pascom Cloud Phone System Documentation and Release Notes

Snom Desktop Phones

Integrate your Snom VoIP phones into your pascom business phone system

snom D300/ D700 Series

Supported Endpoints

Snom 3xx and 7xx series IP phones are not compatible with the pascom cloud phone system.

Snom D1XX Snom D3XX
Snom D7XX


Provisioning Firmware Management Desktop Client CTI Control pascom Menu
yes yes yes yes

Provisioning: The IP phone is managed via the pascom PBX web UI.
Firmware Management: Firmware can be managed and updated via the pascom PBX web UI.
Desktop Client CTI Control: The desktop UC client can remotely control the phone, i.e. to start calls.
pascom Menu: A button on the phone will be assigned to access the pascom menu.

Due to vast range of firmware versions available for the different IP telephones, it is not possible for us to test each version. Therefore, it could be the case that pascom does not support some firmware versions.

Snom Provisioning

The process of configuring or registering an VoIP phone with an IP PBX such as pascom’s is know as . For this purpose, pascom phone systems include a Default Configuration ( > ). For most deployment scenarios, these standard settings provide an ideal configuration. However, in some cases, the settings may need to be modified.

Add New Phone

1. Finding the MAC Address

MAC addresses can be found on the rear underside of the telephone.

Alternatively, the MAC address is often found on the product packaging.

2. Add Phones / Endpoints

Log into your pascom phone system and under > and press and select the option IP Telephone: Manufacturer Snom.

Add new Snom Phone

Select a display name for the telephone.

Under the corresponding field, enter the Mac-Address that you have just found and noted.

To be on the safe side, use your own HTTP user and HTTP password data for the phone. This will overwrite the manufacturer’s default data during provisioning.

Add new Snom Phone

If you want to provision many end devices, you can set a separate HTTP password globally for all provisioning in the system settings.

Set own http password in system settings

3. Assigning Users

As soon as the IP phone has appeared in the Device List, it can be edited via the button. Under the tab, the phone can be assigned to a user (or location)

Add new Snom Phone

4. Apply Jobs

After saving your phone setup configurations, a corresponding prompt to apply telephony configs will appear in the job box (top of the screen). Simply start the job by clicking on the .

5. Connect the Phone

Connect the phone to your network. Snom IP phones come with a built in switch, allowing you to connect the phone directly via the Ethernet port labelled as NET. Should you not have a PoE option available, connect the phone to a power supply.

Is the phone already integrated in your network?

  1. Restart the Phone.

Should the telephone not be factory new, ensure you perform a factory reset. In order to do this on the phone, power up the phone and then press holding the Buttons until the phone restarts. Confirm by pressing to perform the factory reset.

6. Function testing

The simplest method of testing whether a device has been successfully deployed is to call ones Voicemail box via *100. On successfully provisioned phones, you should now hear your Voicemail box prompts.

pascom Menu Key

After the provisioning process, the Menu button on Snom phones is no longer assigned to the Telephone Menu, but rather to a telephone specific pascom Menu making the following pascom phone system functions available:

Function Description
Telephone Book Opens up the central PBX phonebook.
Journal Displays answered, dialed and missed calls
Call Forwarding Sets a call forwarding, activates / updates a previously configured call forwarding or deactivates an active call forwarding.
Voicemail Box Voicemail box menu for activating/deactivating your mail box, plus message play backs
Login Enables a user to log into the location where the phone is (Hotdesking / roaming users).
Logout [username] Logs out the current user from this location.
Teams (Queues) Is used for agent management within a queue (login, logout, pause..) according the configuration of the queue.

Should the Snom IP telephone not have a menu key (i.e. Snom 300, 710 or D715), then the second function key will be assigned with the pascom menu function.

Only set Call Forwardings via the pascom menu as they can then be managed by the PBX and reflected within the desktop UC client etc.

