Subscription Downgrades

+ Cloud and Self Hosted

In order to downgrade a subscription, the following steps are necessary

General Information

It is possible to downgrade your subscription at anytime.

As pascom annual subscriptions are invoiced yearly as advanced payments and pascom does not issue a credit note for the remaining term, it is recommended to perform the downgrade at the end of the subscription year.

pascom has waived the minimum cancellation period. Therefore, it is possible to perform a downgrade even on a day shortly before the end of the current annual subscription period.

Cloud Subscription Downgrades

1
Create Backup

Log into your phone system and create a backup under > .

After a successfully performed dbackup, a download link will appear in the database backup screen.

Now download the backup to your computer.

Under no circumstances should you proceed WITHOUT A BACKUP. Your data will be permanently deleted after cancelling the subscription!

2
Cancel Current Subscription

Log in to https://my.pascom.net and open the corresponding subscription under and click the button.

Take note of your instance name! (Name after the number in square brackets)

Within the details area, click .

Select the option the Option . Only by following this process can you immediately re-use the name of your instance for a new subscription.

3
Create New Subscription

Within https://my.pascom.net, now create a new cloud description of your choice and enter the previously noted instance name.

4
Restore Backup

Follow the Setup Assistant until you see the Perform Setup Using a Backup option. Select Yes and restore the backup you created in step 1.

5
(Optional) Restart Endpoints

After a few minutes, your endpoints (e.g. desktop VoIP phones) will automatically register on your instance. In order to speed up this process, you can also restart all endpoints by disconnecting and reconnecting them to their power supply.

On-premise Subscription Downgrades

1
Cancel Current Subscription

Log in to https://my.pascom.net and open the corresponding subscription under and click the button.

Take note of your instance name! (Name after the number in square brackets)

Within the details area, click .

Select the option the Option .

2
Create New Subscription

Within https://my.pascom.net, now create a new Onsite description of your choice and enter the previously noted instance name.

3
Pair System with New Subscription

Log in to your pascom server Management UI (e.g. https://192.168.0.1:8443) and pair the new subscription with the server under > .