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James Barton

A self confessed travel nut, I enjoy experiencing new places, cultures and meeting new people. I have always been an expat having spent many years living in various countries across the globe and as such have family & friends scattered around the world. As such, I rely on the numerous benefits VoIP provides to be able to stay in touch with friends and family both abroad and back home - wherever home may be.

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How to setup and use the pascom client profiles

How to setup and use the pascom client profiles

How we work has changed forever. The modern workplace is a hectic, complex interconnection between workspaces, devices and channels and seamlessly managing every aspect has been anything but easy – until now. Thanks to pascom Client Profiles, managing all your devices, workspaces, teams, DND and FollowMe settings can now be done quickly, simply and in one place. Find out how in our latest How-to guide:

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All-IP

All-IP

What does All-IP mean? All-IP describes the transition to Internet Protocol (IP) based voice networks.

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Asynchronous Communication

Asynchronous Communication

What is Asynchronous Communication? Within the field of telecommunications, Asynchronous communication is a data transfer method whereby the exchange of messages is undertaken without the aid of a synchronised clock or time source meaning the reading and responding is completed as schedules permit rather than according to a clock that is synchronised for both the sender and receiver or in real time.

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ATA

ATA

What is an ATA Telephone Adapter? ATA is short for Analog Telephone Adapter.

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Audio Encoding

Audio Encoding

What is Audio Encoding? Audio Encoding is a method by which calls are signalled, setup and then broken down again using Audio Codecs to relay Audio streams over an IP network.

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Audio Menu

Audio Menu

What is an Audio Menu? Audio Menus provide a verbal choice platform in the form of an over the phone recording.

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Audio Response Units

Audio Response Units

What Are Audio Response Units? Audio Response Units (ARUs)are defined as computer telephony systems which combine voice store and forwarding technologies to playback pre recorded messages.

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Auto Attendant

Auto Attendant

What is an AutoAttendant? Auto-Attendant enables the automatic transfer of callers without the need for an operator or receptionist distributing the calls.

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Bandwidth

Bandwidth

What Does Bandwidth Mean? Bandwidth refers to the amount of data that can be transferred over a communication line/channel in a fixed time period.

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Bring Your Own Device

Bring Your Own Device

What is Bring Your Own Device (BYOD)? Bring Your Own Device (BYOD) is the practice of allowing employees to utilise personally owned mobile devices (laptops, Tablets, Phablets and smartphones) in the work place in order to access company information, systems and applications.

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Call Detail Records

Call Detail Records

What are Call Detail Records? Call Detail Records (abbreviation CDR) are the data records that are automatically produced by a phone system, telecoms exchange or other telecommunications equipment.

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Choose Your Own Device

Choose Your Own Device

What is Choose Your Own Device? Choose Your Own Device or CYOD is similar to Bring Your Own Device(BYOD) but differs in that CYOD allows employees to choose from a selection of pre approved company mobile devices.

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Click-to-Dial

Click-to-Dial

What is Click-to-Dial? Click-to-Dial (CTD) is a VoIP function that integrates a users' web browser into their phone system, meaning they can make phone calls via the simple use of a shortcut key from any webpage or document.

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Cloud Communications

Cloud Communications

What does Cloud Communications mean? Cloud communications refer to a communications solution that is Cloud hosted, normally by your choosen provider and are then made accessible via the Internet.

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Codecs

Codecs

What are Codecs? Codecs are either a device or programme for the encoding and decoding of audio streams.

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Digital Technology

Digital Technology

What is Digital Technology? Digital technology describes how information is broken down into a series of digits which can then be used with computers and/or transmitted across networks such as the internet.

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Digital Transformation

Digital Transformation

What is the Digital Transformation? Digital Transformation is a term that describes the adoption of digital technology by organisations and companies.

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Enterprise Mobility Management

Enterprise Mobility Management

What is Enterprise Mobility Management (EMM)? Enterprise Mobility Management (or EMM) refers to management of the increasing number of mobile devices and mobile technologies within an organisation.

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Extension Number

Extension Number

What is an Extension Number? In the world of business telephony, an extension number refers to an internal telephone line (and it’s phone number) assigned to a terminal (endpoint) that is connected to the phone system or PBX (Private Branch Exchange) and allows for the communication between internal users with the minimum of fuss and a no or low cost.

