Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Extension Switch usage
- Intercom User Gudie
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
Quick Start
Server Setup
- Using pascom.cloud
- pascom Appliance
- pascom Virtual IP PBX
- Amazon Web Services (AWS)
- pascom Cloud Service Provider (CSP)
- pascom Server Update, Backup and Restore
- Server Management Interface
- Server CLI (TUI) Interface
- Port Overview | Firewall Configuration
- pascom Server Structure
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Calling with the pascom Mobile App
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Mobile App Advanced Settings
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
User Management
- Users and Locations
- Add Users
- Import Users via XLSX
- Roles
pascom ONE
- pascom ONE Trail
- pascom ONE Subscription
- pascom ONE Trunking
- pascom ONE Porting
Telephone Book
- Telephone Book Management
Web Conference User Guide
- Create and manage a Web Conference
- Participate in a Web Conference via the Web Client
Connector Import
- Users from CSV-File
- Users from LDAP Directory
- Users from Microsoft Active Directory
- Users from Azure Active Directory (aadds)
- Users from Univention (UCS)
- Contacts from CSV-File
- Contacts from LDAP Directory
- Contacts from Microsoft Active Directory
- Contacts from Microsoft Exchange
- Variables Assignment
- Structure Examples
- Automation
Team Management
- Teams Concept
- Add Teams
- Team Members
Client Administration
- Desktop Client Installation
- Desktop Client Multi-User Usage
- Desktop UC Client Update
- Mobile Client Installation
- Mobile Hub Setup
- Web Client Configuration
- Show call participants in contact list
- TAPI Client Installation
- Manage Log-Files
Endpoints
- Generic Doorbell
- Generic SIP Endpoints
- Grandstream Desktop Phones
- Snom Desktop Phones
- Yealink Desktop Phones
- Gigaset IP DECT System
- Mitel DECT Systems
- Snom DECT System
- Yealink DECT System
- Snom Conferencing System
- Line Key Configuration (Global)
Gateway Configuration
- pascom VPN Connector
- beroNet Gateways (Box) Setup
- beroNet PCIe Card Setup
- Grandstream HTXXX and GXW42XX
Trunks
- Trunk Templates
- Basic Settings
- Account Settings
- Call Rules
- Emergency Calls
- Outbound Proxy usage
Trunk Templates
- Deutsche Telekom Company Flex
- Deutsche Telekom Multipoint Connection
- Deutsche Telekom SIP Trunk
- Easybell
- HFO Telecom
- NetCologne
- Peoplefone
- Plusnet
- R-Kom
- Sipcall
- Sipgate
- Vodafone NGN
- Wilhelm.tel
- Fritz!Box as Trunk
Automatic Call Distribution
- Call Distribution with Labels
- Business Hours, Public Holiday and Calendars
- Custom Prompts and Music on Hold
- IVR Menus
- Skill Based Routing
- Call Distribution using Actions
Modules
- pascom Analytics
- Customised pascom Analytics
- Fax Server
- Conference Rooms
- Call Recording System
- DATEV Integration
- QueueMetrics Integration
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- Use pascom Client via Proxy Server
- tomedo® Integration setup
Support & Release Notes
- pascom Client
- pascom Server 19
- pascom Server 18
- pascom Server 17
- pascom TAPI
- Deprecations
- Download Archive
REST API

Trunk Templates

+ Cloud and Self Hosted

Should your SIP trunk not be listed, please use the “Generic SIP Trunk” template. Should you have questions regarding officially not supported trunks, please refer to our Forum.

pascom Supported Trunk Templates

The following trunk templates are supported by the pascom support team. In order to benefit from this support, a pascom Premium subscription is required.

Find out more about pascom maintained provider templates.

Template / Provider	Available in	Product(s)	On-premise	Cloud
AVM Gateway	-	FRITZ!Box	_{Can perform local SIP trunk termination.}	_{Can perform local SIP trunk termination. A direct connection to the box e.g. via VPN is required.}
beroNet Gateway	-	BeroBox	_{Can perform the termination of all analog and ISDN primary rate interface trunks.}	_{Can perform the termination of all analog and ISDN / Primary Rate Interface (PRI) trunks.}
Deutsche Telefon	DE	SIP TK-Anlagenanschluss
Easybell	DE	Business		_{Due to provider-side blacklisting, short interruptions may occur.}
HFO Telekom	DE	All
M-Net	DE (Regional)	SIP Trunk		_{Is currently not supported.}
Magenta.at (formerly UPC)	AT	SIP Trunk		_{Is currently not supported.}
NetCologne	DE	Sip Trunk
Peoplefone	CH, DE, AT, PL, LT	Alle
Plusnet (QSC)	DE	Ipfonie extended connect
R-Kom	DE (Regional)	VoipTrunk, Glasfaser Ostbayern		_{When migrating a local trunk to the pascom cloud, it is first necessary to coordinate with the R-Kom sales team.}
Sipcall	CH	SIP Trunk
Sipgate	DE	Basic, Trunking, Team
Telekom	DE	Individual Numbers (tel.t-online.de)	_{Should several numbers from varying locations are consolidated together, then the trunks for satellite locations will no longer be suitable for making emergency calls. This is because the location to which the connection is registered will always be transmitted to the emergency services control centre.}	_{This trunk is not suitable for emergency calls when deployed in a cloud environment, as the physical location where the connection is registered will be transmitted to the emergency services control centre.}
Telekom	DE	DeutschlandLAN SIP Trunk	_{Should several numbers from varying locations are consolidated together and a Telekom VDSL/FTTH access is used (exactly this product of Telekom), then the trunks for satellite locations will no longer be suitable for making emergency calls. This is because the location to which the connection is registered will always be transmitted to the emergency services control centre.}
Telekom	DE	Company Flex
Vodafone	DE, UK, IR, CZ, IT, SP, PT, … complete list	Vodafone NGN Trunk	_{As Vodafone does not use registrations, a custom configuration is necessary. To the configuration}	_{Is currently not supported.}
Wilhelm.tel	DE	wtSIPfon		_{Is currently not supported.}

Partner Supported Templates

The following trunk templates are exclusively supported by the below named partners. Should you have any questions or issues relating to these trunks or the template, please contact the corresponding pascom partner directly.

Template / Provider	Contact	pascom maintained
Bergnet	CSP Partner Bergnet GmbH
Seabix	CSP Partner Seabix AG

Community Maintained Templates

The following trunk templates are maintained and tested by active users within the pascom forum community. As these templates are not supported directly by pascom, please refer to our Community Forum should you have any questions.

Template / Provider
500 Ltd, SIP Trunk Plus
amplus
colt
comingolstadt Business
envia TEL
equada
EWE
flowroute
Gradwell
inexio
IP Austria
Netcom Kassel
netplanet
Nexbridge
SBB
SIP Trunk Plus
Tele2
TeleData
TelemaxX
T-M-Net Trunk
Toplink Xpress SIP Trunk
voipGATE Business

Updated on 30 Jul 2021