End User Features
Boosting a full feature set and high performance, pascom phone systems have been proven to significantly enhance and upgrade all aspects of your business communications.
Platform Independent Desktop Client
No matter whether your users prefer Windows, OS X or Linux, with a pascom PBX you can be sure that every UC feature that your users rely on daily will always available thanks to our platform independent UC client. This ensuring that your users will be able to benefit from having a uniform experience when accessing UC features such as presence management, softphones, video telephony, call histories and of course chat capabilities, no matter which device they choose to use .
Android & iOS pascom Mobile Apps
pascom's mobility client (mobile app) gives your users real-time, finger tip access to all their mission critical info, including many of the desktop client's UC features, keeping them in the loop and contactable even when they are out and about. By providing remote access to your company phone book, the mobile app also has the benefit of greatly improving productivity while eliminating the need to synchronize all your various address book data.
Our fully integrated softphone gives you the freedom to communicate from anywhere at anytime - giving you the same functions as a desktop phone, but without needing any additional hardware and at no extra cost.
Fully Integrated Video
Enhance collaboration and improve communication with pascom's fully integrated video application. See who you are talking to without any additional costs or needing any 3rd party applications, no matter which phone you are using or where you or your colleagues are.
The FlexPanel framework enables you to set up individual, customised "views" as extensions of the pascom desktop client which can be accessed on any platform (Windows, Mac OS X and Linux). As such, numerous modules are available, e.g. for displaying specific users and their availability, teams and their members, or displaying the number of callers waiting. In addition to this, the integration of web content (WebCam's, website elements etc.) could not be simpler.
Intuitive Address Book
The pascom client comes complete with a fully integrated address book system through which users can access both their personal and corporate address books. The intuitive phone book also enables users to add new entries whilst still in call, from search results or from within their call history. Moreover, given sufficient permissions, you can update or delete your company wide contacts directly from within the client. On top of this, the client also allows users to integrate their Outlook or Apple address books along side the pascom phone book making searching your all-important contact info as easy as 123.
Integrating Windows Applications
Got a windows based ERP, CRM system or use Outlook? As pascom solutions include a specifically developed TAPI interface, you can effortlessly use all the telephony functions built into your Windows applications. Of course, it goes without saying that our TAPI interface is both multiline and terminal server compatible.
Rid your self of manual dialing and dial errors with click-to-dial. The pascom phone systems client allows users to dial out from any programme, browser, CRM, e-mail client or internal company software. Simply highlight the number and by using a predefined shortcut key, the dialling process will automatically start.
Keep track with pascom's integrated search. Using the pascom client's search function, you will be able to search all your communication data (calls, chats, server & local phone books) providing you with a clear overview to stay on top of all your communication.
Bring your employees together with instant messaging and support them with their everyday work. Using either their desktop or mobile clients, pascom users can send & receive messages anywhere, anytime. Moreover, should a user start a conversation on their mobile, but want to switch to their laptop, pascom phone systems sync every message across all clients in real-time, meaning they can carry one where they left off. Concerned about security? Chat away safe in the knowledge that every message is passed through your server via an encrypted transmission, protecting your messages against outside attacks.
Open external applications such as your CRM or Ticket System directly from within the pascom desktop client. All you need to do is simply enter the application's local file path or URL and the pascom phone system does the rest. Define these "actions" further by setting parameters such as name or phone number in order to open these contacts in the desired application. More complex search queries can be simply realised using a script.
Per default, every pascom user can be set up with their very own personal voicemail box should you choose. Make sure you never miss an important message again by letting the pascom phone system deliver messages straight to your user e-mail. pascom VoIP solutions also ensure that managing your voicemail box could not be simpler by allowing users to manage voicemails either directly on their phone or quickly and effortlessly using their pascom UC client.
Faxing for All
Save yourself valuable time and unnecessary trips to the fax machine. With pascom phone systems, you have numerous options available for sending and receiving faxes. For example, why not send faxes directly from your client, e-mail programme or by using your fax printer driver. As for receiving, look no further than your e-mail inbox.
Empower your employees who are always on the go or have multiple offices, to choose how they want to communicate with our user managed FindMe FollowMe tools. More and more employees now work from multiple locations, HomeOffice and whilst on the go with their mobile devices. Depending on the location being used, our phone system can identify and manage which phone should be used to ensure your team is always available.
Connect your pascom client with your preferred Outlook address book. Outlook can integrate itself as an additional invaluable address book within the pascom client, making your Outlook contacts available in all searches, including your call logs.
