Manage Log-Files

Prepare the pascom Client

To get detailed support information from the pascom client in the log file, Debug Mode must be enabled in the Advanced Settings. This option sets the logging of information about the client to “Verbose “, which makes the log file more extensive.

Important: That the log file is written daily, it must be saved via the button Save support info.

Download log-files via admin UI

First go to User > User list in the WebUI of your pascom telephone system to get an overview of all users. Select the desired user and click on Action > Show client logs.

In the following window you will get a list about all log files of the user and you can save them with a click on Download.