Contact Centre Analytics

Top Benefits of Contact Centre Analytics No matter the size of your business, it is likely that you will operate some form of contact centre; whether it is 200 seats or 5 employees, inbound customer service or outbound telesales or a blended mixture of both. Either way, contact centres of all guises can benefit from the business intelligence provided by detailed, understandable call analytics and reporting. The way in which customers choose to interact with businesses has changed significantly and nowhere is this more visible than in the contact centre world.

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pascom Yealink T5 Series

pascom Add Yealink T5 Series Interoperability March 15th 2019 | Deggendorf, Germany - pascom GmbH, a leading developer of Unified Communication phone systems for business, and Yealink, the worlds leading SIP phone vendor, today announce the successful conclusion of interoperability and compatibility testing between pascom’s on-premise and cloud phone systems and Yealink’s T5 VoIP phone series. As the world’s leading UC IP Endpoint vendor, Yealink are renowned worldwide for their quality, reliability and innovative design.

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pascom 18.05 Phone System Release

Live Analytics Wallboard, Simpler Management And Hosting For All – pascom 18.05 Has Arrived! True to our word and right on schedule, with pascom 18.05 we have brought back and updated our much loved “Flexpanel” analytics wallboard feature. What’s more, we’ve taken the feedback from our customers and partners and we’re releasing some nifty enhancements and upgrades to make pascom 18.05 not only better, but also to make managing and using our platform simpler and more efficient.

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