Manage Log-Files

Learn how to manage client log files of individual users through the admin interface.

Prepare the pascom Client

To get detailed support information from the pascom client in the log file, Debug Mode must be enabled in the Advanced Settings. This option sets the logging of information about the client to “Verbose “, which makes the log file more extensive.

Important: That the log file is written daily, it must be saved via the button .

pascom Client Debug Mode

Download log-files via admin UI

First go to > in the WebUI of your pascom telephone system to get an overview of all users. Select the desired user and click on > .

Show Client logs at the Server

In the following window you will get a list about all log files of the user and you can save them with a click on .

Download client logs at the server

Read log files with command line parameter

If the pascom client is started with the command line parameter –logcat, all data in the log database will be output and stored in the user directory in log.db.

./pascom_Client --logcat // log.db from userDir is taken

However, it is also possible to open log data from another user directory by specifying a path to the –logcat command. An example of this would be opening log data from mobile clients.

./pascom_Client --logcat "C:/path/to/log.db"

Updated on 13 July 2023