Support & Release Notes

Supported Server Versions

Rolling Release

We deliver new functions upon completion in a rolling process and do not wait for the “next big” version. As an advantage, our customers receive new features faster and there are not so many changes at once.

What is meant by “Supported Version”?

The term supported version relates to the most recent bugfix release of a pascom phone system server version. pascom guarantees the following services for supported versions only:

• Updates, bug fixes, and security fixes
• pascom PREMIUM Support
• Compatibility of the pascom desktop and mobile clients
• Compatibility of the server licence

Can I still use unsupported versions?

pascom does not prevent the use of unsupported versions in any way. However, through using an unsupported version the following consequences could occur:

1) Updates, bug fixes, and security fixes

Unsupported versions will not receive any updates, bug fixes or security fixes. In many cases, the pascom server must be connected to the internet to communicate with the pascom clients, using an unsupported version would be particularly negligent.

2) pascom PREMIUM Support

Accessing our fee-based PREMIUM support services will not be possible. You will first need to update to a supported version.

3) pascom desktop and mobile client compatibility

Both the pascom desktop and mobile clients are centrally updated. As pascom only tests client compatibility with supported versions, it could be the case that after an update, the clients are no longer able to connect to the pascom server or some functions may not work correctly.

In addition, each user will permanently be shown a message stating that the client is connected to a non-supported server.

Will I be warned before my version’s support expires?

Yes, approximately three months before the End of Support (EoS) date for the particular server version you are using, all pascom clients will display a brief message after a successful login.

What is “Extended Support”?

Due to the technological changes made between pascom 17 to 18 and the resulting potential extra workload / costs to our customers and partners, pascom have extended the support for this phone system version by an additional year and continues to guarantee the following:

• pascom PREMIUM Support
• pascom desktop and mobile clients compatibility

Release Notes

pascom Client

pascom Cloud

pascom Server 19

pascom TAPI client