Limits and Data Retention in the pascom.cloud

Here you can find an overview of limitations of file sizes, retentions and periods of data storage.

System Management

16.04.2026

PUBLIC

Here you can find an overview of limitations of file sizes, retentions and periods of data storage.

Overview

A productive cloud telephone system accumulates a lot of data every day, which can quickly grow to an unmanageable size. In order to keep telephone systems in the pascom.cloud performant, there are a few thresholds, limits and time periods for the retention period of your data, which we list below.


Description Limitations Period
Cleanup/retention of Chat Archiv – 365 Days
Cleanup/retention of received/read markers on chat messages – 90 Days
Cleanup/retention of journal data – 365 Days
Cleanup/retention of WhatsApp messages – 365 Days
Cleanup/retention of recordings – 30 Days
Cleanup/retention of facimilies – 30 Days
Cleanup/retention of voicemails – 30 Days
Cleanup/retention of Voicemails sent by e-mail – 7 Days
Filesize limit for voicemails 25MB –
Filesize limit via Filesharing Filesize max. 100MB –
Upload filesize limitation of backups Filesize max. 200MB –
Upload filesize limitation of prompts and music on hold Filesize max. 25MB –
REST API request limitation 120 Requests per minute –
Connections per user max. 5 connections –

If the retention period is too long for you, it can be reduced. Smaller periods reduce the amount of data and speed up the telephone system. To do this, submit a request to our support team via the ticket system.


Limits in the pascom Cloud

In order to keep our pascom Cloud performant and ensure optimal system stability for all customers, there are static data limitations for certain resources.

Description Limit (Entries)
Phonebook 100,000 (Global phonebook)
Pause reasons 100
Speed dial number 1,000
Gateways 100
Provisioning profiles 100
Firmware 10
Trunks 15
Emergency calls 15
Action conditions 50
Action templates 50
Call distributors 100
Announcements 15
Labels 100
IVR 50
Music on hold 50
Connector 10
Scripts 50
Languages 10
System settings 50 (Custom entries)
RestAPI accounts 10
Groups 50