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ONE place for all your client communication channels.

Legal service professionals have exacting requirements when it comes to communicating with their clients and therefore for their business phone system. A modern communications solution is an absolute must for all law offices organisations looking to digitally transform, improve and optimise how they communicate with clients. No matter where you work, pascom ONE makes staying connected with your clients, associates, and partners simple - all you need is the pascom softphone Apps for desktop and mobile, an internet connection and the pascom softphone will make sure you and your law firm colleagues never miss an important client call again.

  • Desktop and mobile apps
  • Audio and Video conference calling
  • Call Recording
  • Voicemail & Fax to E-mail
  • Encrypted and secure

Expertly manage calls and connect with clients from anywhere

Your law firms clients expect the highest levels of professionalism from your lawyers and therefore your phone system must also meet the same exacting expectations. Strengthen the attorney-client relationship and make sure client calls are always a top priority. Reduce waiting times with automatic routing and user-friendly call transfer tools whilst making all your firm’s lawyers accessible to your clients from anywhere on their office number with the pascom desktop and mobile VoIP Softphone apps. What’s more, we know that lawyers still need to send and receive faxes, and the pascom desktop app makes faxing simple.

  • Stay connected wherever you are working.
  • Never miss an important message with Voicemail-to-Email.
  • Fax like a pro with pascom and Fax-to-Email
  • Instant overview of all your calls in one place.

Enhanced messaging & conferencing tools for professional online meetings

The pascom ONE cloud phone systems includes a vast range of advanced business telephony, messaging and collaboration features as standard. No matter where you work or on which device, all your essential client contact information is direcly available in the fully synchronised address book. When it is not possible or practical to meet face to face, our audio and video meeting tooks make it simply invite clients to join meetings via their web browser and connect them via audio, video, chat and even file and screen sharing tools, even if multiple lawyers are involved.

  • Share ideas, messages, and files via chat
  • Read receipts help improve efficiency and productivity
  • Deliver detailed presentations via screen sharing
  • Meet via video on your desktop or mobile app

Expertly manage client cases with professional records

pascom’s our call recording system helps ensure that you and your lawyers will always have a record of important information for reference purposes. Simply press record, and you can record critical points in the conversation. Professionally greet and automatically direct callers to the most qualified member of your legal staff by adding prompts and option (IVR) menus to your call flows. Further enhance your professionalism with call labels and provide your lawyers with detailed information about each caller including name, account details and information from the options menu.

  • Connect your favourite legal software applications and CRM systems
  • Minute exact record keeping and invoicing with call records
  • Optimise internal processes with detailed call analytics
  • Detailed call time and date stamping for minute exact billing.

Even more advanced features that make pascom ONE a great choice for lawyers

Simple configuration and management via intuitive, easy-to-use web portal.

Centralised phone book management via the pascom desktop and mobile apps.

Click2Dial, CTI & TAPI tools seamlessly integrate with your everyday apps.

Every lawyer can have their own voicemail box with voicemail-2-email.

Virtual fax server with Fax-to-Email improves document management & reduces paper usage.

Keep your lawyers and clients connected everywhere with desktop and mobile apps.

Easy to configure Time Schemes and Opening Times that ensure the best availablity.

Enhance your client’s in-call experience with Music on Hold and relevant prompts.

Direct calls to the best suited advisor and improve answer times.

Automatic setup for leading desktop VoIP phones, IP DECT phone systems & door intercoms.

Connect with clients directly where they are thanks to audio, video and web meetings.

Share information and files with specialist care team via instant messaging.

Keep sensitive client data and case information secure

We think keeping data securtiy essential for all our customers, and we understand how important information security is to law firms and legal professionals. You work with sensitive client and case information every day. That’s why we take every precaution to ensure that pascom and pascom ONE is as secure as possible, including:

  • European Data Protection GDPR compliant
  • Global information security gold standard ISO 27001 certified
  • TLS encrypted communication channels
  • Made and hosted in Germany

Give your lawyers the tools they need & provide your law firms’ clients with the highest quality of the service

pascom is the complete business communications platform, making pascom the ideal choice for any legal service providers and law firms who are looking to digitally transform how they communicate within the law office and with clients. From mobile VoIP softphone apps to team messaging and online video and web meetings, the pascom phone system for law firms gives lawyers everything they need to truly benefit from a professional all-in-one business communications solution.

Modern Unified Communications Suite

  • See which colleagues are available with presence.
  • Unified Messaging: Chat, Team Messaging and Fax.
  • Easy-to-use meeting tools for conferencing.
  • Simple, secure client communication.
  • All-in-one desktop and mobile collaboration app.
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All Inclusive Telephony Functions

  • Intelligent caller identification.
  • Extensive detailed call logging and histories.
  • Music on Hold, prompts and call queues.
  • Simple multi-site surgery integration.
  • All inclusive pricing with no add-ons.

What makes pascom the ideal phone system for
law firms and solicitors?

With pascom ONE, your legal practice will benefit from a complete all-in-one phone system. Access all your essential business telephony tools plus the latest team messaging and remote working features in ONE platform, and make your firm more efficient, your lawyers more productive, and your legal services more professional whilst simultaneously creating significant cost saving potential.

  • Work from anywhere
  • Simple setup and management
  • Cloud Unified Communications
  • Android/iOS mobile VoIP apps
  • Video conferencing & web meetings
  • Advanced Call & Contact centre
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