Data protection and IT operations in the pascom cloud

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Frequently asked questions and answers on data protection and IT operations in the pascom cloud

Where is the data stored?

pascom operates its own data centre in Regensburg, Germany and utilises services from AWS (Amazon Web Services) in Frankfurt, Germany.

Which data is stored?

Within a customer specific instance, data including user data, telephony data, chat data, media data and call recordings are stored.

How does the deletion process work?

A removal / deletion of the customer instance and therefore all associated data occurs when the pascom licence is terminated. The same applies when the instance is removed by the customer via my.pascom.net.

What are pascom’s Technical and Organisational Measures (ToM) (Art. 32 GDPR / DS-GVO)

pascom’s Technical and Organisational Measures can be found in the below downloadable file.

pascom ToMs download.

Is there a template for the order processing contract (Art. 28 GDPR / DS-GVO)?

The order processing contract can be found in the downloadable PDF below:

pascom data processing contract download.

Where can I find information regarding data protection guidelines, contractors and sub-contractors?

All information can be found on the pascom data protection page

Will my data be backed up?

All pascom.cloud phone system instances are backed up daily. However, only premium subscription licence customers can request a restoration via the pascom support.

How often are upgates and upgrades deployed?

In principal all maintenance work is announced via status.pascom.net. This includes updates and upgrades. The frequency is dependant on criticality and the pascom release cycle.

Is the transmission between pascom and the endpoints encrypted?

All devices and clients communicate with the central pascom instance exclusively via an encrypted protocol.

Is the pascom IT Infrastructure certified?

pascom’s IT infrastructure is certified according to ISIS12. pascom’s own data centre is zertified according to TüVIT.

Download ISIS12 Certificate.
Download TÜVIT Certificate.

Are the provided services monitored?

All central components of the pascom.cloud are monitored 24 / 7.

How can I view the current status of pascom provided services?

The current live status can be viewed on status.pascom.net. The option of subscribing to the status page is also available on this page. This will automatically inform you of any downtime and upcoming planned maintenance work.