Phone Systems for the Auto Industry

The Automotive Industry

Ramp up your dealership communications, fuel growth and drive customer service
and loyalty with PASCOM – The business phone system that supports your car dealership
from the showroom floor to the workshop and every department in between.

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Drive Sales and Build Loyalty

Professionally manage every customer phone call to your auto dealership

Buying a car is an extremely personal experience and as a result, the automotive retail and service industry is a highly competitive market and dealerships must professionally manage high call volumes to remain competitive. Every call represents a potential business opportunity, and the hidden costs of missed calls can run into the thousands and higher. As such, car dealerships require a business phone system that enhances the caller experience, supports sales and service teams, delivers workplace mobility, and provides advanced reporting in one solution.

Business Development Centre

For Automotive Sales Teams

Buying a car is an extremely personal experience and as a result, the automotive retail and service industry is a highly competitive market and dealerships must professionally manage high call volumes to remain competitive. Every call represents a potential business opportunity and the hidden costs of missed calls can run into the thousands and higher. As such, car dealerships require a business phone system that enhances the caller experience, supports sales and service teams, delivers workplace mobility, and provides advanced reporting in one solution.

Pre-qualify customer calls with AI agents.
Pre-qualify customer calls with AI agents.

Connect with customers by phone, video, chat, and WhatsApp.
Engage remote buyers with virtual online demos.
Always stay connected with desktop and mobile softphone apps.
Start calls on your desktop and continue on your mobile.

Improve efficiency with intelligent customer service

For Automotive Service Teams

Customer care doesn’t end with the sale. Keep customers loyal and hyping up your dealership with excellent automotive service.

Intelligently route service calls directly to the service team.
Offer personalised service with Call Labels and AI Agents
Empower collaboration to improve service quality with documents, image and video sharing.
Enable sales-service communication to improve issue resolution times.
Drive customer satisfaction with call monitoring.

Customised, streamlined dealership workflows

For Automotive Dealership IT Staff

Choosing a cloud-base business phone system enables car dealership IT staff to build and scale more efficient workflows thanks to centralised management and communications.

Centralise communications and effortlessly connect dealership locations in a single cloud platform.
Integrate CRM system for centralised, up-to-date customer data at your finger tips.
Built-in redundancy and guaranteed uptime ensures business continuity, even across multiple sites.
Manage access and permissions to protect sensitive customer data.
Ensure Data Protection compliance with ISMS certified cloud communications.

Upgrade your dealership communications

Drive performance with simply clever communications

Just like a car engine, high performance is only achieved when every component is seamlessly integrated to work in harmony. With pascom, you have instant access to all your essential communication channels and reporting at your fingertips.

Simplify cooperation by effortlessly connecting all your departments and teams in one unified communications platform.
Monitor performance and identify potential problems with real-time monitoring.
Use historical call data to track performance and streamline dealership workflows.
Easily access call logs, recordings, and transcriptions to audit customer claims and boost training.

Keep your dealership connected around the clock

From the showroom to the workshop

Keep your dealership connected around the clock
From the showroom to the workshop
Transform how your departments connect and collaborate. From sales to service, from finance to your business development centre, every dealership department and your customers will benefit from a modern communication system that combines classic telephony functionality with modern mobile apps, chat, video, and reporting as standard and makes them available all in one place.

Keep sales reps connected from anywhere and never miss a potential customer with mobile apps.
Share information, documents, and images easily and securely with chat to improve knowledge sharing.
Minimise workloads and qualify calls with AI agents, saving valuable time and optimising the customer experience.
Engage with customers via Voice, Video, Chat and WhatsApp from anywhere.

Streamline the car-buying experience

Turn more calls into leads and revenue

When every call is potentially a business opportunity worth thousands, every call must be greeted warmly and professionally. Callers don’t want to be put on hold or sent round the houses, so qualify calls with IVR options and automatically route them to the correct department. Attach labels to calls and add pre-qualified data from your IVR and CRM system and enable employees to offer excellent, personalised service.

Analytics and CRM Integrations

Strengthen customer loyalty with optimised workflows and personalised experiences

Real-time and historical reporting allow you to constantly manage and improve dealership operations while pascom’s seamless CRM integration options allow you to leverage customer data to offer personalised, optimised experiences at every touch point, from first contact to ongoing service.

Call Management

Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.

Central Phonebook

Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the PASCOM desktop & mobile apps.

Call Transfers

Just like with Busy Lamp Field (BLF) keys, the PASCOM app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.

Call Queues

Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed to the next available employee.

Mobile Integration

Stay connected on your office number, even when on the go or working remotely. With the PASCOM mobile softphone app, you and your team can call, chat, share and meet from anywhere.

Digital Fax

Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the PASCOM apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.

PASCOM AI

The PASCOM AI tools allows you to automatically transcript voicemails, store them in the PASCOM apps, and makes them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.

Discover more features

Discover PASCOM, the complete all-in-one business phone system, and learn about all the telephony and communication features that your SMB could possibly need.

Transparent

One price per user. Plus telephony costs - all from a single provider.

No modules, no add-ons, no hidden charges - just simple, understandable pricing. You user PASCOM. We bundle licensing and telephony together on one bill.