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Keeping Patients and Doctors Connected

On-call and in-call, provide patients with the same amazing quality of care on the phone as you do in the practice with a modern collaborative communications solution. pascom provides medical centres and doctors offices with all the telephony functionality required to put connection at the heart of patient care.

  • Keep patients informed with informative promts.
  • Improve patient call flows with easy-to-follow option menus.
  • Increase patient comfort with music on hold & intelligent call queueing.
  • Enhance patient care with comfortable in-call experiences.

Deliver patient focused care with seamless workflows.

Connect your practice’s medical records / healthcare applications, e.g. tomedo® to seamlessly integrate telephony into your practice’s every day tasks. Connecting medical and telephony systems allows you to optimise practice workflows, save valuable time and deliver patient centric, highly personalised in-call experiences.

  • See who’s calling and automatically open patient records.
  • Automatically track and log every patient call.
  • Start calls via CTI direct from your EMR / EHR application.
  • Instantly access detailed medical histories and notes.

Connect Care Teams

Easily connect health centre staff and create secure collaboration groups for specialised care teams in order to deliver faster, more effective patient care with modern collaboration and TeleHealth tools.

  • Secure, anywhere access to calls, messages, video and sharing tools.
  • Promote staff collaboration to save time and reduce costs.
  • Collaborate in real-time with instant messaging and video.
  • Create meaningful, patient experiences.

Deliver amazing care with all your healthcare communications tools in one place

From local community practices and medical offices to larger inner city healthcare centres, quality of care and the patient experience must be at the heart of all patient communication from the moment they call. That’s why modern healthcare communication solutions must enable doctors and medical staff to ensure patient care is their number one priority by optimising practice efficiencies and improving patient communication which can only be achieved with a modern communications solution that combines traditional telephony with modern collaboration.

Simple configuration and management via intuitive, easy-to-use web UI.

Centralised phone book management via the pascom desktop and mobile apps.

Click2Dial, CTI & TAPI tools seamlessly integrate with your everyday apps.

Every staff member can have their own voicemail box with voicemail-2-email.

Inbuilt fax server & Fax-to-Email improves EDM & reduces paper waste.

Automatic setup for leading desktop VoIP phones, IP DECT & door intercoms.

Easy to configure Time Schemes and Opening Times that ensure the best availablity.

Enhance the patient in-call experience with Music on Hold and relevant prompts.

Improve answer times and direct calls to most qualified staff with call queues.

Keep your medical staff connected everywhere with desktop and mobile apps.

Resolve issues faster audio conferences and online video meetings.

Share information and files with specialist care team via instant messaging.

Interested? Get in touch!

Want to know more about how the pascom communications platform for Healthcare centres can support you in upgrading your patient communications? Then contact us and one of our adivisors will happily arrange an free online demo and answer any questions you have.


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Why Move Your Healthcare Communications to pascom?

With a pascom healthcare phone system, your doctors surgery or medical practice will benefit from all the modern must have collaboration tools combined with all the traditional PBX functionality required to stay connected with your patients, medical colleagues and care teams in a single, unified platform that is simple to setup, easy-to-use and does not break the bank.

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Thousands of companies trust pascom to stay connected

Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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