PASCOM Contact Centre

Deliver exceptional customer experiences
with a cloud Contact Centre solution

Connect your customer service teams
and customers with a collaborative cloud contact centre solution
to deliver exceptional customer experiences.

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Create outstanding caller experiences
Build experiences that matter

Create outstanding caller experiences

For the modern business, contact centre experiences and engagement are key to success. Customers are no longer prepared to wait patiently in a queue, but rather expect effortless immediate customer service. As a business, fulfilling these expectations is key to customer acquisition and retention and can only be achieved through adopting a collaborative approach to call and contact centre operations.

Deliver Outstanding Service

Deliver Outstanding Service

Work more efficiently with user-friendly agent and admin management interfaces.

Offer Exceptional Experiences

Offer Exceptional Experiences

Create effortless experiences with skills-based routing and advanced call centre functionality.

Efficient Performance Monitoring

Efficient Performance Monitoring

Track, manage and drive contact centre performance with actionable analytic wallboards.

Open Standard Integrations

Open Standard Integrations

Optimise work flows by connecting every day business applications thanks to open APIs.

Drive Contact Centre performance with Collaboration Tools
Quick. Efficient.

Drive Contact Centre performance with Collaboration Tools

PASCOM unifies call centre and team collaboration functionality to deliver a multichannel contact centre solution, enabling you to increase your contact centre’s first call resolution rates, bring down caller waiting times and add the personal touch to your customer engagement. Through adopting a collaborative approach to contact centre operations, call agents are well-equipped with instant desktop access to essential information and tools, enabling them to offer outstanding customer service.
Advanced Features For Enhanced Experiences
Powerful Functionality

Advanced Features For Enhanced Experiences

The PASCOM Contact Centre suite combines traditional call centre PBX functionality, i.e. AutoAttendant, IVRs and Music on Hold with intelligent call queuing, professional Automatic Call Distributors (ACD), Call Recording and AI Agents to ensure your callers benefit from an effortless, customer-friendly in-call experience. Further enhance inbound call routing with Skills-based routing to connect callers to the most qualified agent first up, reducing wait, talk and hold times whilst improving resolution rates.

Measure Contact Centre Performance

Identify and react to spikes in call volumes, call routing issues and improve future resource planning with in-depth real-time contact centre monitoring and actionable analytics. PASCOM’s contact centre wallboard solutions allow campaign managers and team supervisors to monitor agent and centre performance in real-time, allowing them to ensure service levels and support agents in hitting targets.
Connected workflows with desktop CTI & CRM, ERP Integrations

Connected workflows with desktop CTI & CRM, ERP Integrations

Seamlessly integrate your PASCOM contact centre solution into a wide range of CRM, ERP, accountancy and patient management software systems and benefit from a fully unified contact centre solution. Contact Centre tools such as click-2-dial vastly simplify contact center agent workflows while CRM system integration automatically keeps the central phone book upto date, ensuring your agents have instant access to the most accurate customer information to further improve the customer experience (CX).

  • Automatically or manually access customer records via the PASCOM app.
  • Start calls from within your browser or application via Click-to-Dial.
  • Easily add and customise 3rd party integrations using the PASOCM connector.
  • Create bespoke server-side integrations using the PASCOM REST API.
Transparent

One price per user. Plus telephony costs - all from a single provider.

No modules, no add-ons, no hidden costs. You use PASCOM. We bundle licensing and telephony together on one bill.

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