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The Ideal IP Phone Combination

The Ideal IP Phone Combination

Softphone usage is on the rise, but what is the ideal phone combination for your business VoIP phone system?

Once again our friends over at telecoms review website software advice have produced some great research, this time concerning the ideal telephone combination for your VoIP phone system.

Of course, it goes without saying that as technology has advanced and moved away from the traditional phone systems of yesteryear, the availability and flexibility of varying device options and combinations has greatly increased. These days, terms such as softphones, BYOD and mobile VoIP apps have become increasingly commonplace within the telecommunications industry and the business world as a whole.

Top of the range UC solutions are required to offer greater flexibility, increase availability and support businesses deliver modern communication and collaboration tools, which all enable employees to work smarter and more efficiently from anywhere. Which means such solutions require a whole host of features such as softphones and mobility apps.

Now to the research compiled by software advice. While perhaps not surprising the results make for interesting reading and highlight the fact that the trend towards remote working/telecommuting continues to gain traction.

According to the survey, softphones are currently being used by nearly 50% of the respondents, which indicates that while the technology is slowing catching up with desktop phones, the preferred choice for employees who are office based (or remote workers when in the office) is the desktop phone.

Types of phones being used

In fact, desk phone adoption is sitting steady at around 70%, meaning that they are still clearly the leading choice for office-based employees. This figure is somewhat lower than what is currently prevalent within the DACH market. Analysis of research we conducted in 2014 indicated that the figure was closer to 85%, as the majority of users preferred using desk phones in combination with mobiles or a second desk phone at home.

So why has softphone adoption not experienced dramatic growth or more accurately, why have desk phones managed to cling on to the top place in the telecommunication device pecking order? The answer is what we would expect - reliability and quality.

Desktop Phone Advantages

While desktop phones have managed to maintain first place, the question is for how much longer, as more and more companies employ BYOD strategies and promote teleworking, the adoption of technology such as softphones and mobile apps will continue to grow, as they promote greater flexibility whilst increasing availability of employees with integrated UC features. In fact, 72% of respondents said using softphones aided them by easing remote working.

Softphone Advantages

The question of quality is a good one, while it is true softphones are known for not having the same levels of quality compared to desk phones, this is often due to external influences such as slower internet speeds, insufficient bandwidth or even the quality of the headset being used. All of which office-based workers may not experience.


Whichever solution you choose, one thing is clear. All IP devices have their role to play within a modern business and the growth of softphone and mobile apps adoption will continue to rise as more and more businesses implement modern flexible working policies.

If you are considering switching or upgrading your telephony services to an ALL IP SIP VoIP solution or would like more information regarding pascom, then give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Thousands of companies trust pascom to stay connected

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Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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