pascom Cloud

Important Changes

• Bash script function in the recording system removed.
• The CID name and CID number input fields have been removed from incoming call rules.
• Uploaded firmware files are lost - With pascom cloud phone system update, the stored firmware files are automatically deleted.

Known Issues

• Currently, no known issues

Cloud Release 07.03.2023

• Deleting user-defined prompts is again possible.
• Fixed QueueMetric integration error that resulted in agents being unable to log in to queues after a restart.
• Improved performance of REST API requests.
• Added support for 3rd party SIP provider T-M-Net.
• Fixed display error relating to a very high number of endpoints in the device list.
• Microsoft Teams integration - added new Client Profile trigger and Microsoft 365 status connector. The Microsoft 365 connector setup guide can be found here.
• Fixed erroneous behaviour of call recording via variables.
• Repaired details display for when searching the telephone book via LDAP on a Gigaset endpoint.
• Added support for 3rd party SIP provider TeleData.

Cloud Release 30.01.2023

• After each update of the Cloud Telephone System, the call number display for outgoing calls was changed. This no longer happens.
• DTMF input improved. Increased duration of signalling to allow more time when entering longer PINs.
• Fixed bug where sharing a Grafana snapshot was not possible due to lack of permission.
• Added Mnet as a supported provider for cloud phone systems.
• Made improvements to the Opus audio codec, for better performance.
• Fixed a bug where external calls to a voicemail box were dropped after a few seconds.
• Recording and voicemail size increased to 25MB.
• Fixed problem with calls to the finanzamt via the pascom trunk.
• Fixed bug where pascom web client lost connection to conference after a certain time.

Cloud Release 23.01.2023

• Fixed issue where voicemail box email notifications did not contain the callers telephone number.
• Resolved problem with external webmeeting participants, where the 1st participant via telephone was kicked out of the meeting when the 2nd participant via telephone joined.
• Fixed issue where in certain scenarios, an unknown ghost caller could not be removed from the queue.

Cloud Release 05.12.2022

• Supervisors now have correct access to call recordings of agents from teams. Read more.
• Provider template for SGA SIP trunk implemented.
• Fixed bug where a conference was opened when transfering a caller to a colleague.
• Fixed wrong phone number displayed on blind transfers to hardware phones.
• Implemented server side client profiles in the Admin WebUI. Read more.

Cloud Release 18.10.2022

• When unpairing mobile devices, the mobile number is correctly deleted / cleaned.
• When logging on to workplaces via a desk phone, the PIN is no longer announced loudly.
• Snom DECT M400 support implemented (Single cell only).
• Display of the end device status implemented again in the end device list. The status of the endpoints does not refresh automatically! For a status refresh there is now a new button in the end device list.
• Microsoft 365 Connector for contacts implemented.
• Changed automation settings of connectors to presets. More information can be found here.
• Improved syntax of special characters during connector import to avoid JSON errors.

Cloud Release 26.09.2022

• Fixed an issue where users could not be deleted due to a profile.personal role error.
• LDAPS limited to TLS 1.2 and higher.
• Fixed a problem with broken provisioning URLs.

Cloud Release 05.09.2022

• Users can set up call forwarding to their own voicemail box again, without needing to be assigned the redirect.group user role.
• Fixed Grafana Analytics display error which caused caller display names to be displayed as numbers.
• Updated the HFO trunk template to become Gamma trunk template.
• Added Trigger function for client profiles.
• Grafana Analytics Performance update. (Note, please refer to known issues).
• Multiple authentication servers can now be set in the Active Directory Connector. Learn more.
• Added Mitel LDAPS support with firmware 8.3.
• Fixed unexpected disconnections during calls in conferences.

Cloud Release 03.08.2022

• DND Profile works properly again and now activates all devices when leaving the profile.
• Improved Plusnet provider template with regards to redirects.
• Improved speed of the telephone book connector for imports with many labels.
• The invitation e-mail shows the correct user as sender instead of showing “Administrator”.
• Fixed the bug whereby the same REST API credentials existed on multiple productive instances.
• Improved reliability of Call Distributor Dialplan loop detection.
• Fixed firmware file upload function.
• Trunks that have not successfully registered with a provider over a period of 3 days will be automatically deactivated.
• Increased PHP Timeout for Exchange imports.
• The Reboot Function to restart the phone system is now found under the menu Appliance > Reboot.
• Added more phone number filters and attributes to the phone book search via LDAP.
• Resolved incorrect call duration being displayed in the CDR files in relation to Attended Transfers.

Cloud Release 04.07.2022

• Fair Flat is available for pascom ONE and can be booked via the mypascom portal.

Cloud Release 20.06.2022

• SIP TLS 1.0 and SIP TLS 1.1 have been disabled. For more information, click here.

Cloud Release 08.06.2022

• Fixed error while performing an outgoing call via Snom DECT, in connection with a M700 handset.
• Devices per user limited to 5 concurrent endpoints.
• Device prio during call setup via TAPI interface improved.
• In the device list, manufacturer and model information has been added to the provisioned endpoint.
• Removed status lights in Admin UI from various lists (e.g. users, devices etc).
• Shell escape function removed from Asterisk Remote CLI.
• Astersik update to version 16.25.3.
• DTMF remote control for Yealink phones implemented.
• The originating number can now be set in the basic settings of the pascom trunk. This additionally serves as a fallback for call number signaling for providers that do not accept CLIP no screening.
• pascom Client Profiles implemented, which link a users presence status with actions. More information can be found in the Userhandbook.

Cloud Release 16.05.2022

• Fixed a status error of extension switches.
• Support for Yealink W70B DECT systems implemented.
• Skill Based Routing now works reliably in the cloud again.
• Ringback tone generation fixed for certain constellations with HFO Provider Template.
• Memory usage when applying telephony configuration improved.
• Swagger API UI removed from the admin UI.
• Fixed a bug, when provisioning gateways over IPv6.
• REST API can now be used to dial with a mobile (softphone).

Cloud Release 13.04.2022

• MOH playlists have a new feature for streaming services. A streaming URL can be set as source.
• Outgoing phone calls via TAPI with a SNOM phone, now dial out directly again.

Cloud Release 05.04.2022

• Repaired Screen Sharing issue when 2 users simultaneously share their screen, the other share was not stopped.
• Improved Exchange connector performance with missing timeouts:
• Improved data processing of list elements to improve speed and performance of the pascom apps.
• Fixed issue with internal calls which in some cases saw the phone symbol belonging to the desired contact being grey and therefore not reachable.
• Reworked the pascom SIP Provider database. Only cloud compatible SIP Trunk provider templates are listed.
• Patched OpenSSL security vulnerability which could cause an excessive CPU load on the server.
• Calls via the pascom Trunk to invalid phone numbers now playback the correct prompt (“The number you have dialed has not been recognised”).