Analytics

Learn how to create evaluations, reports, and voice recordings.

Gain real-time insight call statistics for evaluating Queues (Teams) and associated User performance.

After you have familiarized yourself with the basics of pascom Analytics you can use this chapter to learn here how you to make your own adjustments.

HowTo record calls as a contractual quality and control tool or for training tool.

QueueMetrics is a Call Center Queue (Teams) Analytics software.