Developed for doctors practices, medical centres and healthcare organisations
and Medical Care Centres
Rising call volumes, limited and overworked staff are just a couple of the challenges facing many healthcare practices today. With the PASCOM cloud-based phone system, you can handle more calls, reduce the workload on your medical assistants, and simultaneously enhance the patient experience. Intelligent call routing, AI assistants, and seamless integration with industry software like tomedo® ensure more efficient workflows and professional patient communication, all tailored specifically to doctors practices, medical centres and healthcare provides.
Missed Calls
Patients are unable to reach anyone despite multiple attempts - the result is frustration and dissatisfaction.
Overwhelmed Reception
Medical assistants spend a large portion of their time handling recurring telephone inquiries, rather than caring for patients in the surgery.
No transparency
Medical practices often don't know when peak periods will occur or how many calls are being lost.
Confusing telephony worklows
Calls often go unanswered or end up with the wrong person
Practices often operate in isolation
Medical centres and group practices often experience difficulties with communication across multiple sites and locations.
Answer more calls
Intelligent call queuing, time-of-day call routing and AI telephony assistants ensure that more calls get answered.
More time for patients
Routine tasks are automated, providing medial assistants and practitioners more time for patients and the people they serve.
Work from anywhere
Whether in the practice or on a house call - doctors and medical assistants remain available on the normal practice phone number.
Simple Administration
Your entire telephone system is managed centrally via an intuitive web portal and the PASCOM support team is always there when needed.
Simple Setup
Simple configuration and management via intuitive, easy-to-use web portal.
Contacts
Centralised phone book management via the PASCOM desktop and mobile apps.
Voicemail-2-E-mail
Every member of your medical team can have their own voicemail box, including automatic delivery via email.
Virtual Fax
Improve document management and reduce paper usage with the PASCOM virtual fax server.
Time-of-Day Routing
Easy-to-configure time schedules, for example for consultation hours, ensure the best possible accessibility.
Music on Hold & Prompts
Improve the caller experience for patients with appropriate Music on Hold and relevant announcements.
Auto Provisioning
Quickly and easily connect industry leading desktop VoIP phones and wireless DECT systems to your PASCOM phone system.
Encryption and Security
Encrypted provisioning, calls and chats protect your medical practices' communication and fufil the highest Data Protection standards.
EU Data Protection Compliance
PASCOM is designed for professional use including handling sensitive health data. ISO-certified processes and the BSI C5 attestation underscore its high security and compliance standards.
Which phone systems are suitable for healthcare practices?
A cloud phone system such as PASCOM is especially well suited for doctors practices and medical centres. PASCOM offers the flexibility to easily adapt to your operating hours, connect multiple practice locations, connect with healthcare industry software like tomedo® and to grow as your medical business grows.
How much does a cloud phone system for medical practices cost?
PASCOM charges a transparent per-user fee for the software and clear, easy to calculate voice telephony costs. Additional charges may apply if Pia AI agent features are used. The exact terms depend on the size of your practice, your monthly voice minutes usage and scope of AI functions.
Is PASCOM GDPR compliant?
Yes, PASCOM is operated in accordance with GDPR compliance and therefore fulfils the exacting healthcare industry requirements for handling and protecting patient data.
Can PASCOM connect and integrate with tomedo®?
Yes, the PASCOM phone system seamlessly integrates with tomedo®, ensuring that your caller and patient data is immediately accessible within your practice day-to-day workflows.
How does PASCOM reduce missed calls?
Intelligent call queues, time-of-day routing and AI telephony assistance work together to ensure that incoming calls Warteschlangen, zeitbasierte Weiterleitungen und KI-Telefonassistenten sorgen dafür, dass eingehende Anrufe auch in Stoßzeiten beantwortet werden.
Is there an app to stay connected during house calls?
Yes, the PASCOM mobile app keeps doctors and medical assistants connected and available on their medical practices telephone number when they are out of the practice, including when on house calls.
Kann die Telefonanlage mehrere Praxis-Standorte verbinden?
Yes. PASCOM connects multiple practice locations or medical center branches into a single, centralised telephone system and enables call forwarding across different sites.
How do AI telephony assistants work?
During practice hours, AI-powered telephone assistants can automatically answer calls and handle recurring requests. Outside of practice hours, PASCOM's intelligent voicemail system records messages and produces AI-generated transcriptions and summaries to facilitate the quick follow-ups on the next working day.
What is a healthcare VoIP phone system?
A healthcare VoIP phone system is a VoIP phone system for doctors practices and medical centres that enables Telephony via the Internet as opposed to using traditional, and now obsolete ISDN lines. Furthermore, as VoIP systems are IP based, they are much more flexible and can simple incorporate mobile devices as well as easily connecting to your medical industry software.
Does PASCOM work with my existing medical industry software?
PASCOM can be connected to a number of medical industry software applications, including tomedo® and AMPAREX, to combine telephony and practice management in a single workflow.
Which VoIP phones does PASCOM work with?
PASCOM supports devices from a range of leading manufacturers including Snom and Yealink VoIP phones, which ideal choices for doctors surgeries and medical centres. Thanks to PASCOM support for these phones, the setup is simple and straightforward.
Workplace Mobility: do I have to use my personal mobile phone?
No. Workplace mobility within the practice can be achieved using a leading DECT system from Gigaset, Snom or Mitel. As such, doctors and medical assistants can flexibily move around the practice, whilst remaining available without having to use their private mobile device.
