pascom Cloud Phone System Documentation and Release Notes

Grandstream Desktop Phones

Grandstream GXP2160

Supported Endpoints

Grandstream GXP 16XX Grandstream GXP 17XX
Grandstream GXP 21XX Grandstream GRP 26XX
Provisioning Firmware Management Desktop Client CTI Control pascom Menu
yes yes yes no

Provisioning: The IP phone is managed via the pascom PBX web UI.
Firmware Management: Firmware can be managed and updated via the pascom PBX web UI.
Desktop Client CTI Control: The desktop UC client can remotely control the phone, i.e. to start calls.
pascom Menu: A button on the phone will be assigned to access the pascom menu.

Due to vast range of firmware versions available for the different IP telephones, it is not possible for us to test each version. Therefore, it could be the case that pascom does not support some firmware versions.

Add New Phone

pascom phone systems are able to automatically and centrally configure Grandstream IP phones. This process is known as Provisioning. For this purpose, pascom phone systems include a Default Configuration ( > ). For most deployment scenarios, these standard settings provide an ideal configuration. However, in some cases, the settings may need to be modified.

1. Connect your Device

Should the telephone not be factory new, ensure you perform a factory reset.

Connect the phone to your network. Snom IP phones come with a built in switch, allowing you to connect the phone directly via the Ethernet port labelled as NET. Should you not have a PoE option available, connect the phone to a power supply.

The Snom IP phone will now boot and acquires an IP address which is displayed on the screen during the boot process. Please take a note of this address.

2. Finding the MAC Address

MAC addresses can be found on the rear underside of the telephone.

Alternatively, using your browser, surf to the previously noted telephone’s IP address.

Under > please take a note of the phone’s IP address.

3. Add Phones / Endpoints

Log into your pascom phone system and under > and press and select the option IP Telephone: Manufacturer Grandstream.

Under the corresponding field, enter the Mac-Address that you have just found and noted.

4. Assigning Users

As soon as the IP phone has appeared in the Device List, it can be edited via the button. Under the tab, the phone can be assigned to a user (or location)

5. Apply Jobs

After saving your phone setup configurations, a corresponding prompt to apply telephony configs will appear in the job box (top of the screen). Simply start the job by clicking on the .

6. Finding the Provisioning URL

Select the desired telephone from the device list and under select the option . Copy the URL to your clipboard.

7. Enter the Provisioning URL on the Telephone

Go to the Grandstream phone’s admin UI, and enter the copied provisioning URL.

Click and finally .

The phone will now restart and provision itself.

8. Function Testing

The simplest method of testing whether a device has been successfully deployed is to call ones Voicemail box via *100. On successfully provisioned phones, you should now hear your Voicemail box prompts.

Accessing the Grandstream Web UI

In order to access your telephone’s web UI, you will need to know the phone’s IP address. The following outlines the different methods of discovering the phone IP Address:

Finding the IP-Address on the Telephone

Press the round OK key in the center of the arrow keys. You can find the IP address via the > menu options.

Finding the IP-Address via the Web UI Device List

Log into the PBX Web UI and select the > , which provides you an overview of all available devices. To the left of each entry is an Info symbol which when clicked will open an overview of the provisioned telephone including the IP address.

Programmable Keys

Via the Grandstream telephone’s Web UI, it is possible to assign programmable function keys. Click on > and you will be able to configure the two types of keys available:

Virtual Multi-Purpose Keys

As programmable “soft keys”, these keys appear on the phone’s main display. In order to configure this key, click :

Mode Accounts Description Value
Busy Lamp Field (BLF) Account 1 Key label / name Extension number

To save your settings, simply click . The settings will then come into effect after clicking .

In order to reset the key settings, click on and then finally .

Multi-Purpose Keys

Depending on the IP telephone model, these keys are additional programmable “hard keys”. Within the overview screen, you will see all the available multi-function keys which can be configured:

Mode Accounts Description Value
Busy Lamp Field (BLF) Account 1 Key label / name Extension number

To finish your configuration, click on , which will activate all your modifications.

In order to reset the key settings, click on and then finally .

Default Configuration

As previously stated, Grandstream IP phones are provisioned using the default configurations which can be found under > .

When modifying the default configuration settings, ensure you make a duplicate copy of the original using the tool.

In addition, you can set an already edited default configurations as the . Doing so ensures that all newly added IP telephones will automatically be provisioned with these default configurations.

Assigning a Default Configuration

A default configuration can be assigned using multiple methods:

  • Via > > Choose your Basic configuration set and press Under the tab, it is possible to add multiple IP telephones.
  • Via > > Select and edit the IP Telephone and under the tab choose the correct Basic configuration option.

Automatic BLF Key Configuration via Basic Configurations

Under the tab, it is possible to modify the existing basic configuration.

Within the section, you can add your desired keys. The following example highlights how to add the first Virtual-Multi-Purpose-Key:



11 is the BLF key code 0 is the first account on the telephone Max is the label which should appear on the telephone screen 103 is the extension to be watched.

Via the menu tab , assign these default configurations to the telephones which should have this BLF configuration. Save and apply your changes and once the phones have restarted, the changes will have taken affect.

Firmware Updates

From mobydick version 7.14 onwards, IP endpoint firmware will no longer be included as standard. Should a firmware version (other than the version pre-installed on the phone) be required, this must be externally sourced and per hand uploaded to the phone system firmware management tool.

Upload New Firmware

The desired firmware can be uploaded via the the > :

Settings Description
Firmware Files Upload the firmware files here.
Model Grandstream Telephone model name
Version Firmware Version
Comments Optional field for notes

Firmware Roll Outs

Firmware updates can be roll out via the > menu. Simply select the desired Grandstream Endpoints from the list via the check boxes and under > . This will open an overview of all selected devices to which the new firmware version should be roll out to. Click to roll out the desired firmware version.