pascom Cloud Phone System Documentation and Release Notes

Remove Dialplan Loops

How to identify, avoid and fix Dialplan Loops


A dialplan loop exits when during a call, an extension is traversed 30 times. This happens e.g. through call diversions and drops that are set incorrectly and thus end in a loop.

Warning Notification

In the job box, a warning notification will appear as below:

CRITICAL: A dialplan loop was detected

Remove Warning Notification

The pascom cloud system automatically clears this warning message the next time you save changes via “Apply telephony configuration”.

Avoid Dialplan Loop

If this warning message occurs, check your call diversions and drops within your call flow. At some point, a loop will form here. Modify your call flow so that loops are avoided.