tomedo® Integration setup

+ Cloud and Self Hosted

Set up tomedo® in the pascom client

The telephony behavior of the tomedo® integration is set in the pascom client. To do so, go to the Client Settings and click Client Actions.

Set up a new Action.

For the tomedo® integration 3 actions are required. For each event type one action is needed (incoming/connected/hangup).

1. Action | incoming
2. Action | connected
3. Action | hangup

1. Click Add Action to create a new action. Choose the action type Add App Action.

Action for incoming calls

1. Name: - assign a name for the action e.g. incoming.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/incoming/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incoming and outgoing = Both.
6. Trigger Event - upon ringing.

Action for active / answered call

1. Name: - assign a name for the action e.g. connected.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/connected/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incoming and outgoing = Both.
6. Trigger Event - upon accept.

Action to hangup

1. Name: - assign a name for the action e.g. hangup.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/hangup/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incoming and outgoing = Both.
6. Trigger Event - upon hangup.

Setup in tomedo®

The three actions must be identical in pairs in tomedo® and pascom can be adjusted. All three event switches (internal, external and team) must be activated for all three actions.

To do so, go to the Settings under Workstation and select External. There you set the Telephone Connection to AppleScript + URL pattern.

Activate the setting always use AppleScript for outgoing calls and set the URL pattern which must be identical to the pascom client actions.

To make a phone call tomedo® needs an Applescript, which contains a URL call with the callto: schema, to which pascom then reacts by outgoing Calls.

AppleScript

set tel to "xxx"
set telOhneSpace to do shell script "echo " & quoted form of tel & " | sed -e 's/ //g'"
set theScript to "open tel:" & telOhneSpace
do shell script theScript  

Fax transmission from tomedo®

The pascom telephone system allows sending fax documents directly from tomedo®. For this purpose, the fax integration uses the pascom REST interface. Don’t worry, you don’t need to know anything about the pascom API and the setup is quite simple.

Set up tomedo® fax integration

The fax settings in tomedo® can be found in the settings under Brief/Fax/Tel and must be switched to pascom here.

Store URL

tomedo® requires a URL for sending faxes which controls the pascom API.

1. The URL is identical to the address to reach your pascom telephone system.
   . Example:

Store REST Password

To connect to the pascom API you need the REST password.

For the REST password, first log in to the pascom Admin UI and click Informations > Developer in the menu. There you will find a button Show REST credentials.

Store Email Address

If you would like to receive a fax report of your sent faxes by email, store an email address as shown in the image below.

Testing the tomedo® fax integration

Once you have entered all the necessary data, you can test the fax integration by clicking on the Test button.

Updated on 19 Mar 2021