Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Door Bell usage
- Extension Switch usage
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Trunk Templates
+ Cloud and Self HostedShould your SIP trunk not be listed, please use the “Generic SIP Trunk” template. Should you have questions regarding officially not supported trunks, please refer to our Forum.
pascom Supported Trunk Templates
The following trunk templates are supported by the pascom support team. In order to benefit from this support, a pascom Premium subscription is required.
Find out more about pascom maintained provider templates.
| Template / Provider | Available in | Product(s) | On-premise | Cloud | pascom maintained |
|---|---|---|---|---|---|
| AVM Gateway | - | FRITZ!Box | Can perform local SIP trunk termination. |
Can perform local SIP trunk termination. A direct connection to the box e.g. via VPN is required. |
|
| beroNet Gateway | - | BeroBox | Can perform the termination of all analog and ISDN primary rate interface trunks. |
Can perform the termination of all analog and ISDN / Primary Rate Interface (PRI) trunks. |
|
| Deutsche Telefon | DE | SIP TK-Anlagenanschluss | |||
| Easybell | DE | Business | Due to provider-side blacklisting, short interruptions may occur. |
||
| HFO Telekom | DE | All | |||
| M-Net | DE (Regional) | SIP Trunk | Is currently not supported. |
||
| Magenta.at (formerly UPC) | AT | SIP Trunk | Is currently not supported. |
||
| NetCologne | DE | Sip Trunk | |||
| Peoplefone | CH, DE, AT, PL, LT | Alle | |||
| Plusnet (QSC) | DE | Ipfonie extended connect | |||
| R-Kom | DE (Regional) | VoipTrunk, Glasfaser Ostbayern |
When migrating a local trunk to the pascom cloud, it is first necessary to coordinate with the R-Kom sales team. |
||
| Sipcall | CH | SIP Trunk | |||
| Sipgate | DE | Basic, Trunking, Team | |||
| Telekom | DE | Individual Numbers (tel.t-online.de) | Should several numbers from varying locations are consolidated together, then the trunks for satellite locations will no longer be suitable for making emergency calls. This is because the location to which the connection is registered will always be transmitted to the emergency services control centre. |
This trunk is not suitable for emergency calls when deployed in a cloud environment, as the physical location where the connection is registered will be transmitted to the emergency services control centre. |
|
| Telekom | DE | DeutschlandLAN SIP Trunk | Should several numbers from varying locations are consolidated together and a Telekom VDSL/FTTH access is used (exactly this product of Telekom), then the trunks for satellite locations will no longer be suitable for making emergency calls. This is because the location to which the connection is registered will always be transmitted to the emergency services control centre. |
||
| Telekom | DE | Company Flex BETA | |||
| Vodafone | DE, UK, IR, CZ, IT, SP, PT, … complete list | Vodafone NGN Trunk | As Vodafone does not use registrations, a custom configuration is necessary. To the configuration |
Is currently not supported. |
|
| Wilhelm.tel | DE | wtSIPfon | Is currently not supported. |
Partner Supported Templates
The following trunk templates are exclusively supported by the below named partners. Should you have any questions or issues relating to these trunks or the template, please contact the corresponding pascom partner directly.
| Template / Provider | Contact | pascom maintained |
|---|---|---|
| Bergnet | CSP Partner Bergnet GmbH | |
| Seabix | CSP Partner Seabix AG |
Community Maintained Templates
The following trunk templates are maintained and tested by active users within the pascom forum community. As these templates are not supported directly by pascom, please refer to our Community Forum should you have any questions.
| Template / Provider |
|---|
| 500 Ltd, SIP Trunk Plus |
| amplus |
| colt |
| comingolstadt Business |
| envia TEL |
| equada |
| EWE |
| flowroute |
| Gradwell |
| inexio |
| IP Austria |
| Netcom Kassel |
| netplanet |
| Nexbridge |
| SBB |
| SIP Trunk Plus |
| Tele2 |
| TeleData |
| TelemaxX |
| T-M-Net Trunk |
| Toplink Xpress SIP Trunk |
| voipGATE Business |