Using the DND key (do not disturb) directly on your Snom phone, ensures that the assigned user extension cannot be reached on the phone. The DND notice will appear only on the telephone itself and will have no impact on other endpoints or the Desktop UC client (softphone).

Accessing the Snom Telephone Web UI

In order to access your telephone’s web UI, you will need to know the phone’s IP address. The following outlines the different methods of discovering the phone IP Address:

Finding the IP-Address on the Telephone

Press the ? (i.e. the help) in order to call up the phone IP address.

Finding the IP-Address via the pascom Web UI Device List

Log into the PBX Web UI and select the > , which provides you an overview of all available devices. To the left of each entry is an Info symbol which when clicked will open an overview of the provisioned telephone including the IP address.

Admin Rights

In order to access certain menu options with the Snom Telephone web UI, you will require admin rights. To do this simply go the Advanced menu point and now enter the Admin Password.

Function Keys

In the menu of the left, click on the option.

User / Extension Monitoring with BLF Keys

Using the function keys, it is possible to monitor other extensions (i.e. users). The BLF keys (Busy Lamp Field) can be used to provide status information relating to the monitored extension. In this scenario, monitoring means watching the extension to see if the user is currently on the phone, being called or to answer calls intended for this extension (call pickup).

Context Type Number Short Text
Select Account / Identity BLF The extension to be monitored (e.g. 123) in the following format 123|*8 Should the telephone have a second display for paperless keys, then the keys labels can be entered here.

Alongside user extensions, it is also possible to configure keys as login / out codes for queues or to configure them as an extension switch.

Additional Useful Function Keys

Function Key Description
Speed Dial Can be assigned with a telephone number.
DTMF Can be assigned with DTMF characters.

Default Configuration

As previously stated, Snom IP phones are provisioned using the default configurations which can be found under > .

When modifying the default configuration settings, ensure you make a duplicate copy of the original using the tool.

In addition, you can set an already edited default configurations as the . Doing so ensures that all newly added IP telephones will automatically be provisioned with these default configurations.

Assigning a Default Configuration

A default configuration can be assigned using multiple methods:

  • Via > > Choose your Basic configuration set and press Under the tab, it is possible to add multiple IP telephones.
  • Via > > Select and edit the IP Telephone and under the tab choose the correct Basic configuration option.

Automatic BLF Key Configuration via Basic Configurations

Under the tab, it is possible to modify the existing basic configuration. Under the Keys section you will find the already pre-configured function keys which provide a useful guideline to work with.

Navigate to the Snom Telephone web UI and under Function Keys configure the P1 button as an example. As type, select BLF, and as number 123|*8 and ExampleUser as the short text. Once done, apply the settings.

Next, click on the Settings menu option. Should this option not be visible, you will require admin rights.
Search for fkey0 and fkey_label0. Next copy and paste the search result lines into the phone system web UI:

{{!-- keys -}}
<fkey idx="0" context="active" label="Zentrale">blf sip:123@{{{cs_domain}}}|{{{setting sys.asterisk.pickup.prefix.snom}}}</fkey>

Via the menu tab , assign these default configurations to the telephones which should have this BLF configuration. Save and apply your changes and once the phones have restarted, the changes will have taken affect.

Firmware Updates

From mobydick version 7.14 onwards, IP endpoint firmware will no longer be included as standard. Should a firmware version (other than the version pre-installed on the phone) be required, this must be externally sourced and per hand uploaded to the phone system firmware management tool.

Upload New Firmware

The desired firmware can be uploaded via the the > :

Settings Description
Firmware Files Upload the firmware files here. Firmware can be found here: Snom Support Wiki.
Model Snom Telephone model name
Version Firmware Version
Comments Optional field for notes

Firmware Roll Outs

Firmware updates can be rolled out via the > menu. Simply select the desired Snom Endpoints from the list via the check boxes and click > . This will open an overview of all selected devices to which the new firmware version should be rolled out to. Click to roll out the desired firmware version.