Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Extension Switch usage
- Intercom User Gudie
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
-
Server Setup
- Using pascom.cloud
- pascom Appliance
- pascom Virtual IP PBX
- Amazon Web Services (AWS)
- pascom Cloud Service Provider (CSP)
- pascom Server Update, Backup and Restore
- Server Management Interface
- Server CLI (TUI) Interface
- Upgrade from pascom 17 or older
- Port Overview | Firewall Configuration
- pascom Server Structure
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Calling with the pascom Mobile App
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Mobile App Advanced Settings
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
-
Connector Import
- Users from CSV-File
- Users from LDAP Directory
- Users from Microsoft Active Directory
- Users from Azure Active Directory (aadds)
- Users from Univention (UCS)
- Contacts from CSV-File
- Contacts from LDAP Directory
- Contacts from Microsoft Active Directory
- Contacts from Microsoft Exchange
- Variables Assignment
- Structure Examples
- Automation
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Remove Dialplan Loops
+ Cloud and Self HostedHow to identify, avoid and fix Dialplan Loops
Overview
A dialplan loop exits when during a call, an extension is traversed 30 times. This happens e.g. through call diversions and drops that are set incorrectly and thus end in a loop.
Warning Notification
In the job box, a warning notification will appear as below:
CRITICAL: A dialplan loop was detected, see /tmp/.dialplan-loop-detected
Under /tmp/.dialplan-loop-detected a file will have been written that contains details on which extension the Dialplan Loop was caused.
Recommended Steps
In order to avoid Dialplan loops occuring more often, you will find further information in the file regarding the affected extensions and you can then edit your call flow accordingly.
The notification will only disappear once the file .dialplan-loop-detected has been removed (either deleted or moved). To do this log into the pascom phone system via SSH. Change to the / tmp folder and delete the file: .dialplan-loop-detected.
Warning Notification
In the job box, a warning notification will appear as below:
CRITICAL: A dialplan loop was detected
Remove Warning Notification
The pascom cloud system automatically clears this warning message the next time you save changes via “Apply telephony configuration”.
Avoid Dialplan Loop
If this warning message occurs, check your call diversions and drops within your call flow. At some point, a loop will form here. Modify your call flow so that loops are avoided.