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Search, Smart Filters, and Notifications

Everything you need to know about notifications, the search function, and smart filters in the pascom app.

27. Jan. 2026

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1. Using the Search Function

To navigate more efficiently within the pascom app, the search function provides a powerful tool.

Click on the in the menu bar or use the dynamic content window (when all other windows are closed).

Enter your search term.

The search field in the pascom app.

1.1 Search Results

Results are clearly categorized into tabs. In the “All” tab, you will see a summary of contacts, phonebook entries, chats, and the journal.

Click on the corresponding tab (e.g., “Contacts” or “Chat”) to filter the results.

Select the desired entry to directly start an action (call, chat).

Categorized search results in the pascom app.

1.2 Intelligent Search

The search is intelligent: you don’t need to know the full name. Entering word fragments or the initials of the first and last name is often sufficient (e.g., “ma mu” for “Max Mustermann”).

The intelligent search completes entries automatically.

2. Search in the Dialpad

Searching in the dialpad is a huge convenience in daily work – especially when things need to go fast.

Open the dialpad (phone icon).

Enter a name, an extension, or a phone number.

The pascom app suggests matching entries directly.

This is particularly helpful for quickly finding a colleague to transfer a call to during an active conversation.

Direct search for contacts within the dialpad.

3. Smart Filters in the Contact List

Smart filters help you maintain an overview of your contact list and hide unimportant information.

Click on the next to the contact list search bar.

Select a category (e.g., “Available” or “Unread messages").

The contact list now only shows entries that meet this criterion.

Applying smart filters in the contact list.

4. Notifications (Pop-ups)

Notifications inform you about events in real-time. They often provide interactive ways to react immediately.

Notification	Description
	Outgoing call: Shows the current connection being established. You can hang up using the red phone icon.
	Incoming call: Informs you about a call. You can accept it (green) or reject it (red).
	Active conversation: Shows the duration. Options: Hold (pause) or Hang up (red).
	Missed call: Allows for a quick callback by clicking the green phone icon.
	New message: Displays a preview of the chat message and allows for a direct reply.

5. pascom What’s New Product Updates

In the search window, you will find a bell icon that you can click to view current product updates. Once the bell icon lights up in the red pascom color, new updates are available.

Display of pascom What’s New product updates in the search window.

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