Setting up tomedo® Integration

Telephony from tomedo® is configured in the pascom app. To do this, go to the App Settings and click on Actions.

Setting up New Actions

Three actions are required for the tomedo® integration. A separate action is required for each event type (incoming / connected / hangup).

1. Action | incoming
2. Action | connected
3. Action | hangup

1. Click on Add Action to create a new action. Select the action type Add App Action.

Action for Incoming Calls

1. Name: - Assign a name for the action, e.g. incoming.
2. App Path: - Set the path to /usr/bin/curl.
3. App Parameter: - Set the URL for the parameters http://localhost:9090/incoming/${number}.
4. Automatically Execute Action: - Enable all Call Types.
5. Call Direction: - Incoming and outgoing = Both.
6. Event: - On Ringing.

Action for Active / Answered Call

1. Name: - Assign a name for the action, e.g. connected.
2. App Path: - Set the path to /usr/bin/curl.
3. App Parameter: - Set the URL for the parameters http://localhost:9090/connected/${number}.
4. Automatically Execute Action: - Enable all Call Types.
5. Call Direction: - Incoming and outgoing = Both.
6. Event: - On Answer.

Action for Hangup

1. Name: - Assign a name for the action = hangup.
2. App Path: - Set the path = /usr/bin/curl.
3. App Parameter: - Set the URL for the parameters = http://localhost:9090/hangup/${number}.
4. Automatically Execute Action: - Enable all Call Types.
5. Call Direction: - Incoming and outgoing = Both.
6. Event: - On Hangup.

Setup in tomedo®

The three actions must be set identically in tomedo® and pascom in pairs. All three event switches (internal, external and team) must be activated for all three actions.

To do this, go to the Settings under Workplace and select Phone. There you set the Telephone Connection to AppleScript + URL Pattern.

Create your own category for the patient file entry as in our example TEL.

Activate the setting Always make outgoing calls via AppleScript

Now set the URL patterns in the same way as the pascom app actions. These must be identical.

For outgoing telephony, tomedo® still needs an AppleScript that generates a URL call with the schema callto:, to which the pascom app then reacts and establishes an outgoing call.

AppleScript

set tel to "xxx"
set telOhneSpace to do shell script "echo " & quoted form of tel & " | sed -e 's/ //g'"
set theScript to "open tel:" & telOhneSpace
do shell script theScript  

Faxing from tomedo®

The pascom phone system enables fax documents to be sent directly from tomedo®. For this purpose, the fax integration uses the pascom REST interface.

Setting up tomedo® Fax Integration

The fax settings in tomedo® can be found in the settings under Letter/Fax/Tel and must be switched to pascom here.

Store URL

For faxing, tomedo® needs a URL that controls the pascom API.

1. The URL is identical to the address to reach your pascom phone system.
   Example:

Store REST - Username and Password

For the connection to the pascom API you need the REST password and the username.

To find the REST password, first log in to the pascom Admin UI and click on Information > Developer in the menu. There you will find a button Show REST credentials.

Store Email Address

If you want to receive a fax report of your sent faxes by email, store an email address as shown in the following image.

Testing the tomedo® Fax Integration

If you have stored all the necessary data, you can try out the fax integration using the Test button.

Using tomedo® together with pascom

To fully utilize the tomedo®-pascom integration, especially the automatic opening of the patient file for an incoming call and the correct resolution of the phone number with the patient’s name, it is essential that the call panel in tomedo® is open.

The call panel serves as a bridge between tomedo® and the pascom telephone system. It displays information about incoming and outgoing calls and lists past calls. Only when this panel is active can tomedo® match the incoming phone number with the contact data stored in the patient details (phone, business, mobile, and fax) and open the corresponding patient file. Otherwise, only an entry will be created in the file.

You open the call panel in tomedo® via the menu Panel → Calls.