Voice Prompts and Music-on-Hold

PASCOM phone system

Create a professional in-call experience with Music on Hold (MoH) and individually recorded menu prompts.

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The friendly voice of your business
PASCOM Voice Prompt Packs

The friendly voice of your business

First impressions count and in business can often mean the difference between success and failure and for many businesses, the first customer contact point is on the phone. From your Interactive Voice Response (IVR) menus to Auto Attendants and voicemail greetings, making a sound impression is essential and pascom’s professionally recorded phone menu prompts and Music will help your business present a professional, consistent brand image.

Offer your callers the best Caller Experience
Consist, clear and professional

Offer your callers the best Caller Experience

Ensure that your customers enjoy the best possible in-call experience by adding music on hold and multiple prompts. For example, with 3 or 4 prompts it is possible to greet your callers differently according to time of day and day of the week as well as adding professional voicemail box greetings.

Sample Music & Voice Prompts

Music

  • City Centre

  • Summerlight

  • Poiz

Voice Prompts​

  • Willkommen - Henning (German)

  • Welcome - Female AI

  • Welcome - Male AI

Business phone system example prompt scripts

Looking for inspiration, try these example phone system prompt scripts.

Use these examples to design your caller experience around your business needs.

Willkommen

Greet
Callers

Welcome to ABC consulting.
The next available member of our team will be with you shortly.

Greeting prompt played before connecting a caller to an employee

Business Hours

Communicate your opening hours

Welcome to XYZ services.

Our offices are currently closed. Our business hours are 9am to 6pm, Monday to Friday.

Optional ending: …please leave us a message after the tone.

Prompt to be played outside of business hours

Agents Busy

All agents are currently busy

All our staff are currently on a call. Please try again later.

Optional ending: …please leave us a message after the tone.

Announcement to be played when all employees are currently on a call

Public Holidays

Prompts for public holidays / closed days

Welcome to my business.

Due to the public holiday (in ____), our offices are closed today.

You can reach us again on the next working day during our regular business hours.

These are Monday to Friday, from ___ to ___ .

IVR Menus

IVR menu options

Thank you for calling PASCOM.
Please listen carefully and select from the following options so we can guide you to the best available person.

For sales, please press 1.

For support, press 2.

For accounts, press 3.

Prompt for choosing numbered options in an IVR menus

Annoucements

Example in-call announcments

While you wait to be connected with our sales team, did you know that pascom ONE customers can call each other for free?

More information can be found on our homepage.

Announcements while waiting in the sales queue. Best used with music mixed into the background.

Build your voice prompts pack
for your PASCOM phone system

The PASCOM phone system prompt bundle consists of a maximum of 5 prompt or music on hold files, For example, a normal call queue will have music-on-hold plus multiple announcements. In this scenario, 4 prompts and 1 music on hold is probably the right balance. Of course, you can have different prompts and music per call queue, and you might need IVR prompts as well. If this is the case, simply order more than one voice prompt pack for your PASCOM phone system.