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Extension Switch

Extension Switch

What is an Extension Switch? In the pascom phone systems, specific features and functions can be assigned an extension number and this number can be configured as an extension switch which can be used to toggle specific features and functions on or off depending on your requirements.

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Fax-to-E-Mail

Fax-to-E-Mail

What is Fax-to-E-Mail? Fax-to-Email is a useful little tool that allows organisations to better manage their faxes by being able to send them via e-mail and receive incoming faxes as PDF attachments direct in their (or a designated) e-mail inbox.

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Find Me Follow Me

Find Me Follow Me

What is Find Me Follow Me? Find Me Follow Me is a telephony device management feature that allows users to control when, where and in which order their telephony devices should ring.

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Fixed Mobile Convergence

Fixed Mobile Convergence

What is Fixed Mobile Convergence? Fixed Mobile Convergence, or FMC, is a telecomms industry term that essentially means the combining of fixed-line and mobile technologies to make users available on one specific number regardless of the device they use or where they work.

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FoIP

FoIP

What does FoIP stand for? Where the “V” in VoIP means Voice, the “F” in FoIP means Fax over IP.

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Gateway

Gateway

What Is A Gateway? A gateway is point on a network that acts as an entrance to another network.

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Hardware as a Service

Hardware as a Service

What does Hardware as a Service mean? Hardware as a Service referres to the operational costing model that sees a business renting or leasing their telephony hardware as opposed to purchasing them outright.

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HD Video

HD Video

What does High Definition Video mean? High Defintion video can be defined as any video that is of higher resolution and quality than standard definition.

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HD Voice

HD Voice

What Is HD Voice? High Definition (HD) Voice is a telecoms industry term that refers to high definition audio and speech quality when making and receiving calls.

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High Definition Audio

High Definition Audio

What does High Defnition (HD) Audio mean? Orginally from the music & sound industry, HD audio refers to a method of recording music and audio using high bandwidths.

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Instant Messaging

Instant Messaging

What Is Instant Messaging? Instant Messaging is the industry term used to referred to chat, either one to one or within as a group chat.

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Interactive Voice Response

Interactive Voice Response

What Is An Interactive Voice Response (IVR) Menu? Interactive Voice Response systems or IVR menus for short, are a phone system feature that allows incoming callers to interact with the phone system via their keypad (using DTMF tones) or through speech recognition.

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Intercom

Intercom

What Is An Intercom? The [Merriam Webster Dictionary](The https://www.merriam-webster.com/dictionary/intercom “Link to Merriam Webster Intercom Defintion”) defines Intercom as an electronic devices that enables one-way or two-way communication system that includes a microphone (one-way) and loudspeak (two-way) at each station for localised use.

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Internal Extension

Internal Extension

What is an Internal Extension? An internal extension is a device or phone line that is available inside of the telecommunications environment, for example a specific device or number that is used for internal purposes.

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IP Address

IP Address

What is an IP Address? An IP Address is short for Internet Protocol Address and is a unique string of numerical values that are assigned to each device on a network for purposes of device identification.

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IP Phone

IP Phone

What is an IP Phone? An IP Phone is any phone that uses the IP (Internet Protocol) to make and receive calls.

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ISDN

ISDN

What Is The ISDN? ISDN stands for Integrated Services Digital Network and was developed in the 1980s at Bell Labs.

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LAN

LAN

What does LAN mean? LAN stands for Local Area Network and is the IT industry term that describes a group of computers networked together in a “Local” environment.

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Managed Service Provider

Managed Service Provider

What Is A Managed Service Provider? A Managed Service Provider (MSP) is a third-party solutions provider that remotely manages a customer’s IT solutions and systems.

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Media Gateway

Media Gateway

What Is A Media Gateway? A media gateway is a translation device or service that converts (transcodes) digital media streams to enable connections between varying telecommunications technologies.

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Mobile Application Management

Mobile Application Management

Mobile Application Management (MAM) Mobile Application Management (MAM) refers to software (and services) used for provisioning and managing access to applications used by mobile devices on both CYOD and BYOD devices within the company’s IT infrastructure.

