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Asterisk Tutorial 14 - Asterisk Time Conditions

Asterisk Tutorial 14 - Asterisk Time Conditions

Introducing Asterisk Phone Systems – Introducing Asterisk Time Conditions

It’s time for a Time Check.

For 99.9% of business phone systems in operation today, time conditions are essential for controlling dialplan elements such as Business Hours, which is where the Asterisk IP PBX Application GotoIfTime comes into play, as it allows you to match time conditions against the actual time in order to determine how your Asterisk Dialplan handles the call, for example playing an “Out of Office Hours” or “Public Holiday” notification to the caller.

To find the application within your Asterisk system, simply go to the Asterisk CLI and enter the command core show application GotoIfTime which will open the application and provide some extra information regarding the application. Using Asterisk GotoIftime is fairly straightforward, but you need to aware of some useful pointers on how to actually specify your time conditions.

Obviously, the most common syntax elements within Asterisk Time Conditions include the required time range, days of the week, days of the month and the months themselves. But specifying this information is not enough, as we need a label that indicates what action should be taken – a sort of true or false scenario which matches the actual time with the time conditions you set up within your asterisk dialplan.

An example could be as follows:

exten => incoming number, 1, GotoIfTime (8:00-17:00,mon-fri,*,*?[labeliftrue][:labeliffalse][ [context,]extension,]priority

Important to note here is that day and month names are not case sensitive and if you want to include everyday of the month and every month, you can use the * symbol to include all instead of listing them individually. The ? (question mark) symbol is an essential component as it determines whether the time conditions have been met or not which of course affects how the call will be handled.

More information regarding Asterisk Time Conditions can be found on www.voip-info.org.

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Final Word

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options and application availability and how well they are utilized will have a decisive impact on how professionally you manage your calls and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal collaboration but also to redefine telephony in your company.

If you would like more information regarding pascom and our Asterisk based Software PBX, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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