Call Recording System
Improve customer service with pascom's call recording capabilities and gain a competitive edge. Use the recordings to identify call optimisations, facilitate employee training as well as improving overall call quality. Recordings can be started automatically or manually using the pascom client's record button. Once a recording is made, they will be centrally stored and depending on your needs can be played back directly from within the client.
Secure File Sharing
Boost productivity by instantaneously sharing files directly from within your pascom client. Use the progress checker to save time by immediately seeing if the recipient has actually received the file and eliminate all that "has my email arrived yet" hassle. Just as with your chat messages, every file share will be securely transferred and protected against attacks from external prying eyes.
One Number - Worldwide Connectivity
Set your employees free without losing connectivity. With a pascom phone system, you can keep your team connected anywhere, anytime on one number, regardless of which phone (desktop, softphone or mobile) they are using. Thanks to the pascom mobile hub, your employees can take their office number with them when they are on to go, meaning they can make and receive calls using their office number where ever they may be.
Integrated Hardware Phones
Through our integration process, we guarantee that every pascom approved device will have full access to the complete range of pascom's advanced feature set such as the central phone book, busy lamp field (BLF) function keys, device based 3-way conferencing and the detailed, server based call history. That is why we work together with leading manufacturers in order to ensure that a whole range of tried and tested devices are available for you to choose from.
Standard Telephony Functions
pascom phone systems provide end users with finger tip access to all the standard telephony functions you'd expect to have such as call pickups, transfers, 3-way conferencing, Busy Lamp Fields (BLF), call forwarding etc., and lets you choose how to use them by making them available both on the phone as well as within the pascom client.
pascom VoIP phone systems provide a feature rich platform to support your teams and boost their productivity, making a pascom PBX the ideal team player for your business' Contact Center or Sales and Support Hotline teams.
With pascom's Advanced Team Management, your existing departments, e.g. Sales, Support or Customer Service can be transformed into a team with its very own extension number. In doing so, when a call comes in on a team extension number, The PBX ACD system will then distribute incoming calls according to call strategies and any predefined priorities amongst the team members. Should all your team members be busy, the caller will enter a queue, in which they can be kept up to date regarding their position in the queue and the estimated waiting time.
Dynamic Team Members
Make better use of your resources by allowing employees to dynamically log themselves in and out of teams in order to respond to changes in call volume or resource utilisation. Use "pauses" and promote greater teamwork by letting other team members know your are on a break. Moreover, through using the pause tool, pascom's intelligent automatic call distribution will automatically adapt call handling, ensuring that no calls are routed to the paused agent until they return to the team.
Relieve the pressure on your teams by using automatic call distribution. To achieve this, why not use an individually created options menu (IVR) in order to qualify calls and immediately connect them with the right contact. Structure your menus to best suit your company needs and ensure greater customer service and maximum flexibility.
Put your callers at ease with pascom's multilingual AutoAttendant announcements. pascom PBX solutions identify where a call originates, meaning it is possible to greet all your callers in their native language.
Skills Based Routing
Skill Based Routing delivers the ability to route incoming calls according to contact center employees with the best suited skill set to fulfil your callers needs, for example according to language and product knowledge. This in turn contributes to ensuring that your team resources are optimally utilised whilst helping improve customer service and promote contact center performance.
Call labels can be used to mark incoming calls with important caller specific information which is then displayed within the pascom client providing your employees with essential customer service information such as the caller's language, which product line they are interested in or their customer number etc.
Virtual Conference Rooms
pascom provides you with a fully equipped virtual conference server, enabling you to hold any number of parallel conference calls. The incorporated prompts system will also help you keep track of who has joined (or left) the conference to ensure your conference calls are as effective as possible.
pascom Public Address System
pascom's fully integrated PA system allows you to make announcements to any number of desktop phones using their loud speakers and provides an excellent PA announcement system during emergencies or service failures.
Live Team Statistics
Use the pascom client to gain a real-time overview of the status of your teams. With a whole host of statistics available plus graphical representations, you will be able to assess your current team resources utilisation at a glance.
pascom phone systems contain numerous workload reducing and efficiency boosting tools, to help your Admin with their everyday work
Automatic Endpoint Configuration
Save significant amounts of time, energy and therefore money with pascom's autoprovisioning. One of pascom's greatest strengths is its ability to automatically detect and configure all your end user devices as they boot up, meaning even larger deployments are up and running within just a few minutes. Moreover, pascom's provisiong tool makes sure that all your devices are equipped with pre-approved, pascom tried and tested firmware for maximum compatibility and so you don't have to.