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Mobile Device Management

Mobile Device Management

What Is Mobile Device Management (MDM)? MDM or Mobile Device Management is a term applied to the administration of mobile devices such as, smartphones, phablets, tablets and laptops within an company’s IT infrastructure.

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Mobile VoIP Apps

Mobile VoIP Apps

What Is Are Mobile VoIP Apps? A mobile VoIP app is a software application for smartphones and tablets than enable users to make and receive VoIP calls directly via the app.

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One Number Concept

One Number Concept

What Is The One Number Concept? The One Number Concept is often referred to as a Single-identity number, extension mobility, or single number reach and enables employees to make and receive calls from all of their devices (including personal mobile devices) using their office number no matter where they are.

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Outbound Telephony

Outbound Telephony

What Is Outbound Telephony? Outbound Telephony is a term used in telecoms to describe the direction when setting up a call and refers to your business making a call to a customer etc.

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POTS

POTS

What does POTS Stand For? POTS or Plain Old Telephone Service describes the oldest form of public telecommunications infrastructure and is based on analog signal transmission and formed the basis of the PSTN which was then advanced to include both POTS and ISDN and now SIP.

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Presence Management

Presence Management

What is Presence Management? In terms of business telephony and communications, Presence is a status display in a contact list (also known as a “buddy list”) which indicates your availability status and that of your contacts.

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PSTN

PSTN

What is the PSTN? PSTN or Public Switched Telephone Network describes the collection of the world’s circuit switched telephone networks which are operated by national, regional and even local telecom providers (Carriers or Operators) and provide the infrastructure & services for public telecommunications.

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Quality of Service

Quality of Service

What does Quality of Service (Qos) mean? Quality of Service (QoS) is a telecoms term which describes the process of prioritising voice traffic over other network traffic such as downloads.

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REST API

REST API

What does REST API mean? REST stands for Representational State Transfer which is a software architecural style based on Internet Protocol technology.

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Session Border Controllers

Session Border Controllers

What is a Session Border Controller? Session Border Controllers, or SBCs for short, are devices/software solutions deployed within VoIP networks and are design to deliver greater control over the various media streams and signalling generated by your business communication channels.

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SIP

SIP

WHAT IS SIP? SIP stands for Session Initiation Protocol and is a communications protocol for starting (signalling) and managing multimedia, including voice, video, and data, sessions between IP end points and is most commonly used in Voice over IP telephony systems.

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SIP Trunking

SIP Trunking

What is SIP Trunking? The term “SIP Trunking” is probably quite a familiar term to anyone who works within or is an enthusiast of the field of Voice of IP (VoIP) solutions.

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Softphone

Softphone

What is a Softphone? If you have spent any time working with or looking into business phone systems, you will have undoutably come across the term softphone.

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SOHO

SOHO

What does the term SOHO mean? SOHO is an abbreviation for Small Office/Home Office and categorises companies who generally have 10 or fewer employees, although in recent years this number has been refined to between 1 and 4 employees.

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T.38

T.38

What does T.38 mean? T.38 is a real-time communications protocol that was developed in 1998 for the purpose of transmitting of fax messages over IP networks (FoIP - Fax over IP).

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TAPI

TAPI

What does TAPI mean? TAPI stands for Telephony Application Program Interface and is a standard program interface that is required to enable the cross-hardware communication between the phone system or telephone and PC computers.

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Team Collaboration

Team Collaboration

What is Team Collaboration? Team Collaboration is the term used within the telecoms and unified communications industry to describe teams working together within a business environment.

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Teleworking

Teleworking

What is Teleworking? Teleworking is an industry term that describes working from home thanks to having the ability to use the Internet to manage e-mails, calls, chat and collaboration tools.

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Unified Communications

Unified Communications

What are Unified Communications? Unified communications (UC) is a business concept that can be defined and described as the integration of a companies real-time and non-real-time (often referred to as unified messaging) communications tools such as:

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VoIP

VoIP

What is a VoIP? Voice over Internet Protocol (VoIP) is a method that combines numerous technologies to transmit Voice communication and data (multimedia) over internet protocol networks, such as the internet.

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