Hallo, wir haben seit einiger Zeit folgende Fehlermeldung in Datev:
Die Installationsart ist pascom-Client in einem Terminalserver. Das Datev-Label ist wie unter DATEV Integration beschrieben gesetzt und in 99 von 100 Anrufen funktioniert die Integration wie gewünscht.
In den Clientlogs finden sich folgende auffällige Einträge:
[2022-05-03 09:31:38.087] [T114484] [debug] [service.DatevService] DatevService::datevInstalled
[2022-05-03 09:31:38.100] [T114484] [debug] [service.DatevService] loaded TLB version 1.0
...
[2022-05-03 09:31:38.136] [T114484] [debug] [service.StoreService] Check versions, clientVersion: 86.1.2266 , dbVersion: 86.1.2266
...
[2022-05-03 09:31:40.628] [T114484] [info] [service.DatevService] started websocket on: QUrl("ws://127.0.0.1:49542")
...
[2022-05-03 09:31:43.542] [T114484] [info] [service.DatevService] [Toast] Importiere DATEV Kontakte
...
[2022-05-03 09:31:51.417] [T114484] [info] [service.DatevService] [Toast] DATEV Kontakte-Import abgeschlossen
...
[2022-05-03 11:12:26.759] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8332, eventType: ringing, device: ...
[2022-05-03 11:12:26.790] [T114484] [info] [proto.ws] S -> "datev::SetDatevData" id: 9
[2022-05-03 11:12:28.130] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8332, eventType: ringing, device: ...
[2022-05-03 11:12:28.148] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8332, eventType: hangup, device: ...
[2022-05-03 11:12:28.149] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8332, eventType: hangup, device: ...
**[2022-05-03 11:12:28.304] [T114484] [warning] [service.IqDispatcher] Received a failure message: "FAILURE 0: Phonecall for channel PJSIP/r3zYKuQtTPedYTl-0000154e not found"**
**[2022-05-03 11:12:28.304] [T114484] [critical] [default] Failed to set Datev Label. Code: -1 Reason: "FAILURE 0: Phonecall for channel PJSIP/r3zYKuQtTPedYTl-0000154e not found"**
**[2022-05-03 11:12:28.304] [T114484] [info] [service.DatevService] [Toast] Das DATEV Label fehlt. Bitte informieren Sie Ihren Administrator**
[2022-05-03 11:12:28.305] [T114484] [info] [proto.ws] R <- "pc.proto.message.ServerMessage.failure"
[2022-05-03 11:12:28.508] [T114484] [info] [service.DatevService] [Toast] Daten konnten nicht an DATEV übergeben werden
[2022-05-03 11:12:34.428] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8340, eventType: ringing, device: ...
[2022-05-03 11:12:34.450] [T114484] [info] [proto.ws] S -> "datev::SetDatevData" id: 10
[2022-05-03 11:12:35.602] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8340, eventType: ringing, device: ...
[2022-05-03 11:12:35.647] [T114484] [info] [proto.ws] R <- "base::Success" id: 10
[2022-05-03 11:12:49.920] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8340, eventType: hangup, device: ...
[2022-05-03 11:12:49.926] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8340, eventType: hangup, device: ...
[2022-05-03 11:15:08.007] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8464, eventType: ringing, device: ...
[2022-05-03 11:15:08.091] [T114484] [info] [proto.ws] S -> "datev::SetDatevData" id: 11
[2022-05-03 11:15:09.459] [T114484] [info] [proto.ws] R <- "base::Success" id: 11
[2022-05-03 11:15:13.412] [T114484] [info] [service.IdentityService] S -> SessionUpdateEvent: 1
[2022-05-03 11:15:17.225] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8464, eventType: busy, device: ...
[2022-05-03 11:16:18.432] [T114484] [info] [service.IdentityService] S -> SessionUpdateEvent: 2
[2022-05-03 11:16:19.431] [T114484] [info] [service.IdentityService] S -> SessionUpdateEvent: 1
[2022-05-03 11:16:37.816] [T114484] [info] [service.PlatformService] "Used Memory: 327.2Mb, Available Memory: 128Gb"
[2022-05-03 11:16:52.422] [T114484] [info] [service.IdentityService] S -> SessionUpdateEvent: 2
[2022-05-03 11:18:58.858] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 8464, eventType: hangup, device: ...
...
[2022-05-03 11:33:46.969] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: ringing, device: ...
[2022-05-03 11:33:48.765] [T114484] [info] [proto.ws] S -> "base::CallerIdUpdate" id: 12
[2022-05-03 11:33:48.767] [T114484] [info] [proto.ws] S -> "datev::SetDatevData" id: 13
[2022-05-03 11:33:48.841] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: ringing, device: ...
[2022-05-03 11:33:48.893] [T114484] [info] [proto.ws] R <- "base::Success" id: 13
[2022-05-03 11:33:48.893] [T114484] [info] [proto.ws] R <- "base::Success" id: 12
[2022-05-03 11:33:48.893] [T114484] [info] [service.PhonecallService] CallerID update success: "CallerIdUpdate Ok"
[2022-05-03 11:33:50.055] [T114484] [info] [proto.ws] R <- "phone::Register" id: 0
[2022-05-03 11:33:50.064] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: ringing, device: ...
**[2022-05-03 11:33:58.281] [T114484] [warning] [service.DatevService] ping timeout**
**[2022-05-03 11:33:58.281] [T114484] [warning] [service.DatevService] restart bridge process**
[2022-05-03 11:33:58.454] [T114484] [info] [service.DatevService] [Toast] Importiere DATEV Kontakte
[2022-05-03 11:34:04.065] [T114484] [info] [service.DatevService] [Toast] DATEV Kontakte-Import abgeschlossen
[2022-05-03 11:34:24.594] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: hangup, device: ...
[2022-05-03 11:34:24.595] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: hangup, device: ...
[2022-05-03 11:34:24.595] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9394, eventType: hangup, device: ...
[2022-05-03 11:34:46.322] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9438, eventType: ringing, device: ...
[2022-05-03 11:34:46.350] [T114484] [info] [proto.ws] S -> "datev::SetDatevData" id: 14
[2022-05-03 11:34:47.631] [T114484] [info] [service.PhonecallService] R <- ChannelEvent phonecallId: 9438, eventType: ringing, device: ...
[2022-05-03 11:34:47.791] [T114484] [info] [proto.ws] R <- "base::Success" id: 14
...
Habt ihr eine Idee was das Problem sein könnte und wie es beseitigt werden kann?
Vielen Dank im Voraus.