External Phone Integration
Integrate phones that are not directly connected to your pascom telephony solution, but are reachable via an external number. Combined with your teams, these endpoints can provide you with a simple and extremely flexible solution to offering outside of business hours On Call / Standby services, thus improving customer service and care.
pascom phone systems can be operated as an All IP or Hybrid IP PBX and as such supports both conventional technologies such as ISDN, Analog and GSM connections as well as the more modern IP trunk (SIP). In order to increase service reliability, you can group various trunks together and should, for example, your ISDN trunk drop out, you can automatically carry on calling without any restrictions using your IP trunk.
IP Provider Database
All IP is coming, some already have it. In the UK the deadline is 2025, in Germany it's 2018, Macedonia already is "All IP". Armed with this knowledge, why not future proof your phone system and make the transition to All IP today. In order to make the change as painless as possible, pascom works with an ever growing number of IP voice providers to deliver an easy to use setup assistant, ensuring that you can choose the right provider for your business. Ease in the change by opting for a so-called "Soft Migration" and operate a hybrid system and continue to utilise your existing ISDN connections before going All-IP.
pascom Hot Desking
pascom phone systems provide the perfect platform from which to manage your employee work spaces. A work space can have one or more phones assigned to it, meaning that as soon as an employee signs into a work space, all the assigned devices will be reachable under the user's unique office extension number. Hot Desking also ensures that users are able to switch between locations simply and effortlessly without having to constantly manage their endpoints.
pascom User Management
Just like your users are paramount to the success of your business, the concept of users plays a central role within a pascom phone system. Extension numbers and corresponding settings are all assigned to the user and not the individual endpoints. This concept has numerous benefits, including facilitating Hot Desking, work space management as well as our one number concept and FollowMe tools.No matter where or how a user communicates, pascom's PBX software will automatically find and follow them ensuring greater, more efficient connectivity.
Call Flow Management
Make sure your call flow works for your business with pascom's call flow management system. The system is the glue that binds all the individual modules together and controls call distribution between your users, teams and IVR menus. Moreover, you can adapt the system to suit your needs by implementing additional elements such as date and time checks.
pascom's emergency call service allows users to call the emergency services without needing to be logged in. To support this, quite a few emergency numbers have already been defined and should your local emergency services number not be included, you can expand the system to add.
System Health Checks
Keep up to date with your pascom's overall system status. pascom phone systems come complete with Nagios/Icinga monitoring software fully integrated as standard, providing you with a real-time monitoring solution for all your telephony services. Should an issue arise, a notification e-mail will be sent out, enabling your IT team to react quickly and efficiently to avoid prolonged service interruptions. Should you already have a monitoring solution, then integrate the "over all health check", which is easily accessible via HTTP, into your existing monitoring solution.
High Availability Cluster
Protect your system against server failure and deliver maximum service availability with the pascom HA cluster. Ideal for CallCenters and high volume enterprise ContactCenters, pascom's high availability will ensure that your team enjoys maximum uptime of your mission critical telephony services to protect against server failure and allow for routine maintenance without suffering any service interruptions.
Complete Backups & Snapshots
Generate a complete pascom server backup with which you can restore your pascom system in the case of emergencies without requiring any additional hardware. For additional system protection requiring only the minimal amount of storage space, why not automatically generate database snapshots which will allow to not only retrieve your whole system but also any desired restore point.
Save and avoid all that administrative hassle by automating all your pascom phone system backups, no matter which backup method you choose. For example, create a weekly full backup of your pascom file server or alternatively you can set up a daily database snapshot via e-mail to your IT department.
pascom VoIP PBX are based on Asterisk and as such shares one of Asterisk's core strengths - delivering greater flexibility and versatility through modifying scripts. As pascom phone systems are nigh on 100 % compatible with the Asterisk scripts, numerous requirements can be fulfilled per default. Moreover, as your system Admins can manage their scripts directly in the pascom Web UI, they will still be available and usable no matter which version you have.
Evaluating call data is a crucial aspect to optimise call distribution and better utilise and manage your resources. To this end, pascom VoIP solutions make sure that you and your team leaders have access to all the statistics and reports that you could need.
Time Checks and Calendars
Implement customised time checks and calendars via the pascom PBX admin UI and take your user and team call flows to another level. In doing so, you can greet callers with an appropriate message for out of business hours, public holidays or have the call forwarded to the On Call Duty phone.
Encrypted Call Data
If required, pascom phone systems can encrypt all communication conducted via the client plus any call data using SRTP (Secure Real-Time Protocol). Activating call encryption can be done centrally, quickly and easily using the pascom web administration interface.
