pascom Cloud Phone System Documentation and Release Notes

Making and receiving with the pascom Client

+ - Desktop & Mobile App

Trainings Video

Please accept our marketing cookies to watch this video


Telephoning with the pascom Client

Before you start your first call, you will need to go to the Device Menu and decide on the device you wish to use for outbound calls. For example, this can be the integrated softphone of the pascom client, or a desktop phone that has been assigned to you.

Start a Call

There are several ways to start a new call in the pascom client. Enter a phone number in the dialpad or click on a in the contact list. Additionally, calls can be started from the phone book and the call journal.

Start a new Call Start a new Call

The pascom Phone Area explained

The Phone area or Phone field offers some functions which are explained below.


Enter the phone number you want to call directly in the dialing field. Do not worry about the syntax of the phone number. The pascom client takes care of it. To start the call, press the button. You can also search directly for persons in the dialing field. You can find more information here

The Dialpad


You can reach your answering machine / voice mailbox by clicking on . You can find instructions on the functions of the voicemail box here.

The Voicemailbox


The can be used to send documents by fax, if a virtual fax has been set up for you by the system administrator. You can find detailed instructions here.



Use to call the last contact / phone number dialed, again.


Incomming Call

If you are called, the incoming call element appears in the phone field. A pop-up notification of the incoming call also appears. You now have the option to accept or reject the call. You can also directly transfer the call to a colleague.

Incomming Call Incomming Call within the pascom Client

Active Call

During an active call, the telephone area of the pascom client offers a lot of functions. Here, interactive call elements are used, which allows intuitive and easy interactions with the participants.

Interactive Call Elemtents explained

Each participant is displayed in the telephone area of the pascom client as interactive call element. This way you always have full control over the current call.

Interactive Call Element Participant as interactive Call Element

Click on the to access further options for this call element.

Details of the Call Element Extended Options of the Call Element

You have the option to forward the current caller via transfer, open the Chat area, put the call on Hold or display further details from the phone book.

Extended telephone functions during active calls

The phone field/area also changes during an active call and enables further functions.

Dialpad More Options Extended Opotions of the Dialpad

Here you can now start a new call, send DTMF tones, mute the microphone, and use video and screen sharing or hang up the call via the red handset button.

Hold a Call

Putting an active Call on “Hold “ has several advantages. Differently than with the muting of your microphone, the conversation partner hears music on hold and knows therefore that you e.g. hold consultation. In addition, you can call other contacts while the other party is on hold.

To “hold” a call, click on the in the call element”. The caller is then grayed out.

Hold a Call Hold a Call

You can retrieve the waiting caller by clicking the again.

Send DTMF Tones

DTMF tones are used, for example, to enter a PIN for authentication in a conference room, if you want to reach the desired caller in a hotline by entering 1, 2 or 3 or if you have to open a door with a number code.

To send DTMF tones with the pascom client, click on the during an ongoing call.

DTMF Tones Change Dialpad to send DTMF Tones

After you have completed the number entry, you can hide the dialing field again by clicking on the .

DTMF hide hide Dialpad again

Signaling for outgoing calls

In the upper telephone area you will find the function signaling for outgoing calls. If your system administrator has set up corresponding call rules on the pascom telephone system, you can change the call number signaling to the outside here. For example, you can hide your phone number or signal the phone number of a department.

Change Signaling Changing the phone number signaling for outgoing calls

Your Voicemail Box

Click the to call your voicemail box, provided your system administrator has configured your own voicemail box. You can also reach your Voicemailbox via a Function Code.

  1. retrieve your messages or make settings via a voice menu in your mailbox.

Key 2 - Change folder

  • Press 0 for new messages received
  • Press 1 to view old messages
  • Press 2 for business messages
  • Press 3 for family messages
  • Press 4 for friends messages
  • Press # to cancel the operation

Key 3 - More options

  • Press 5 for Record new message
  • Press * to cancel the process

Key 0 - Voicemailbox options

  • Press 1 to record a new greeting
  • Press 2 to record a new busy message
  • Press 3 to enter your own name
  • Press 4 for new greeting in case of temporary unavailability
  • Press 5 to change the voicemail box password
  • Press * to cancel the process

Key * - repeat menu greeting

Key # - End call to voicemail box

Use Callback Function

It may be that you urgently need to consult with a colleague who is on the phone. Of course, you will have to wait until your colleague has finished his phone call to speak to him in person. This is where the call back function comes in, which informs you as soon as the call is finished.

Setup Callback

Callback Setup Calling a busy colleague sets up a callback

  1. Click on the - symbol of the colleague who is currently speaking.

  2. A pop-up appears with “Plan a callback” and at the bottom of the pascom client you can see that the callback has been set up.

Start Callback

As soon as your colleague has finished his conversation, you will receive a notification that your colleague is available again and can be called.

Start a Callback Start a callback as soon as the colleague is available again.

  1. Click on to call your colleague.

Phone number formatting in pascom client

The pascom client automatically formats incoming phone numbers into a more readable format. Spaces are placed between country code, area code and the base phone number to better visualize the phone number.

Phone number formatting

  1. For mobile numbers, the pascom client also displays the provider and for landline numbers, from which location the caller is calling.

  2. The call number formatting is also displayed accordingly in the Call history / Journal.

For the network and location recognition of the phone number formatting, no data is issued externally.

Enable GSM fallback

It can happen that where you are, there is no stable WLAN connection. The pascom Mobile Client automatically recognizes this for incoming calls and switches to GSM mode to establish the connection via your cell phone network.

You must activate GSM mode manually for outgoing calls.

GSM mode

  1. Click on the GSM button in the top right-hand corner of the Telephony area.