Automatic Call Distribution

Documentation

The entire pascom world explained in our product documentation

Automatic Call Distribution

How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing.

14. Jan 2025

Call Distribution using Actions

Configure your pascom cloud phone system Call Distribution actions for professional call routing

Cloud • 6 min. read

Automatic Call Distribution

02. Nov 2023

Call Distribution with Labels

Configure the call distribution in the pascom telephone system with labels

Cloud • 5 min. read

Automatic Call Distribution

02. Nov 2023

Business Hours, Public Holidays and Calendars

How to setup schedules, time checks, calendars and extension switches to manage your business hours, public and company holidays.

Cloud • 5 min. read

Automatic Call Distribution

22. May 2025

Custom Prompts and Music on Hold

Upload custom prompts and music on hold for use in teams, selection menus, and actions.

Cloud • 7 min. read

Automatic Call Distribution

14. Jan 2025

IVR Menus

Interactive Voice Response (IVR) menus are used to steer and direct callers through option menus to enhance call routing and customer service.

Cloud • 5 min. read

Automatic Call Distribution

25. Jun 2024

Skills based routing setup

Skills Based Routing is an advanced call routing strategy that directs calls to the contact center agents who are best qualified to fulfill the incoming caller's requirements.

Cloud • 5 min. read

Automatic Call Distribution

04. Dec 2025

How to set up pascom AI Agents

This guide explains how to set up and configure AI agents in your pascom phone system.

Cloud • 3 min. read