Other SIP Endpoints

+ Cloud and Self Hosted

How to integrate SIP devices from non-officially supported manufactures into your pascom phone system

Please note, the pascom support team is not able to provide support services for integrating non-supported endpoints. Please use our forum should you require assistance with such an integration.


Non supported phones can not be automatically configured nor be configured with the pascom menu on the endpoint.

Remote CTI control via the pascom client is only possible in a restricted form.

Endpoint Requirements

In order for a SIP device to operate with the pascom server, the following functions are necessary:

  • SIP via TCP/TLS (encrypted signaling)
  • SRTP (encrypted voice data)
  • Outbound Proxy (send data via the Session Border Controller)


Add Endpoint

Log into the phone system web UI and under > , click and select a new device type: IP telephone: any manufacturer or softphone

Next, setup and take a not of the Device Login and Password for the device or use the automatically generated credentials.

Add / Assign Users

Under > , either add a new user or assign an existing user to the phone.

Apply Jobs

After saving your changes, an entry will appear in the job box (top centre of the window). Start the job by clicking apply or the green tick.

On the SIP Device

Unfortunately, many vendors use different names for effectively the same settings. This means you may need to experiment a bit. The following table shows the common terms used.

You will need to configure the following settings on the SIP endpoint:

Setting Example value Description
Registrar, SIP-Server pascom Name of the phone system
Proxy, Outbound-Proxy pascom.cloud DNS name or Server IP address
SIP-Port TCP 5061 TLS SIP Port
Username, Identity, Authuser my-telephone-name Device login name
Password ***** Device password, not the user’s password!


Read the SIP endpoint handbook regarding how to activate SIP TLS and SRTP. This could involve multiple setting configs.

Test Call

On the SIP endpoint, please dial *100. This should call the pascom Voicemail box and you should here the mailbox prompts.