ACD

14. Jan 2025

Call Distribution using Actions

Configure your pascom cloud phone system Call Distribution actions for professional call routing

Cloud • 6 min. read

ACD

02. Nov 2023

Call Distribution with Labels

Configure the call distribution in the pascom telephone system with labels

Cloud • 5 min. read

ACD

02. Nov 2023

Business Hours, Public Holidays and Calendars

How to setup schedules, time checks, calendars and extension switches to manage your business hours, public and company holidays.

Cloud • 5 min. read

ACD

24. Mar 2026

Set up Extension Switches

How to set up function-based extension switches with time-controlled automation to manage your availability.

Cloud • 3 min. read

ACD

22. May 2025

Custom Prompts and Music on Hold

Upload custom prompts and music on hold for use in teams, selection menus, and actions.

Cloud • 7 min. read

ACD

14. Jan 2025

IVR Menus

Interactive Voice Response (IVR) menus are used to steer and direct callers through option menus to enhance call routing and customer service.

Cloud • 5 min. read

ACD

25. Jun 2024

Skills based routing setup

Skills Based Routing is an advanced call routing strategy that directs calls to the contact center agents who are best qualified to fulfill the incoming caller's requirements.

Cloud • 5 min. read

ACD

04. Dec 2025

How to set up pascom AI Agents

This guide explains how to set up and configure AI agents in your pascom phone system.

Cloud • 3 min. read

ACD

27. Mar 2026

Setting Up the Welcome Agent

Learn how to set up, configure, and test the Welcome Agent of the pascom Cloud PBX.

Cloud • 2 min. read