. In addition, phone calls with high audio quality consume more Internet bandwidth.

Resynchronize local data

With this option you force a new synchronization of the local data of the PASCOM App. This is especially helpful if modules in the PASCOM App hang or show wrong values.

About PASCOM - Version Info and App Channel Settings

Here you can find the current PASCOM App version. Additionally you can change the app channel, e.g. to participate in BETA programs.

About the PASCOM App