tomedo® Integration setup

+ Cloud and Self Hosted

Set up tomedo® in the pascom client

The telephony behavior of the tomedo® integration is set in the pascom client. To do so, go to the Client Settings and click Client Actions.

Set up a new Action.

For the tomedo® integration 3 actions are required. For each event type one action is needed (incoming/connected/hangup).

1. Action | incomming
2. Action | connected
3. Action | hangup

1. Click Add Action to create a new action. Choose the action type Add App Action.

Action for incoming calls

1. Name: - assign a name for the action e.g. incomming.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/incomming/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incomming and outgoing = Both.
6. Trigger Event - upon ringing.

Action for active / answered call

1. Name: - assign a name for the action e.g. connected.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/connected/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incomming and outgoing = Both.
6. Trigger Event - upon accept.

Action to hangup

1. Name: - assign a name for the action e.g. hangup.
2. App-Path - set the path = /usr/bin/curl.
3. App-Parameter - set the URL for the parameters = http://localhost:9090/hangup/${number}.
4. Auomatically Perform Action - Activate all Call Types.
5. Call Direction - incomming and outgoing = Both.
6. Trigger Event - upon hangup.

Setup in tomedo®

The three actions must be identical in pairs in tomedo® and pascom can be adjusted. All three event switches (internal, external and team) must be activated for all three actions.

To do so, go to the Settings under Workstation and select External. There you set the Telephone Connection to AppleScript + URL pattern.

Activate the setting always use AppleScript for outgoing calls and set the URL pattern which must be identical to the pascom client actions.

To make a phone call tomedo® needs an Applescript, which contains a URL call with the callto: schema, to which pascom then reacts by outgoing Calls.

AppleScript

set tel to "xxx"
set telOhneSpace to do shell script "echo " & quoted form of tel & " | sed -e 's/ //g'"
set theScript to "open tel:" & telOhneSpace
do shell script theScript  

How to use the tomedo® integration is described in the User Guide.

Updated on 13 Oct 2020