Cloud Phone Systems

A cloud telephone system is a software-based business telephony solution that is hosted in the provider’s Data Centre. Sometimes referred to as a Hosted PBX (Private Branch Exchange), a cloud phone system combines all the telephony functions of a traditional PBX with modern team collaboration tools and makes them available via the internet using VoIP (Voice over IP) and SIP (Session Initiation Protocol) technologies. The pascom Cloud phone system provides you with a complete business communications solution that unifies all your communication tools in to one platform and makes all your essential communication tools available from anywhere and on your favourite devices to ensure that you, your team and your customers stay connected no matter where you work.

Cloud telephony and communication solutions are easily scalable making them ideal for companies of all sizes, from small and medium-sized business to and large companies. As a hosted communications platform, a cloud PBX makes all your communications tools available from anywhere via the Internet, ensuring the maximum flexibility regardless of your location. Furthermore, the pascom cloud phone systems desktop and mobile apps give you the option of accessing all your telephony and collaboration tools of your preferred device, giving you the freedom to work from HomeOffice and keeping you connected while on the move.

Cloud phone systems are often referred to as virtual phone systems, so much so that the two terms are now almost synonmous of each other. From the customer’s perspective, cloud and virtual phone systems are pretty much the same because a cloud phone system is not something physical and therefore must be virtual. However, in terms of the technology there is a difference, namely how and where each type of PBX is deployed; a cloud phone system is hosted within the phone system provider’s cloud infrastructure and is usually available to the customer within a matter of minutes, saving time and hassle. Virtual phone systems are deployed in a virtualised environment, which can be either on-premise or in a data centre. Such a deployment takes longer to setup as the process will often not be fully automated and on-going maintenance will likely be more labour intensive as Managed Services are often not included for virtual phone systems.

As all your communication and messaging tools are hosted in the Cloud and made available via the Internet, cloud phone sytems do not require any additional onsite hardware other than that required for your conventional DSL connection. As calls are routed via VoIP, no analogue phone lines are required. In fact, all you need to start calling, messaging and conferencing is an Internet connection and our apps installed on either your smartphone, tablet, laptop and / or desktop PC. We also recommend using an approved business headset.