Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Extension Switch usage
- Intercom User Gudie
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
Quick Start
Server Setup
- Using pascom.cloud
- pascom Appliance
- pascom Virtual IP PBX
- Amazon Web Services (AWS)
- pascom Cloud Service Provider (CSP)
- pascom Server Update, Backup and Restore
- Server Management Interface
- Server CLI (TUI) Interface
- Port Overview | Firewall Configuration
- pascom Server Structure
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Calling with the pascom Mobile App
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Mobile App Advanced Settings
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
User Management
- Users and Locations
- Add Users
- Import Users via XLSX
- Roles
pascom ONE
- pascom ONE Trail
- pascom ONE Subscription
- pascom ONE Trunking
- pascom ONE Porting
Telephone Book
- Telephone Book Management
Web Conference User Guide
- Create and manage a Web Conference
- Participate in a Web Conference via the Web Client
Connector Import
- Users from CSV-File
- Users from LDAP Directory
- Users from Microsoft Active Directory
- Users from Azure Active Directory (aadds)
- Users from Univention (UCS)
- Contacts from CSV-File
- Contacts from LDAP Directory
- Contacts from Microsoft Active Directory
- Contacts from Microsoft Exchange
- Variables Assignment
- Structure Examples
- Automation
Team Management
- Teams Concept
- Add Teams
- Team Members
Client Administration
- Desktop Client Installation
- Desktop Client Multi-User Usage
- Desktop UC Client Update
- Mobile Client Installation
- Mobile Hub Setup
- Web Client Configuration
- Show call participants in contact list
- TAPI Client Installation
- Manage Log-Files
Endpoints
- Generic Doorbell
- Generic SIP Endpoints
- Grandstream Desktop Phones
- Snom Desktop Phones
- Yealink Desktop Phones
- Gigaset IP DECT System
- Mitel DECT Systems
- Snom DECT System
- Yealink DECT System
- Snom Conferencing System
- Line Key Configuration (Global)
Gateway Configuration
- pascom VPN Connector
- beroNet Gateways (Box) Setup
- beroNet PCIe Card Setup
- Grandstream HTXXX and GXW42XX
Trunks
- Trunk Templates
- Basic Settings
- Account Settings
- Call Rules
- Emergency Calls
- Outbound Proxy usage
Trunk Templates
- Deutsche Telekom Company Flex
- Deutsche Telekom Multipoint Connection
- Deutsche Telekom SIP Trunk
- Easybell
- HFO Telecom
- NetCologne
- Peoplefone
- Plusnet
- R-Kom
- Sipcall
- Sipgate
- Vodafone NGN
- Wilhelm.tel
- Fritz!Box as Trunk
Automatic Call Distribution
- Call Distribution with Labels
- Business Hours, Public Holiday and Calendars
- Custom Prompts and Music on Hold
- IVR Menus
- Skill Based Routing
- Call Distribution using Actions
Modules
- pascom Analytics
- Customised pascom Analytics
- Fax Server
- Conference Rooms
- Call Recording System
- DATEV Integration
- QueueMetrics Integration
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
Support & Release Notes
- pascom Client
- pascom Server 19
- pascom Server 18
- pascom Server 17
- pascom TAPI
- Deprecations
- Download Archive
REST API

Mobile Client Installation

+ Cloud and Self Hosted

How to install the pascom mobile clients via the App and Play Store and pair the app using the QR Code from the pascom Server.

Android Installation

System Requirements Android 6.0 or higher.

The latest pascom mobile VoIP app can be directly installed on your Android smartphone via the Google Playstore.

iOS Installation

System Requirements iOS 12.0 (64bit) or higher.

The latest pascom mobile VoIP app can be directly installed on your Apple smartphone via the Apple Appstore.

Add Mobile Device on the Server (optional)

When you add a new user, a mobile telephone will automatically added for this user. However, should you have selected Has mobile phone No when adding the user, or you have deleted the device or the user has multiple mobile phones, you will need to add the phone before the pairing process.

To add a mobile phone, proceed as follows:

Log into the pascom server web UI
Add a new device under: Devices > Device list > Add > Via Mobile Hub: integrated mobile phone
(Optional) Enter the user’s mobile phone number in international format (e.g. 0049172123123). This is only required when you wish to the use the Mobile Hub GSm Fallback function. If you leave the number empty, it can also be added during the mobile app pairing process.
Assign the device to the user under the Assignment tab.
Save and apply the job which has appeared in the job box.

Pair the Mobile Client with the pascom Server

There are two options for pairing the pascom mobile app with the pascom server:

Pairing via the pascom Server

Should you choose to, as an administrator, you can perform the pairing process for your users directly via the pascom server web UI:

Log into the pascom server web UI
Under Devices > Device list select the desired mobile device
Click on Edit and then Pair
Start the mobile app on the to be paired smart device and pressStart
Using the app, scan the QR code
(Optional) If you want to use the mobile hub GSM fall back option, enter the user’s mobile phone number or confirm that a number was already added when the device was added.

Pairing via the pascom Desktop Client

Alternatively, your user can pair the devices themselves via the pascom Desktop Client. Further details can be found in the Mobile Client User Guide

Updated on 23 Nov 2020