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Next Level Asterisk Queues at Kamailio World 2016

Next Level Asterisk Queues at Kamailio World 2016

Taking Asterisk Queues to the Next Level with Lua Scripts

Last week saw our very own Mathias Pasquay (pascom CEO, VoIP Guy and Asterisk enthusiast) and Thomas Weber (pascom CTO and now honorary VoIP Guy) delivering a techtalk on Asterisk Queues and the challenges faced when implementing Advanced Call Routing, Skills Based Routing & Fair Queueing at Kamailio World 2016 in Berlin.

The Problem with Asterisk Queues

You know the day when a prospect customer comes to you and says “I need a highly customised solution for my callcenter involving advanced call routing etc etc”? Some companies might sit there and think that’s too bespoke, we can’t do it natively and so on. Well we didn’t, but it did leave us with a bit of a problem, namely how to deliver Skills Based Routing and Fair Queueing using Asterisk’s app_queue.

Asterisk’s app_queue is actually pretty good. It works well, includes a good selection of call strategies and so on - but and there always is one. In the case of app_queue, it unfortunately does not always fit everyone’s business logic and it is not easily adaptable to new business cases.

The Solution

As with most things, if you are looking for an answer it is best to speak to those in the know and listen to what they have to say. Options that we considered before settling on our solution included implementing queueing solutions using the Asterisk AMI, ARI or Dialplan.

However, this can often be overly complex as well as cost ineffective. Thankfully, we came up with a simpler, more effective option to achieve your business goals…..using Lua scripts.

Lua Scripts

The Lua scripting language is known as a fast interpreter with a small footprint, which is one of the reasons why it is provided as an embedded option in many RTC server applications, including Kamailio and Asterisk.

For more on Next Generation Asterisk Call Queueing, watch the guys in action during Kamailio World in the video above.

More Info

pascom are the developers of next-generation UC Telephony Solutions and we upgrade business communications.

With pascom’s innovative on-premise and cloud UC phone systems at the heart of your Communications, you will have a centralised, intelligent hub with which you can gain total control over your organisation’s communications – no matter how diverse and dynamic your business communication channels.

Our solutions offer excellent scalability and are highly customisable to exactly match even the most specific customer requirements. Which is why our IP PBX solutions the perfect choice to support Small Medium Enterprises communicate smarter, more efficiently and more cost effectively.

Visit www.pascom.net to learn more about pascom.

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