Analog Device Integration
Despite all the hype about All IP technology, with a pascom solution you can continue to use your existing your analog devices, saving on money on replacing them until you have to. In particular, fax devices are, for many company's, still an essential part of business communication. Moreover, many other legacy systems such as door intercom systems, fire alarms and other building management devices can also be integrated.
Connecting External Applications
IT infrastructure integration and application inter-connectivity is essential for modern business success. pascom VoIP phome systems deliver a range of integration interface options as well as coming complete with a an ever increasing number of ready made connector profiles to help you quickly connect all your applications.
Included in OTRS 3, 4 and 5 subscriptions, the OTRS connector enables you to increase customer service levels. By integrating OTRS, your call agents will be able to inform themselves fully about a caller before answering the phone, thus ensuring more personalised greetings and providing the agent with all the information about which customer tickets are open and when the customer last called. Should an agent need to call the customer, thanks to the integration this can be done directly, quickly and efficiently via the clicking on the phone number within the OTRS ticket system.
The pascom connector is design to support you synchronise external data sources with your phone system. To this end, the connector is equipped with numerous profile templates to cover many common applications. In order to provide greater flexibility, connector profiles can be modified right down to field name level, ensuring that you can import almost all your external data into pascom phone system.
Gain access to advanced call reporting and live team statistics with the pascom QueueMetrics connector. Accessing this information can provide indispensable insights to your telephony operations, and is indispensable for CallCenters. Moreover, the intuitive QueueMetrics interface significantly reduces the otherwise lengthy initial set up as well as helping keep on going operational maintenance to a minimum.
Using Loway's WombatDialer as part of your pascom Contact Centre solution provides you with the opportunity to dramatically increase your CallCenter productivity. The WombatDialer independently works its way through the list of your campaign target contacts and only passes on successfully answered calls to your call center agents. In essence, with pascom and the WombatDialer, you teams will be able to maximise their call penetration levels and in doing so increase productivity and improve overall campaign effectiveness.
Univention Corporate Server (UCS) Connector
Thanks to the UCS pascom connector template, you can effortlessly import and sync all your important user information from your UCS server. In doing so, aspects such as password management and the authentication process can also be transferred from the pascom server to UCS, ensuring effective Identity Management and compliance with company wide password protocols.
Increase your reach and lower your costs by integrating Skype Connect with your phone system - the possibilities are countless. For example enable customers to call you free of charge directly from your website or by using their Skype client. Moreover, you will have access to the global Skype Network, providing you with extremely cost effective international landline calls.
Active Directory Integration
Thanks to the pascom Active Directory connector template, you can quickly import and synchronise all your important user information from your Active Directory. In addition, password management and authentication can be transfer to your Active Directory to enhance company wide network security policies.
Save your self time with password management and let your pascom authentication be undertaken by any LDAP directory service such as Active Directory, Univention Corporate Server or OpenLDAP. In doing so, passwords no longer need to be stored in the local database, eliminating duplicate records and repetitive tasks. However, should you wish you can also operate a mixed strategy as you can set the desired authentications method for each individual user.
Importing from CSV Files
Along side connecting LDAP services, the connector is also able to import data from CSV files into your phone system. This option is commonly used to import data from phone books or speed dial lists.
From version 7.14 onwards, pascom supports all functions of the DATEV Telephony Basis package - all without extra licensing costs or additional software requirements. With DATEV Telephony basis, it is possible to synchronise inbound / outbound call data with the DATEV application as well as integrating DATEV workflows directly onto your desktop.
pascom IP PBX solutions are based on Open Standards, making it so simple for your developers to integrate our highly innovative system with your own software infrastructure
pascom's REST API provides the simplest integration of your phone system into your existing software environment. Just by sending a simple HTTP request, you can easily start a phone call or call up your current call history for example. In order to test the API, all you need is your browser.
You can communicate with your pascom PBX on a protocol level through using the integrated XMPP server. The XMPP API is particularly well suited to the integration of real-time applications. The pascom desktop client itself uses soley the XMPP API in order to communicate with the PBX. What this means is simple - every available client function can be integrated directly into your existing software.
Asterisk Manager Interface
Numerous 3rd party applications such as QueueMetrics or the WombatDialer use the Asterisk Manager Interface (AMI) for integration purposes. In order to quickly and simply connect standard Asterisk integrations, our software has been developed to be 100% compatible with the AMI. For new implementations we also suggest having a look at our REST or XMPP APIs as they can deliver much more information, effortlessly and seamlessly.
Customise the information you see to match your needs. We already have "ready-made" FlexPanel widgets which can be used for exactly that. Should you need something more customised, then with the pascom FlexPanel you can design and develop your own widgets to match you needs, delivering greater performance and enhanced usability.