Documentation
pascom Product Documentation and Release Notes
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Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
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Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
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How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Create and manage a Web Conference
+ Cloud and Self HostedThis User Handbook explains how to use the pascom Web Conference Feature.
pascom Training Video
Licensing
In order to use the pascom WebRTC Client, a concurrent user license is required for each external participant. Therefore, make sure that there are sufficient licenses available before starting a web conference.
If you would like to find out more about our flexible concurrent user license model or upgrade your existing licenses, please contact our sales department. Further information can be found on our pricing license description page.
Overview
The pascom Web Client has been design to enable quick, easy and professional audio and video conferences accessible to external participants. Thanks to WebRTC technology the pascom Web Client provides your employees and customers with the ability to participate in web conferences and presentations from anywhere. The concept is easy to understand, simply make your existing pascom Team Messaging Groups externally accessible and invite your customers, business partners etc. to join your online meetings.
What’s required?
- pascom Desktop or Mobile Client
- pascom Team Messaging Group
- A Moderator
- External participants
pascom Groups
Groups in pascom provide an excellent Team Collaboration tool where you can quickly and dynamically create a place for people to communicate and collaborate with one another. pascom groups can be used for a wide variety of purposes, such as projects, presentations and conferences. Imagine pascom groups like virtual conference rooms.
Create a pascom Group
First you will need a pascom group. Create a new group using the following Tutorial. Tip: There are no limitations on how many groups you can create, so you can add as many groups as you like / require on the pascom system.
Make pascom Groups Public
In order to provide external participants access to a group, the group must be made public. Click the info symbol within the group which will take you to the administration settings. Switch the Allow guests button to on in order to make the group “public”. This “public” status will also be displayed respective group’s entry in the contact list.
A dial-in number, PIN and URL for the pascom WebRTC web client access will now be generated and displayed.
Fields | Description |
---|---|
Dial-in-Number | Participants can access the conference by phone using the pascom Web Client’s dial-in number. |
PIN | The PIN is required to participate in the conference using the dial-in number. |
URL | Link to the pascom Web Client to access the group web meeting. |
Copy Invitation to Clipboard | Copy all details to the clipboard for sharing all access information with the intended participants. |
As soon as a group is public, external participants can log in to the group using the dial-in / access data. But don’t panic, only moderators can actually start web conferences.
The Moderator
Internal users of the pascom system are referred as moderators. Every internal user who participates in a public conference is also a moderator. If a moderator dials into a public conference, the conference will automatically start for all externally logged in participants. If the last moderator leaves a public conference, the conference will then be set to hold. As soon as external participants log into a conference and wait for the conference to start, you will see this in the contact list for the relevant group as the group will turn green.
Several internal users can also participate in a web conference, all of them acting as moderators. For example, when holding a presentation you can let other moderator users answer questions in the chat at the same time.
Start a Conference
As soon as you are ready to start the web conference, join the group by dialing in by clicking the green phone symbol.
Manage a Conference
As a moderator, you have full control over the conference. In the call area you can see all participants in the conference and can interact with them. You still have all the phone and video tools you need to give great online meetings or presentations.
You can still use your pascom chat tools to chat with all participants and manage settings for the group.
Remove Participants
You can remove individual participants from a conference using the group info symbol. Simply click on the rubbish bin symbol next to the participant you want to remove and the conference will then end for this participant.
Ending a Conference
With the pascom desktop client of mobile app, there are a number of options for ending a conference. In the content or call area, press the red phone symbol to leave the conference.
This will not completely end the web conference, but rather places it on hold. External participants will be directed to a waiting screen. So after a short break, you will be able to restart the web conference again.