How to setup time schedules, calendars and extension switches for managing business hours, public and company holidays.
How to import and use custom prompts and music on hold in teams, IVRs and actions.
Interactive Voice Response (IVR) menus are used to steer and direct callers through option menus to enhance call routing and customer service.
Skills Based Routing is an advanced routing strategy that routes calls to contact center agents who are best qualified to fulfill the incoming callers requirements.
Configure pascom VoIP phone system Call Distribution actions for professional call routing