Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Mobile Client Installation
+ Cloud and Self HostedHow to install the pascom mobile clients via the App and Play Store and pair the app using the QR Code from the pascom Server.
Android Installation
System Requirements Android 6.0 or higher.
The latest pascom mobile VoIP app can be directly installed on your Android smartphone via the Google Playstore.
iOS Installation
System Requirements iOS 12.0 (64bit) or higher.
The latest pascom mobile VoIP app can be directly installed on your Apple smartphone via the Apple Appstore.
Add Mobile Device on the Server (optional)
When you add a new user, a mobile telephone will automatically added for this user. However, should you have selected Has mobile phone No when adding the user, or you have deleted the device or the user has multiple mobile phones, you will need to add the phone before the pairing process.
To add a mobile phone, proceed as follows:
- Log into the pascom server web UI
- Add a new device under:
Devices>Device list>Add> Via Mobile Hub: integrated mobile phone - (Optional) Enter the user’s mobile phone number in international format (e.g. 0049172123123). This is only required when you wish to the use the Mobile Hub GSm Fallback function. If you leave the number empty, it can also be added during the mobile app pairing process.
- Assign the device to the user under the
Assignmenttab. - Save and apply the job which has appeared in the job box.
Pair the Mobile Client with the pascom Server
There are two options for pairing the pascom mobile app with the pascom server:
Pairing via the pascom Server
Should you choose to, as an administrator, you can perform the pairing process for your users directly via the pascom server web UI:
- Log into the pascom server web UI
- Under
Devices>Device listselect the desired mobile device - Click on
Editand thenPair - Start the mobile app on the to be paired smart device and press
Start - Using the app, scan the QR code
- (Optional) If you want to use the mobile hub GSM fall back option, enter the user’s mobile phone number or confirm that a number was already added when the device was added.
Pairing via the pascom Desktop Client
Alternatively, your user can pair the devices themselves via the pascom Desktop Client. Further details can be found in the Mobile Client User Guide