Looking for a new business phone system but not sure whether a cloud phone system or virtual phone system is best for your business. Read our guide now
Upgrade Business Telephony with pascom and the Snom Exchange Within the IT world, it is common knowledge that the older the infrastructure, the higher the potential risk whether it be hardware failure, lack of support or worse still, potential security issues. Plus there are other benefits to upgrading your infrastructure and when it comes to business VoIP phones, we are talking about enhanced audio quality, new functions, simpler management and cutting edge design.
Top Benefits of Contact Centre Analytics No matter the size of your business, it is likely that you will operate some form of contact centre; whether it is 200 seats or 5 employees, inbound customer service or outbound telesales or a blended mixture of both. Either way, contact centres of all guises can benefit from the business intelligence provided by detailed, understandable call analytics and reporting. The way in which customers choose to interact with businesses has changed significantly and nowhere is this more visible than in the contact centre world.