Documentation
pascom Cloud Phone System Documentation and Release Notes
The Call- and Team History
Trainings Video
Overview
In the call journal you will find the complete history of your calls. Filter options make it easy to find call records again and the detail function provides valuable information on each individual call.
Open the Call History
Click on the icon in the menu bar to access the journal.
Open Call History via the pascom Menue
Use Filters of the Call History
Click on in the upper part of the call history.
The Call History within the pascom Client
In the Filter-Options you have some setting options.
Additional filter options in the call journal
Call Type
Filter the call history by internal / external, or by both call types.
Call Direction
Filter the call history by incoming / outgoing or both call directions.
Call Result
Filter the call history by accepted / missed calls, or view All call results.
Show more Journal Entries
Show or hide more entries like voicemailbox, system calls, faxes etc. in your call history.
Integrate team history into the call history
You can choose from which queue (of which you are a member) call data is included in your journal.
Call history icons explained
In the call journal, you will find symbols on the right-hand side of each call record, which allow you to see at a glance how the call direction and the call result went.
Icons in the call history show useful information
In addition, small arrows indicate the call direction. Inbound / Outbound or Connected.
- by clicking on the in each call record, you start a callback.
Access further call details.
The call journal shows you even more data on each individual call. Click on the desired call record and you will get to the .
In the detail view you can follow the complete process through the pascom telephone system.
Even more data, for every call
Find data to call history, last 3 calls, details on caller and data from the phone book.
Tip: Click on the in the “last 3 calls” section. This will take you to the corresponding call record and you can evaluate it further.
Use Team Journal
The Team Journal gives you a complete overview of all calls made in the team you are a member of. More information about pascom teams can be found in the following tutorial.
To open the Team Journal in your Team, click on Team Journal.
Call data of the queue in your team
Team journal filtering and customization
In the Team-Journal all functions, filters and settings are available to you again, just like in your personal call history.
Additionally, you can integrate the Team Journal into your personal journal, as described in this section.
Team-Journal explained
The team journal is essentially no different from your personal call journal.
The Team-Journal in detail
In call records created from a Team you can get the following additional information.
- In which Team the call record was created. e.g. Support.
- What happened to the call (call result), as well as which colleague from your team answered / took the call.