pascom Cloud Phone System Documentation and Release Notes

Manage server side client profiles for users


Client profiles allow you to customize the pascom client to your way of working. Each user can create and manage his own profiles in the pascom client. At the same time, server-side client profiles can be defined for all users. How the administration of server-side client profiles works is explained in the following sections.

In order for users to use the Client Profiles and set up their own profiles, the profile.personal user role is required.


The server-side client profiles can be found under > . Here, by default, 2 global client profiles are already set up. The profile “Available” and “DND”. You can use these profiles but also set up your own profiles. In the field “Assignment” you can see that these are System profiles.

Client Profile overview

What do these 2 profiles do?

The “Available” profile activates all endpoints assigned to the user. The “DND” profile deactivates all endpoints assigned to the user. Thus, by default, there are 2 global profiles that control reachability.

Set up client profiles on the server side

Base Settings

Click in the overview of the profiles. In the upper area set the basic settings of the profile.

Client Profile Base Settings

Setting Description
Profile Name Name of the profile
Color Color of the icon used
Icon The icon visualizes the profile in the presence status
Icon visibility Enable / disable the visibility of the profile icon
Sticky Profile Enable / Disable - This allows the profile not to be overridden by triggers.
Roles Activates the profile for a role. By default the role “All “

Set a trigger

With triggers you can define whether the profile should be activated / deactivated automatically. Triggers can control your profile fully automatically.

Trigger - Timing

With the time control you can set a time automation of the client profile.

Client Profile Trigger - Timed

In the Time item, you specify a time at which the profile is triggered. In addition, you can also set up a repeat on certain weekdays, for example.

Trigger - Microsoft Teams Meeting

The Microsoft Teams Meeting Trigger automatically detects when you start a phone call or video conference via Microsoft Teams and then switches to a profile e.g. Teams Meeting.

The synchronization usually takes between 05 and 10 seconds until the presence status in the pascom client switches.

For this purpose, Microsoft provides a list of expected waiting times, in which the average response times are stored. You can find the list here.

You should pin (sticky profile) a profile with the Mircosoft Teams Meeting trigger so that it cannot be automatically overridden by other profiles during a Teams meeting.

After a Teams meeting, the presence status automatically jumps back to the previously used profile.

MS Teams Trigger

Set up actions

Actions are the elementary building blocks of the client profiles. Here you define how the pascom client should behave when changing profiles. A distinction is made between actions that are triggered when entering / activating and when leaving / deactivating.

Think about what you want to achieve with the server-side client profile so that profile changes are coherent and make sense to your users.

Client Profile Actions

Aktion Beschreibung
Change FollowMe Settings Changes the device setting of a user
Set GSM Mode Activates / Deactivates the GSM Mode
Team Login Logs the user into a team
Team Logout Logs the user out of a team
Team Pause Pauses a user in a team
Team Unpause Cancels the pause of a user in a team
Set Workplace Sets a workplace to the user
Unset Workplace Removes a workplace from the user
Set redirect number Sets a redirection
Unset redirection Cancels a redirection

Chain actions

The real strength of a Client Profile lies in the chaining of actions. You can chain multiple actions in a profile according to your preferences, making the Client Profile a powerful UC tool. The following applies here: Actions are processed chronologically from top to bottom. You can chain as many actions together as you need.

Client Profile Actionchain

Of course, action chains work when entering and leaving a profile.

Save and provide actions

After clicking you will find your new profile in the profile overview. By the “Assignment” you can see that it is a profile from an Admin. The server-side client profiles are directly available after saving and can be used.

Client Profile saved

Delete client profiles on server side

You can easily delete server-side client profiles. Highlight your client profile and click .

Client Profile löschen

The 2 server-side profiles, which are present by default, cannot be removed / deleted.