pascom Cloud

With the new pascom Cloud Release, numerous new and improved functions are now available

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Important Changes

This section explains the changes taht you must consider when migrating from pascom 19 to pascom.cloud.

  • Uploaded firmware files are lost - With pascom cloud phone system update, the stored firmware files are automatically deleted.

Known Issues

These problems are known to us and we are already working on a solution.

  • Currently, no known issues


Cloud Release 18.10.2022

  • When unpairing mobile devices, the mobile number is correctly deleted / cleaned.
  • When logging on to workplaces via a desk phone, the PIN is no longer announced loudly.
  • Snom DECT M400 support implemented (Single cell only).
  • Display of the end device status implemented again in the end device list. The status of the endpoints does not refresh automatically! For a status refresh there is now a new button in the end device list.
  • Microsoft 365 Connector for contacts implemented.
  • Changed automation settings of connectors to presets. More information can be found here.
  • Improved syntax of special characters during connector import to avoid JSON errors.


Cloud Release 26.09.2022

  • Fixed an issue where users could not be deleted due to a profile.personal role error.
  • LDAPS limited to TLS 1.2 and higher.
  • Fixed a problem with broken provisioning URLs.


Cloud Release 05.09.2022

  • Users can set up call forwarding to their own voicemail box again, without needing to be assigned the redirect.group user role.
  • Fixed Grafana Analytics display error which caused caller display names to be displayed as numbers.
  • Updated the HFO trunk template to become Gamma trunk template.
  • Added Trigger function for client profiles.
  • Grafana Analytics Performance update. (Note, please refer to known issues).
  • Multiple authentication servers can now be set in the Active Directory Connector. Learn more.
  • Added Mitel LDAPS support with firmware 8.3.
  • Fixed unexpected disconnections during calls in conferences.


Cloud Release 03.08.2022

  • DND Profile works properly again and now activates all devices when leaving the profile.
  • Improved Plusnet provider template with regards to redirects.
  • Improved speed of the telephone book connector for imports with many labels.
  • The invitation e-mail shows the correct user as sender instead of showing “Administrator”.
  • Fixed the bug whereby the same REST API credentials existed on multiple productive instances.
  • Improved reliability of Call Distributor Dialplan loop detection.
  • Fixed firmware file upload function.
  • Trunks that have not successfully registered with a provider over a period of 3 days will be automatically deactivated.
  • Increased PHP Timeout for Exchange imports.
  • The Reboot Function to restart the phone system is now found under the menu Appliance > Reboot.
  • Added more phone number filters and attributes to the phone book search via LDAP.
  • Resolved incorrect call duration being displayed in the CDR files in relation to Attended Transfers.


Cloud Release 04.07.2022

  • Fair Flat is available for pascom ONE and can be booked via the mypascom portal.


Cloud Release 20.06.2022

  • SIP TLS 1.0 and SIP TLS 1.1 have been disabled. For more information, click here.


Cloud Release 08.06.2022

  • Fixed error while performing an outgoing call via Snom DECT, in connection with a M700 handset.
  • Devices per user limited to 5 concurrent endpoints.
  • Device prio during call setup via TAPI interface improved.
  • In the device list, manufacturer and model information has been added to the provisioned endpoint.
  • Removed status lights in Admin UI from various lists (e.g. users, devices etc).
  • Shell escape function removed from Asterisk Remote CLI.
  • Astersik update to version 16.25.3.
  • DTMF remote control for Yealink phones implemented.
  • The originating number can now be set in the basic settings of the pascom trunk. This additionally serves as a fallback for call number signaling for providers that do not accept CLIP no screening.
  • pascom Client Profiles implemented, which link a users presence status with actions. More information can be found in the Userhandbook.


Cloud Release 16.05.2022

  • Fixed a status error of extension switches.
  • Support for Yealink W70B DECT systems implemented.
  • Skill Based Routing now works reliably in the cloud again.
  • Ringback tone generation fixed for certain constellations with HFO Provider Template.
  • Memory usage when applying telephony configuration improved.
  • Swagger API UI removed from the admin UI.
  • Fixed a bug, when provisioning gateways over IPv6.
  • REST API can now be used to dial with a mobile (softphone).


Cloud Release 13.04.2022

  • MOH playlists have a new feature for streaming services. A streaming URL can be set as source.
  • Outgoing phone calls via TAPI with a SNOM phone, now dial out directly again.


Cloud Release 05.04.2022

  • Repaired Screen Sharing issue when 2 users simultaneously share their screen, the other share was not stopped.
  • Improved Exchange connector performance with missing timeouts:
  • Improved data processing of list elements to improve speed and performance of the pascom apps.
  • Fixed issue with internal calls which in some cases saw the phone symbol belonging to the desired contact being grey and therefore not reachable.
  • Reworked the pascom SIP Provider database. Only cloud compatible SIP Trunk provider templates are listed.
  • Patched OpenSSL security vulnerability which could cause an excessive CPU load on the server.
  • Calls via the pascom Trunk to invalid phone numbers now playback the correct prompt (“The number you have dialed has not been recognised”).